Have used this company to watch 2 homes over the last 10+ years. Nothing flashy, just equipment that works with high reliability, and immediate access when even a small issue arises (usually pilot er... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
COMPLETE FAMILIARITY OF REP! Often with a customer service line, the Rep s are not as familiar with the system as they should be--but at Frontpoint this has never been the case.
企業が回答しました
I've been with Frontpoint for 14 years. My cancelation experience has bombed any positives I once had to say about the company. It took almost 3 months to finally get a human to request cancelation... もっと見る
企業が回答しました
There’s layers of troubleshooting with frontpoint. In as much as I didn’t like reading those instructions and AI driven cold instructions I did it anyway and it helped shortened the person to person... もっと見る
企業が回答しました
企業情報
Frontpoint について
当該企業による記述
Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.
Frontpoint
当該企業による記述
The runaround? Not around here, friend.
We have upfront plans and pricing, no hidden fees, and most importantly we offer you a 30-day, 100% Risk-Free Trial.
This is security that fits you. Ready to secure your home? Give us a call at (866) 960-6301!
連絡先
22650 Executive Drive, Suites 119-122, 20166, Sterling, Virginia, 米国
- (866) 960-6301
- WeCare@frontpointsecurity.com
- www.frontpointsecurity.com
3.7
まあまあ
1万件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They trick you into a 3-year agreement…
They trick you into a 3-year agreement (read the small print). Then when you do cancel you have to pay for 30 days more plus an early termination fee.
2024年11月4日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
My problem was quickly resolved and the…
My problem was quickly resolved and the CSR knew exactly what to do.
2024年10月15日
Frontpoint からの回答
Thank you for taking the time to leave a review, Barry! We are so glad that you have enjoyed our services.
Tech support stayed on telephone with…
Tech support stayed on telephone with me until all was completed and working.
2024年10月24日
Frontpoint からの回答
Thank you for your kind review, Trudy! We are so glad that we could assist you!
The company is efficient
The company is efficient. When I need help, someone is always there to help.
2024年10月24日
Frontpoint からの回答
Thank you, Jerusha! We are so glad that we can always assist you.
really easy to add a sensor
2024年10月22日
Frontpoint からの回答
Thank you for the review, Fred! We are so glad we could get you the extra equipment you needed.
Knowledgeable and professional
Knowledgeable and professional customer service representative. Assisted me in cleaning up unused old sensors (customer for nearly 15 years).
2024年10月8日
自発的なレビュー
Frontpoint からの回答
Thank you so much for your kind review, Frank. We are so glad that we can help you perfect your system and keep you secure after all these years!
Great support, great security system.
Representative knew exactly what I needed and promptly furnished what I was asking for. I've been a long time customer of Frontpoint, over 10 years and have never looked elsewhere. Great monitored system with very good support. What's it mean to you to have a trusted monitored system? To me it means alot. Thanks Frontpoint!
2024年10月4日
自発的なレビュー
Frontpoint からの回答
Thank you so much for your continued loyalty to Frontpoint, John! We are so glad that we have been able to give you top-notch support!
The Best Security Provider
Your technological support is fantastic. Very helpful and patient. Your equipment is excellent.
2024年10月8日
Frontpoint からの回答
Thank you so much, Sydney! We are so glad that we have been able to assist you.
Excellence in customer service
Excellence in customer service. I feel secure with my system.
2024年10月7日
自発的なレビュー
Frontpoint からの回答
Thank you so much Rex! We are so glad that we could give you the peace of mind that you deserve.
I cancelled service several months ago…as
I cancelled service several months ago and keep getting messages from frontpoint trying to charge me as if the account was still active. These people are scammers. Stay away from them
2024年6月28日
自発的なレビュー
Frontpoint has been amazing
Frontpoint has been amazing! We have used them as our security system for going on five years now and we have had a wonderful experience. Anytime that we have had to call them for Technical Support, their support team has been very knowledgeable and assisted with the implementation of the system.
2024年9月15日
自発的なレビュー
Frontpoint からの回答
Thank you for the kind review, David! We are so glad that you have enjoyed your many years with Frontpoint and appreciate your loayalty!
Great Company
A few months ago, we purchased and installed our doorbell camera. We had no problems installing it or getting it to work. Customer Service has always been very helpful and patient. I had one agent talk me through changing the battery on one of our motion sensors which took quite awhile because it was very difficult to get the cover off. Very satisfied with our products and service!
2024年4月20日
自発的なレビュー
Frontpoint からの回答
Thank you for the kind words you have for our team, Beth! We are so glad that you had a wonderful experience with them and that you have been enjoying your new equipment!
Frontpoint からの回答
Thank you so much for this review, Cedric!
Frontpoint からの回答
Thank you for this kind review, David!
The rep we worked with had patience and…
The rep we worked with had patience and knowledge. I’m not 200% sure if the date we installed the new camera. I guessed at it being 9/2 but I am not sure.
2024年9月2日
Frontpoint からの回答
Thank you for this review, Michael! We are so glad that our team could help you.
We recently installed a set of…
We recently installed a set of Frontpoint Security cameras. The set up was very easy. One door sensor was an issue, and customer service handled the situation perfectly!!
2024年8月27日
自発的なレビュー
Frontpoint からの回答
Thank you for these kind words, John! We are so glad that you are enjoying your equipment and that our team could help resolve your issue!
Frontpoint からの回答
Thank you for this review, Rodger!
Functionally very rich system with…
Functionally very rich system with ability to optimize system coverage based on the physical layout and operational preferences for situational needs (i.e. A temporary code for a neighbor to occasionally checking in; or add new hardware). Customer support is very solid with excellent assistance and follow up -- chat is very helpful and timely for support or use questions.
2024年9月11日
Frontpoint からの回答
Thank you so much for this wonderful review, Alan! We are so glad that you are enjoying your equipment and our support network!
Frontpoint からの回答
Thank you for sharing this, John! We are glad we could resolve your issue.
Frontpoint からの回答
Thank you for this great review, Brenda! We are glad that you are enjoying your system.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。