GAME レビュー 

Ordered a Lego set from Game arrived like someone has been jumping up and down on it.
Only way to return without paying postage fees is to contact customer services which states a 4-6 hour wait!
Will have to e-mail instead but that is not acceptable.

Quick and easy to order. Delivery good. Customer service 100%

I was really disappointed with the condition of the PS5 game I received. The case was broken and had a hole in one of the corners, and overall it looked and felt like a second-hand game rather than a brand-new copy.

Games aren't cheap, so receiving a product in this condition is really disappointing. It has completely put me off buying from GAME in the future, and I don't think I'll be ordering from them again.

Shortly after placing my order I realised I had ordered the wrong RAM device . You do stock the correct device so I tried multiple times to contact you on the weekend between 6am and 9pm when you say that your online live chat with a customer adviser is available but was unsuccessful. I was only able to 'communicate' with your BOT which could not help and live chat with a human was not available. You do not provide a phone number as a fallback option.
I now have to wait until my order is delivered, return it to you for a refund and then order the correct device.
Your online customer portal makes it very difficult to find and access the live chat option.

Ordered digital gift cards for PlayStation 5 received the codes ready to download really quickly, job done. Great communication about the progress and delivery’ of my order. Very impressed

Pre ordered an Xbox game which said would come with a preorder code.
Nothing was in the box so I emailed them and they didn't even have the decency to reply.
I have another game on preorder which I'm going to cancel.

Excellent service, next day delivery very pleased with my purchase

Excellent shopping experience excellent service

The box for my limited edition 007 First Light PS5 controller was bashed all to hell. It's a miracle the controller actually still works. Don't use Evri they are a terrible courier company.

Poor packing disc was sitting round loose in case very poor service

I tried 2 stores, Silverlink & Metrocentre, Both stores had no stock, So I had to pay the Extra £4.99 for delivery.
No way around being charged extra
£20 instore
£24.99 delivered
and using the cheapest and slowest delivery service "EVRI"
Absolute disgrace.

I pre-ordered a copy of Halo: Campaign Evolved and not only did it not arrive on release day as it should (that is the entire point of pre-ordering, no?), but 2 days later and still no sign. Adding insult to injury, Game charged £5 for standard delivery (regardless of the cost of the order) and uses Evri to post the item. According to the Evri tracking, it's just going around in circles between depots now.

What a waste of time, I found an item I really wanted so I went on and bought it even though I have always heard from family and friends that I shouldn’t buy anything there. Listen people! It’s not worth your time. DO NOT even browse for items of your interest, because you won’t get them. I’ve been waiting ages for my parcel to arrive, so when I decided to track my order the courier’s update was that the package was sent back to the sender. I contacted GAME’s customer service which by the way is a complete joke, for them to be of no help. Their answer was I had to wait for the parcel to get to their warehouse and that I would get a refund! How can a company give a solution like this to a customer who WANTS what they purchased. Anyway, I’m just going to have to wait possibly a maximum of 14 days to get my money back.

Great service

Pre-ordering a game means it arrives days after the release date. Might as well not bother and go to a shop or another supplier. Ordered Halo on pre-order, didn't arrive release day or the day after, checking the tracking information and it hasn't even been shipped 2 days after release date

Game ordered and delivered on its release date nice and promptly

Brought a ps5 pro, I got £30 cheaper with Fraser plus & had it delivered to my door next day.

Got the preordered game 2hrs before it goes live so I appreciate the fast next day delivery.