Fringoo レビュー 24

I bought two bottles from Fringoo via amazon. One arrived damaged, I tried to get in contact with them to resolve the issue but I haven't heard back. Shocking customer service.

Ordered over a week ago with a 2-3 day delivery time, nothing has arrived.

Terrible customer service. The zip toggle broke on my 5 year old daughters lunch bag, a week after starting to use it. Contacted fringoo, who advised a replacement zip toggle would be sent. Almost 2 weeks later this has still not been received. Contacted them to ask when I should receive it. Tracking number was finally sent to me, and I have tracked the item to a local post office. Absolutely zero communication from them to advise of tracking number, or that the item would be getting delivered to the post office. Really poor service that I am just expected to know where the item will be delivered, and magically become aware of it being there to collect. Avoid unless you want to do a lot of unnecessary chasing. Will not be purchasing from Fringoo again.

Edited to add - Response below from Fringoo just highlights how poor their communication is. This review clearly states about their customer service and that I contacted them. Trying to pass the blame to Amazon, despite Amazon only delivering the item. My issue has been with Fringoo customer service, with sending out a replacement for a faulty part, not Amazon.

Amazing customer service. I received my order today and the backpack had a slight defect with a stain on. The customer service received my email, dealt with it and gave me a returns label within 30 minutes. Just so amazing. We love our backpacks! We have Fringoo bags that we use for swimming that are also amazing. Thanks again, will definitely be recommending!!

Ordered 2 bottles for my daughter. Arrived on a Friday. Washed them out when I got home from work (4pm) to discover one had a hole in the bottom.
Emailed Fringoo with a photo of the damage not expecting a response as it was a Friday. Got a reply within 10 minutes saying a replacement would be sent. Replacement arrived Wednesday no hole and a happy daughter.
Impeccable customer service and lovely drinks bottles

Broken bottle. Bought from Amazon for my little boy. It worked great for a couple of weeks but then the lock broke and had a screw hanging out. I contacted Amazon who put me in touch with Friggo. I am only after a replacement part, not even a new bottle but no response. Very disappointing as it’s too dangerous to use the bottles. Save your money and buy a cheaper one, they last longer and much better customer service.

Excellent quality and prices! Beautiful personalized items for children. Quick delivery and very kind customer service.
I recommend.

I'm very happy with the Fingoo.
The quality has always been amazing and been very happy with every item. Good communication!!!

Good quality products perfect as a gift. Great comunications, fast delivery.Beautiful personalised items, we love waterproof jacets and pijamas. Recomended.

Great service, I recommend 100%.

We love fringoo products , quality of their products has always been amazing 🤩 perfect for the gifting
Quick delivery and The customers service is great , they always their to help!!
Highly recommend!!

Awful communication still no delivery. After paying express delivery over a week ago and no responses to my emails.

High quality products in reasonable price
Happy quick delivery , great communication
Love the personalised products !

Excellent service, excellent item, we(as me and my better half) have purchased item from Fringoo for multiple occasions, for our children and as a gifts for friends and family(well obviously for their kids but can’t promise if my brother-in-law is not using the pink unicorn stuff for himself), never disappointed always happy, so the only thing for me to say is: I highly recommend this “shop”.

Love fringoo! Top quality backpacks my kids had over a year and still perfect but they want new anyway 🙈 amazing products. Quick delivery.

Good and reliable company. Cooperate with them second year as a stockist and recommend them .

Fantastic range of products ,my daughter loves it ,great customer service,highly recommended ,definitely use it again

Great lunch boxes, the best bottles and all round super cute stuff! My kids love it and so do I.

Excellent products and professional customer service.

My kids are addicted to fringoo and I can’t blame them. Their bags are amazing. Top quality! speedy delivery!
Katy