Placed an order in April with Marks & Spencer for some bedroom furniture who then passed it on to Gallery Direct for fulfillment. It took three attempt at delivery, the first two being cancelled with... ãã£ãšèŠã
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Shut down my trade account with no notice, and then refused to let us re-open one. Had to let a customer down, and we got bad feedback as a result of it. Felt it was only fair this company got bad fee... ãã£ãšèŠã
Gallery are ones of our main suppliers, there customer service is just how it should be, website is clean and informative, sales reps are good, deliveries on time, rarely any damages & when there is i... ãã£ãšèŠã
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The guys were absolutely brilliant extremely professional extremely polite. On time. They gave me an phone call an hour before they were due to arrive. They put a sheets down. They installed the furni... ãã£ãšèŠã
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The complete home furnishing solution Established in 1973 as a small family run business, Gallery Direct has grown to become the leading British based designer, manufacturer and worldwide distributor of furniture, home deÌcor and accessories, committed to offering the complete home furnishings solution.
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Castle Road, ME10 3RN, Sittingbourne, è±åœ
- +44 (0) 1795 439159
- customercare@gallerydirect.co.uk
- www.gallerydirect.co.uk
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Disappointed.
Shut down my trade account with no notice, and then refused to let us re-open one. Had to let a customer down, and we got bad feedback as a result of it. Felt it was only fair this company got bad feedback too.
2026幎7æ21æ¥
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Poor quality at a high price.
Placed an order in April with Marks & Spencer for some bedroom furniture who then passed it on to Gallery Direct for fulfillment. It took three attempt at delivery, the first two being cancelled with six hours notice being given. When it eventually arrived it was not only damaged but it was of very poor quality with misaligned joints and illfiting draws. This furniture is clearly produced in the far east and is not worth a fraction of the cost.
2026幎4æ22æ¥
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Gallery Direct Ltd ããã®åç
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations.
We appreciate how frustrating the delivery delays would have been, and are disappointed to hear that the furniture you received did not arrive in the condition or quality you expected.
Gallery Direct supplies furniture to a wide range of leading retailers, and we take great pride in the quality of our products. It's therefore disappointing to hear of the issues you've described.
We understand that Marks & Spencer promptly resolved this for you from their side, and we will ensure your feedback is shared with the relevant teams internally as part of our ongoing quality review process.
Thank you again for bringing this to our attention.
Great service from transport managerâŠ
Great service from transport manager Dan holdsworth he went above and beyond with our order and delivery 5 stars from me
2026幎4æ15æ¥
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Gallery Direct Ltd ããã®åç
Thank you very much for taking the time to share your feedback with us.
Weâre delighted to hear that youâre pleased with your delivery and that we met your expectations.
Our customers are incredibly important to us, and comments like yours make all our efforts worthwhile.
We will be sure to pass your kind words on to our transport team.
We look forward to assisting you again in the near future.
Thank you once again.
Quality Furniture and excellent customer service
I bought a dining table and 4 chairs. The delivery was first class, the items were packaged really well and all items are excellent quality. Great customer service
2026幎3æ9æ¥
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Gallery Direct Ltd ããã®åç
Hello,
Thank you very much for taking the time to share your feedback with us.
Weâre delighted to hear that youâre pleased with your dining table and chairs, and that the delivery and packaging met your expectations.
Our customers are incredibly important to us, and comments like yours make all our efforts worthwhile.
We will be sure to pass your kind words on to our customer service team.
We look forward to assisting you again in the near future.
Thank you once again.
Amazing service
Dan is amazing at arranging our deliveries. Always available to help and amazing at being able to coordinate deliveries to suit. We are a home staging company and frequently use Gallery Direct as our go to supplier. High quality furniture with fab customer service.
2026幎3æ20æ¥
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Gallery Direct Ltd ããã®åç
Hello,
We truly appreciate you taking the time to share your feedback. Our customers are incredibly important to us, and comments like yours make all our efforts worthwhile.
Weâll be sure to share your kind words with our office team, and we look forward to assisting you again in the near future.
Thank you.
Absolutely terrible service
Absolutely terrible service. Sent ordered items to my old address despite several emails ahead of time advising of correct address. Woke myself up and my son at 6am, ridiculous time to be delivering items. No response from customer services. Order elsewhere!!!
2026幎3æ16æ¥
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Gallery Direct Ltd ããã®åç
Hello,
Weâre very sorry to read about your experience.
We take matters like this very seriously, however to properly investigate and address what happened, we would need a little more information, please.
If youâre able to contact us directly with any order references and any further details like where you purchased your order, it would help us look into this thoroughly. Please email customercare@gallerydirect.co.uk for the attention of Jo Harkup.
Thank you for bringing this to our attention and we look forward to hearing from you.
Madrid Round Dining Table - Walnut
I ordered the Madrid round dining table in Walnut. What a pile of junk! Before I even got around to ordering the dining chairs the table top was covered in scuff marks. The finish is not fit for purpose. Do not order this table!!! Keep your hard earned money and find an alternative. Imagine having to bin a table after having it for less than three months. Waste of time, energy and money!
2026幎2æ17æ¥
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Gallery Direct Ltd ããã®åç
Weâre very sorry to read about your experience and are sorry you are not happy with the goods purchased.
We take matters like this very seriously, however to properly investigate and address what happened, we would need a little more information, please.
If youâre able to contact us directly with any order references and any further details, it would help us look into this thoroughly. Please email customercare@gallerydirect.co.uk for the attention of Jo Harkup.
Thank you for bringing this to our attention and we look forward to hearing from you.
All issues resolved. Changed to 5*
All the issues were resolved and Iâm pleased to say Gallery Direct has one of the best costumer service teams Iâve came across since we started renovating our home.
I am happy to give them 5* review as I am very satisfied with them.
2026幎1æ15æ¥
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Gallery Direct Ltd ããã®åç
Hello there,
Weâre very sorry to hear about your experience and would really appreciate the opportunity to investigate and make things right.
Our team is currently investigating this matter and will be directly in touch with you.
We thank you for your patience whilst we investigate further.
Many thanks,
The Gallery Direct Team
Bought a piece of furniture recentlyâŠ
Bought a piece of furniture recently from a company that don't stock the item but advertise it as a saleable item,it's called Dropshipping.
Gallery Direct was the supplier of this item and then arrange with their delivery company to deliver.
The delivery company is Arrow xl.
What an absolute saga this was,firstly they arranged for a specific time slot of 2hours on 17/11 which they said they would call approximately 30min prior to delivery.Travelled home from work to be around for delivery but received no phone call and no item.
Then had a text later on that week to arrange for delivery again which i arranged for 24/11 with a time slot,went home but nothing again but later on that evening i received an email stating the delivery took place at 7:45 pm and they received an electronic signature.
Received another text later that week to arrange for a delivery again,was happening for 1/12 with a time slot but this time i could track their vehicle.As i looked at it their vehicle was near London at the same time as my delivery slot,checked again in an hour it was in Sunderland area then.
Obviously the delivery never happened but i received an email again that evening stating it took place and had an electronic signature.
In all i lost 6hrs and being self employed it's not what you want this time of year.
The whole episode was farcical and Gallery Direct seemed not that bothered really.
2025幎12æ3æ¥
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Gallery Direct Ltd ããã®åç
Weâre very sorry to read about your experience and the distress this caused, especially with the impact it had on your wasted time. That is certainly not the standard we expect, and we apologise for the inconvenience.
We take matters like this very seriously, however to properly investigate and address what happened we would need a little more information. If youâre able to contact us directly with any order references and any further details, it would help us look into this thoroughly. Please email customercare@gallerydirect.co.uk for the attention of Jo Harkup.
Thank you for bringing this to our attention, and again, please accept our apologies for the disruption and frustration caused.
Above and Beyond!
Jo went above and beyond helping me with a large order that I wanted to split down for delivery. She was quick to help out and made every stage of the process nice and easy!
2025幎10æ3æ¥
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Gallery Direct Ltd ããã®åç
Hello Becky,
We truly appreciate you taking the time to share your feedback. Our customers are incredibly important to us, and comments like yours make all our efforts worthwhile.
Weâll be sure to share your kind words with our office team, and we look forward to assisting you again in the near future.
Many thanks,
The Gallery Direct Team
Resolved issues very professionally
After a high level of issues I am happy with the outcome and the company managers when aware of the concerns took it very seriously. Issues resolved to a high standard. Thank you
2025幎8æ7æ¥
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Gallery Direct Ltd ããã®åç
Hello,
We're very sorry to hear about your recent experience.
Could you please email us at mandsqueries@gallerydirect.co.uk with your order details? As we cannot see your name or details from this review.
Once we receive your email, weâll arrange for your replacement to be sent and for the goods to be collected - if this hasn't been arranged already.
We look forward to resolving this for you.
Kind regards
The Gallery Direct Team
The trade team excel in helping out &âŠ
The trade team excel in helping out & going out of their way to facilitate - lovely people to deal with.
2025幎7æ28æ¥
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Gallery Direct Ltd ããã®åç
Hello Susan,
Thank you so much for leaving us a 5-star review!
We truly appreciate your kind words and will share your feedback with the entire team.
We're thrilled to have met your expectations and look forward to assisting you again very soon.
Many thanks,
The Gallery Direct Team
Good recovery!
Our order for furniture from M&S was not delivered when it should have been, but Leah from Gallery Direct really took control of the situation and organised delivery for a few days later. Her communication and effort was excellent.
2025幎7æ18æ¥
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Gallery Direct Ltd ããã®åç
Hello Sarah,
Thank you for taking the time to leave us a review.
We're really sorry to hear your order wasn't delivered as expected.
That said, we're so pleased to hear that Leah was able to step in and resolve things quickly. We'll be sure to pass on your kind wordsâthanks again for your understanding and support.
Kind regards
The Gallery Direct Team
Always a pleasure to work with the teamâŠ
Always a pleasure to work with the team at their support office
2025幎7æ15æ¥
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Gallery Direct Ltd ããã®åç
Hello Penny
We truly appreciate you taking the time to share your feedback. Our customers are incredibly important to us, and comments like yours make all our efforts worthwhile.
Weâll be sure to share your kind words with our office team, and we look forward to assisting you again in the near future.
Many thanks,
The Gallery Direct Team
Great company with a strong selectionâŠ
Great company with a strong selection of well-made furniture. The quality stands out, and the service has been consistently professional. Jo has been especially helpful â always responsive and easy to deal with. Would definitely recommend.
2025幎6æ20æ¥
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Gallery Direct Ltd ããã®åç
Hello Jasmine,
Thank you so much for taking the time to leave us a review.
Weâre thrilled to hear that the quality of our products stands out and that youâve received consistently professional service! A special thanks for mentioning Jo â weâre glad to hear sheâs been responsive and easy to work with, and weâll be sure to pass on your kind words.
We look forward to working with you again soon â itâs always a pleasure!
Many thanks
The Gallery Direct Team
Extremely disappointing experience
Extremely disappointing experience. I ordered a high-priced wardrobe from M&S, but upon delivery, I discovered it was faulty and could not be assembled. It then took 4 weeks of persistent follow-up on my part just to arrange a return and get a replacement delivered. Unfortunately, the second wardrobe also arrived with a faulty piece. Over a week has passed since, and I am still chasing customer service (M&S and Gallery Direct) to organise the return. Itâs now been more than 5 weeks in total, and the issue remains unresolved. The level of service has been incredibly frustrating.
2025幎6æ1æ¥
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Gallery Direct Ltd ããã®åç
Hello Jo,
Thank you for contacting us, and please accept our sincere apologies for your disappointment.
We are truly sorry to hear how long it has taken to resolve this matter. It should not have taken this amount of time to put things right, and we understand how frustrating this must have been for you.
Our Head of Customer Service, Katie, will be calling you today to discuss this further and ensure we move forward in the right way.
Thank you again for your patience.
Kind regards,
The Gallery Direct Team
Would give zero stars if I could
Would give zero stars if I could.
Appalling company. Ordered an expensive garden lounge set 8 weeks ago via La Redoute. Only half the order was delivered and despite being chased by La Redoute and the appalling courier company Arrow XL, they are completely unphased. They donât reply, they are failing to tell the courier company to stop contacting me despite being asked several times. The set is still in stock yet they are doing nothing to help resolve the issue and clearly donât care. Appalling customer service at every turn. Avoid at all costs
2025幎6æ6æ¥
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Gallery Direct Ltd ããã®åç
Hello Hannah,
We are so sorry to hear of your experience.
Could you please email our management team Katie or Jo at customercare@gallerydirect.co.uk and they will work to get this resolved for you.
We look forward to hearing from you.
Many thanks,
The Gallery Direct Team
Amazing product , amazing delivery service
Amazing product was ordered via John Lewis - 3 door Hemingway sideboard.
Product was ordered on John Lewis on a Friday, was contacted next working day on the following Monday by Gallery Direct to arrange the delivery which was the coming Friday. Very efficient and quick to release and organise delivery, which the manufacturer was Gallery Direct. A week turnaround when expected up to 2 weeks for product to arrive, the 2 men who delivered my item to St Helens were so helpful , friendly and did an amazing job. They handled my order with care as it was a large item , absolutely stunning sideboard that was heavy. They put the item in my place of choosing, disposed of the packaging and were efficient and arrived on time. They let me know when they were coming 30 mins prior. Very positive experience / both product and delivery service amazing.
2025幎2æ28æ¥
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Gallery Direct Ltd ããã®åç
Hello Ellen,
Thank you so much for taking the time to leave us a review.
It is great to hear you are pleased with your product and the service received.
Your positive feedback will be passed on to our transport manager and the entire team.
Kind regards,
The Gallery Direct team
Further to our recent order with theâŠ
Further to our recent order with the Gallery, we encountered a few challenges on our end due to specific requirements from our client, particularly regarding delivery arrangements.
We placed our order online, completing all necessary delivery details to ensure the items were sent directly to our clientâs residential address. However, the Gallery's system interpreted the delivery address as a business due to us including our company name instead of the client's name.
When I contacted the transport team for assistance, I had the pleasure of dealing with Dan Houldsworth. Dan was absolutely amazing, going above and beyond to resolve the situation. He promptly arranged the delivery, ensuring it was completed on time and handled with the utmost care.
Following the delivery, Dan even reached out to ensure everything went smoothly, which truly exemplifies exceptional service. I cannot commend Dan highly enough for his professionalism and dedicationâa true asset to the company.
2025幎1æ22æ¥
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Gallery Direct Ltd ããã®åç
Hello Sarah,
Thank you so much for taking the time to leave us a review.
It is great to hear you are pleased with the service received.
Your positive feedback will be passed on to Dan and the entire team.
We look forward to helping you again in the near future!
Kind regards,
The Gallery Direct team
The guys were absolutely brilliantâŠ
The guys were absolutely brilliant extremely professional extremely polite. On time. They gave me an phone call an hour before they were due to arrive. They put a sheets down. They installed the furniture removed all of the rubbish. Cannot recommend enough. Cannot wait to use them
2024幎12æ12æ¥
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Gallery Direct Ltd ããã®åç
Hello,
Thank you very much for taking the time to leave us a review.
We're thrilled to hear that you're happy with the service provided by our delivery crew.
Your kind words will be shared with our transport manager and the entire team.
Kind regards,
The Gallery Direct team
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