Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to t... もっと見る
企業が回答しました
所在地
所在地を変更GAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG Newcastle Upon Tyne, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under... もっと見る
企業が回答しました
Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island
I went to the shop to find some games to buy, and I did find what I wanted to buy. Besides that, the staff was polite and I made the game card: they explained me everything I need to know and how is... もっと見る
企業情報
GAME - Newcastle について
当該企業による記述
GAME is a leading gaming and entertainment company, providing a range of gaming, toys, entertainment products and services to its customers.
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
Customer Service Opening Times
Monday to Friday 08:00 - 20:00
Saturday & Sunday 09:00 - 18:00
(All times are GMT)
Contact Customer Service
連絡先
GAME, 32 High Friars, Eldon Square Shopping Centre, NE1 7XG, Newcastle Upon Tyne, 英国
3.3
まあまあ
11件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
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Would give them zero for customer…
Would give them zero for customer service if I could. My son bought a controller and when get got it home it was rubbish … clearly built to a budget and so he decided it was not for him and tried to take it back … first person on the store was fine, especially as my son only wanted store credit, but then the manager appears and basically puts words in my sons mouth, ‘so you just changed your mind then’, to which my son (13 and trying to be more independent) says, ‘yes’. Only to be told that the store is under no obligation to exchange or refund because a customer changes their minds. Even when a parent can in to support and really aggressive store manager doubled down. Really daft attitude given the £100s spent annually there … neither son nor I will ever spend money in game again. All for the sake of £15 store credit … irony is he was going to use the £15 store credit to by a £55 game today. Really poor service, but a valuable lesson for my son - bless him.
2025年4月17日
自発的なレビュー
GAME - Newcastle からの回答
Hi Darren,
Thanks for taking the time to give us some feedback.
We’re sorry to hear about the issue with the return of your Son's controller and
the poor service you received in our store. We are deeply sorry. This was
really disappointing to hear, and we’d love the opportunity to discuss this
further.
We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.
We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at GAME.
Kind regards,
GAME Customer Service
Friendly and helpful staff
2024年2月16日
Helpful staff
2023年9月20日
Absolutely disgusting customer service
Absolutely disgusting customer service in the Newcastle store. The shop assistant told me she was going to sign me up for an account which I said no to, she then took the card and threw it hard under the desk which was completely childish and unprofessional. Then when another member of staff came from out the back while she was still finishing the sale she started complaining about her day being awful then shoved the game and reciept in my hands and didn’t say anything. She was scowling at me too all because I didn’t want to sign up for something I’m still speechless honestly it was completely uncalled for I was polite and even up till when I left was still polite despite her horrible attitude. Wish I just left without buying now but will never shop there again.
2023年8月28日
自発的なレビュー
GAME - Newcastle からの回答
Hi David.
Thank you for taking the time to leave this review, we can only apologise for
the experience you have had when shopping with GAME in store or online.
So we can look into this further could you please send us a ticket at Submit a
ticket : GAME [https://helps.game.co.uk/en/support/tickets/new] and reference
'Trust Pilot Review'.
Thank you and we look forward to updating your opinion of GAME.
Kind regards,
James
Customer Services Senior Advisor
Find the games I wanted and polite staff
I went to the shop to find some games to buy, and I did find what I wanted to buy.
Besides that, the staff was polite and I made the game card: they explained me everything I need to know and how is working.
2023年7月27日
Easy and fast service
Easy and fast service, no hassle needed and since I came prepared with my points ready to be scanned, it was smooth as gliding down the Great Sky Island
2023年5月12日
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