Galls レビュー 55

I purchased police items and had a name plate created. Staff was very helpful and professional. Dan is the staff member that created my name plate and it came out great. THANK YOU!

Always can get my uniforms next day. No other uniform store can do that in our area. The ladies at the Phoenix store are awesome.

Mike was chipper- bright and early to help me with my order. Got me in and out on a Saturday.

I ordered five lights. Galls shipped two immediately along with some accessories, but the remaining three lights were backordered for nearly a month. I was never notified of the backorder. I only found out after contacting them to ask why items (including a bracket) were missing.

At that point, I told them to cancel the backordered lights and that I wanted to return the two I had already received, since I’m not going to mix and match equipment.

The customer service agent refused to process the return and sent me to their online system instead. That system then attempted to charge me a return fee. When I contacted support again, I was told it “wasn’t their fault” and that I would have to pay the fee.

I requested a supervisor and made it clear I would dispute the charge if they tried to bill me for their failure to disclose the backorder. Only then did their tone change. Suddenly I was a “valued customer,” and they agreed to waive the fee as a so-called “one-time courtesy,” while still insisting the situation was my fault because I didn’t want to wait for the product to eventually come in.

Bottom line: poor communication, refusal to take responsibility, and customer service that only becomes helpful when a chargeback is mentioned. We were planning to purchase several dozen more lights this year, but that business will be going to another vendor. Galls has permanently lost our business.

I needed next day delivery. I order on a Friday, and the receipt said it would deliver on Saturday. However, it did not arrive till the following Tuesday. After speaking with a Galls, LLC representative I was told any item order on that day will not be loaded out for delivery till the next business day. Since I order on Friday it didn't ship till Monday even though their receipt said it would deliver Saturday. I paid an additional $52.99 for the overnight delivery that promised Saturday delivery and we it didn't I was scrambling to replace my thing I order that got broke. I am posting on here to let consumers know their next day delivery is actually 2 days. The reason the rep told me was due the carrier picking up their shipments in the AM, and not the afternoon. I worked in freight business for 32 plus years and never have heard or seen anything like this before. Please beware of there next day delivery and know at a minimum it's 2 days.

All of the staff is professional and assists with any and all matters in a timely manner.

I was able to get same day service and the representative was professional and very helping in fulfilling my order. Thank You Guys for being effective with the needs of uniforms to perform our job responsibilities.

Al service was great and the professionlism

Galls uniform employee Al helped me getting a uniform and waa amazing!! Thanks again!!!

Greet me help with sizing AL was patient with me great smile great customer service

Very pleasant and helpful

I had a great experience shopping here. The store has a really nice selection of clothing, and everything is well-organized and stylish. The quality of the pieces stood out to me — you can tell care is put into what they carry. The staff was friendly, helpful, and not pushy, which made browsing really enjoyable. Prices felt fair for the quality, and I ended up finding more than I planned to buy (always a good sign). I’ll definitely be coming back and recommending this place to others.

Thanks to Misty

It’s always a pleasure to deliver it pick up at Galls in Austin. I am welcomed with a smile even when tons of customers waiting. Julie Barba is always so helpful.

Whenever I come to the store to spend my allowance Al always have patience with me and helps me get as much as I can get with the money that they give issue. Al is always very patient.

Al was fantastic. He was so helpful, I didn’t have to do much! He seemed very knowledgeable and had some great advice. I hope he’s there next time I visit!

I like the friendliness and quickness by the staff when there is any issues.

Dan was fantastic in helping me with all my needs! The patience and time taken to address all my questions/concerns was top tier.

We had a new officer starting shift soon and the other retailer we used had not received any of his uniforms or holster. Dan found all needed equipment and got us rolling the same day.

Dan had great customer service and they had a good variety of woman’s tactical pants. I do wish they had more pants smaller sizes which is the only thing holding me back from all 5 stars