Garden Plants Online レビュー 

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2026年6月12日

Hi Andy,

Thank you for your positive review!

I am delighted to hear you are pleased with your two new Musa plants as well as our deliviery and customer service you received.

We look forward to assisting you again for your next order with us!

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2026年6月10日

Hello Wojciech,

Your refund for your 20 Japanese Forest Grass has been confirmed and received. We made you aware of the extended lead time of these due to them not being ready yet in this size and as you were unhappy to wait further, we refunded you.

As per refund processes, refunds aren't automatically sent to your account the moment you request it. We advised your refund request was put through and chased it with our manager which was approved shortly after and was received within 7 business days from the day of approval. If issues with this you need to contact your bank as we have already sent proof.

Our customer service agent had asked you to clarify the exact Hydrangea varieties out of 40 Vanille Fraise and 9 Limelight you were having issues with so we could advise on options available for you and organise to reorder. We did not receive a response for a list of exactly what you were unsatisfied after another follow up email was sent, so were unable to help further until this is clarified.

If this was clarified, this issue would have been rectified sooner for you. Although you were not pleased about less than 10 items I'm not hearing the positives or complaints about the remaining 70 items of flowers, bark and compost received from us from this order which were definitely in good quality which we would like to clarify to our customers.

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2026年6月9日

Hi Bob,

Thanks so much for your review!

I am delighted to hear your new Loquat tree exceeded your expectations and it's great to hear you're satisfied with our prices and communication from the team.

We really appreciate you sticking with us during the journey of getting your plant from our nursery in Italy and to you.

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2026年6月9日

Hi Lola,

Thank you for your review.

I am so pleased to hear you are happy with your new Crimson Bonfire tree, as well as the communicatino and service you received!

Your feedback is greatly appeciated and we are thankful for your patience while we got your order to you.

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2026年6月9日

Hi There,

Thank you for your review.

I'm happy to hear you're pleased with your new tree as well as our services and communication with our team!

As our plants are imported from our nursery in Italy, factors such as transport and sourcing may extend lead times a bit but we are so grateful you stuck with us through the journey.

We look forward to assisting you again in the future!

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2026年6月8日

Hi There,

Thank you for your kind review!

We are so grateful you chose us to fulfill your orders and are beyond delighted you are happy with the specimens you have received from us.

As a token of appreciation, we would be more than happy to send you a promo code to apply on your next order if you can contact us via email!

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2026年6月8日

Hi There,

Thank you for your kind review.

We're happy to hear your Bougainvillea arrived in good condition and that you are pleased with your plant!

As our plants are imported from our Italian nursery, factors such as souring for certain varieties can extend the lead time occaisionally but we are grateful you stuck with us and are pleased with the result!

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2026年6月8日

Hi There,

Thank you for your review.

We are happy to hear you are pleased with our plants and service!

We hope to assist you again in the future.

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2026年6月9日

Hi David,

I'm sorry to hear you are unhappy.

I can see on the 26th of May my colleaugue tried to reach out to you regarding the issue you had with your order in request of photos so we could assess the problem and help further, however, we did not get a response.

We would have liked to rectify the issue you had to ensure your satisfaction however we were not given chance.

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2026年6月5日

Hi Valerie,

Thank you for your positive review.

I am delighted to hear you are happy with our service, communication and most importantly your lovely new trees.

We hope to assist you again in the furture!

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2026年6月5日

Hi Catherine,

Thank you for your feedback.

I am delighted to hear you are pleased with the size and quality of your plant you have received!

We apologise for the delay in getting this to you but are grateful for your patience and glad it was worth the wait.

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2026年6月4日 に更新

Hi Rami,

We're disappointed to learn that our terrible service resulted in you receiving 10 Italian Cypress trees worth over £1,700 within 13 business days.

We'll immediately investigate why our delivery team failed to invent a time machine and why Jack neglected to rewrite the transport schedule of an entire industry to suit a single order.

To note; after further investigating the calls, you had advised Jack you did not want to speak with him and wanted to speak to a manager, management were not available and as Jack could not assist further the call was terminated as per your request not to speak with him. We also would like to add, Jack is not “very rood” — while we assume you meant rude. Jack remains professional throughout all interactions and does not participate in unproductive exchanges.

On the bright side, the trees arrived safely, which is more than can be said for this review's relationship with reality.

We hope your cypress trees thrive for many years, preferably with fewer complaints than they were delivered with.

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2026年6月5日

Hi John,

For clarity, your order was cancelled as requested and this was confirmed by phone and in writing. The emails you subsequently received were automated system notifications, not an attempt to insist on delivery of a cancelled order.

You also suggest that we have no control over our supply chain. As our plants are sourced directly from our Italian nursery, we can assure you that we know exactly where they come from and when they are dispatched.

As for the delay, Datura is not a standard garden-centre item sitting on every shelf in the UK. It is a specialist plant that can be difficult to source, which is precisely why we work with our own growers in Italy. Unfortunately, even with direct access to the nursery, the one thing nobody controls entirely is Mother Nature's timetable.

Our records also show that the telephone conversation was considerably more animated than your review suggests, although we appreciate that recollections can differ.

In any event, your order was cancelled in accordance with your request. The automated emails that followed were exactly that—automated and not evidence of any attempt to deliver a cancelled order.

We wish you every success in sourcing a Datura elsewhere and hope you are able to find one more readily than our Italian growers could persuade nature to produce it.

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2026年6月4日

Hi Caroline,

We were surprised to read that you found us "extremely unhelpful."

When you reported damage to the original Cordyline Australis, we arranged collection and supplied a replacement tree completely free of charge, including all associated delivery costs. We did this as a gesture of goodwill because we wanted you to be satisfied with your purchase.

After receiving the replacement, your concerns related not to damage, but to its appearance and the natural yellowing of some leaves. As living plants, Cordylines can experience transplant shock following transport and repotting, and some variation in shape, structure and appearance is entirely normal. This is clearly stated on our product pages.

Despite being satisfied that the replacement tree was healthy and supplied in good condition, we still offered a resolution. Unfortunately, it appears the real issue was not that we were unwilling to help, but that you were unhappy with the options available under our returns policy.

While we appreciate that our proposed solutions were not the outcome you were hoping for, there is a difference between a company being unhelpful and a company declining to offer terms beyond those it is contractually required to provide.

We stand by the steps taken to resolve this matter, including replacing the original tree at no charge and offering further refund options thereafter.

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2026年6月4日

Hi Howard,

Thank you for your review.

I am delighted to hear you are pleased with your new plants as well as being larger than your expectations!

Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays. As our plants are imported from our nursery in Italy, transport shock can occure which is normal but we are very pleased to hear it is in good hands and will definitely establish well for you!

For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.

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2026年6月4日

Hi Carla,

Thank you for your review.

I'm glad to hear you are pleased with our communication, and most importantly, the condition of your new plant!

As our nursery is based in Italy, our growers do at times have to source special varieties of plants which can cause some extended lead times as well as transportation.

We are very happy we managed to source and deliver this to you and are grateful for your patience!

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2026年6月4日

Hi Ruth,

I am delighted to hear you are pleased with your new wisteria as well exceeding your expectations!

Unfortunately, due to a breakdown of one of our delivery vans the week we were ue to dispatch to you, it caused us extensive delays.

For the inconvenience of the delay, we would be happy to offer you a discount on your next order with us.

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2026年6月4日

Hi M,

Thank you for your kind review!

I am happy to hear you are pleased with our plants, service and delivery!

We hope to assist you again in the future

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2026年6月4日

Hi Neville,

Thanks for taking the time to leave your feedback and for your continued orders.

We’re glad to hear your plants arrived in good condition and that you’ve generally been happy with the quality and pricing.

We do want to clarify that we don’t currently have supplier issues. However, delivery timelines to the Republic of Ireland and Northern Ireland can sometimes be longer because we don’t run frequent routes to those areas, which can unfortunately lead to extended waiting times compared to mainland UK deliveries.

We understand how frustrating the delays you experienced would have been, especially the most recent one, and we appreciate your patience while your order was fulfilled.

Your feedback about delivery times is valuable, and we’re actively looking at ways to improve routing and scheduling to reduce these delays in the future.