The item came with damage which could impact its quality in the future. We were offered a partial refund or return. I felt the offer was worth changing and the thought of having to send it back was no... ãã£ãšèŠã
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I bought 6 x 8 GARDEN SHED PLASTIC GREY / BROWN PALRAM CANOPIA SKYLIGHT ALUMINIUM FRAME, the shed arrived within a few days as promised and initially when we opened it we thought omg it is so flimsy,... ãã£ãšèŠã
Delivery was a little hit and miss but arrived ok eventually thank you. Item just as expected. Very happy thanks. The paper Instructions were amateur could I suggest improving it certainly with more... ãã£ãšèŠã
I ordered a Christmas tree silhouette ready for next year but when my order was delivered, Iâd received something else instead. I contacted customer services at 5.45pm immediately after my delivery. B... ãã£ãšèŠã
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Welcome to Garden Store Direct! From small beginnings trading out of a garage, initially as nandpproducts, Garden Store Direct has crossed many hurdles along the way and now boasts approximately 150,000sqft of warehouse space in Weeton and Blackpool, Lancashire. Trading for just under 10 years, primarily on eBay and Amazon channels as power sellers, before launching the www.gardenstoredirect.com website. We have since gone on to sell on OnBuy, and have our sights set on Wayfair. Our ultimate goal is to add a showroom space to our portfolio, but for now, we are online only, ready to help at a click of a button! We are a close knit small team of just 20 members of staff, dedicated to providing the best customer service possible, and bringing unbeatable prices directly to your doorstep. Our aim is to become the UK's leading online garden retailer, by supplying the most innovative, and exciting options for your garden needs!
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Preese Hall Farm, Singleton Rd, Preston, PR4 3JJ, Preston , è±åœ
- 01253836594
- enquiry@gardenstoredirect.com
- www.gardenstoredirect.com
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Super service by Jordan
The item came with damage which could impact its quality in the future. We were offered a partial refund or return. I felt the offer was worth changing and the thought of having to send it back was not a nice thought. Jordan was very helpful and courteous. Other than the fact I now have a slightly damaged item which I hope my husband can at least give it a good chance of being protected. I happy
Easy to use website very affordableâŠ
Easy to use website very affordable prices very quick delivery
Excellent customer service.
Fast delivery and better product thanâŠ
Fast delivery and better product than on picture
First time customer - very happy
Easy to order, item dispatched and received very rapidly. Very happy with service and at a great price!
Quick delivery⊠good value as I boughtâŠ
Quick delivery⊠good value as I bought it on saleâŠ. Look greatâŠ
Friendly and helpful customer service.
Items arrived safely
Items arrived safely
Good company to deal with
Highly recomend then
Well done
Excellent srrvice
A lovely company to deal with
First class service.
Recently purchased Christmas tree lights after an alternative supplier let me down.
The lights were fairly priced, including delivery and were quickly received.
I ordered a Christmas tree silhouetteâŠ
I ordered a Christmas tree silhouette ready for next year but when my order was delivered, Iâd received something else instead. I contacted customer services at 5.45pm immediately after my delivery. By 8.10am the following morning, I had received a response and within 20 minutes or so my problem was resolved. Little issues like this do happen from time to time but the prompt and efficient way it was dealt with means I still have no hesitation in recommending this company and will use them again.
Evri delivery experience
This isn't about the product as the xmas icicle lights have not been tested yet.
Its about the delivery by Evri. Firstly, I did not receive an email from Evri saying the item was on its way or out for delivery! When the driver arrived, he placed someone else's parcel on my doorstep luckily I was home and got his attention before leaving, he then retrieved my parcel from his vehicle. Another shoddy delivery experience by Evri.
Ive contacted Garden Store Direct about this delivery experience and suggested they use a better courier or customers will go elsewhere.
No-one wants to waste their time resolving a non delivery experience.
Delivery and Service Review
Ordered Christmas tree in sale after the big day and very quickly delivered exactly on time, very good service.
I had a very disappointing experienceâŠ
I had a very disappointing experience with this company. During the first delivery attempt of an egg chair, the couriers claimed the item could not fit through the doorway. They even contacted customer service, who asked me over the phone if I would agree to them forcing the chair through the doorâan unreasonable request that could have damaged the product. I stated clearly that I would only accept the chair if it remained undamaged. Instead of handling the situation properly, they took the chair back and then charged me £50 for a âfailed delivery,â despite the fact that the door measurements were correct and the product later fit without any issues during the second delivery attempt.
I contacted them to dispute this unfair charge, but my email was completely ignored. This lack of accountability and customer service is unacceptable. I cannot recommend this company and strongly advise others to be cautious when ordering from them.
Customer service was amazing
Customer service was amazing, delivery was perfect and my christmas tree looks beautiful. Thanks so much!!!!
I was home all day no phone call and noâŠ
I was home all day no phone call and no one rang my bell I had a notification to say attempted delivery and I would need to rearrange.
As I work from home and live in a flat Iâm expecting the same thing to happen again tomorrow.
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