Gentlevan Removals & Storage レビュー 

111
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Gentlevan were brilliant. The two guys did an incredible job - they were very fast, very skilled and very careful moving our furniture. The office team were also great - so courteous and professional... もっと見る

5つ星のうち5の評価

Gentlevan stepped in when other transport company let us down at late notice. They were very polite, punctual and handled everything from collection in uk to delivery in Spain. What a fantastic servic... もっと見る

5つ星のうち5の評価

Excellent service from initial enquiry right up to our belongings being unpacked. Lovely people, nothing too much trouble and all issues resolved (tight driveways, waiting for keys, tricky angles for... もっと見る

5つ星のうち5の評価

Gentlevan were excellent. Communication with the office was always friendly and efficient. The removal guys were extremely hard working, packed everything with great care and were also very friendly.... もっと見る

企業情報

  1. 輸送会社
  2. 倉庫

当該企業による記述

Based in Banbury, Oxfordshire, we help families and businesses move locally, nationwide and across Europe with a calm, fully managed removals service. Whether you are relocating your home within the UK or moving to Spain, our experienced team takes care of planning, packing and transport — so your move feels straightforward from start to finish.


連絡先

4.9

優良

TrustScore 5段階評価の5

111件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(111)

過去12か月のレビュー数: 23

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5つ星のうち5の評価

Great service

Tomasz and Piotr (sorry, I don’t know if I have spelt your names right) moved me yesterday. They were prompt, polite, cheerful and helpful. Everything was moved perfectly and carefully. They were patient around waiting for my keys and cheerful throughout. It was stress free having them to do this job and I would definitely use them again.

2020年10月13日
自発的なレビュー
5つ星のうち5の評価

Reliable and professional service

Reliable and very good service, definitely highly recommend them. Peter and Viki were both very helpful and professional. I have bought a high value fridge and freezer and had to ask for a quote for delivery, from 200miles away from my home. 48 hours later the fridge was in my kitchen with Peter’s help:) Many thanks again!:)

2020年10月12日
自発的なレビュー
5つ星のうち5の評価

Thank you for a great service from…

Thank you for a great service from start to finish! Everyone I interacted with was super polite and efficient. The removals team worked very quickly but also very carefully causing no damage to my items or my properties. Best removal service I've ever used by a long way.

2020年10月1日
自発的なレビュー
5つ星のうち1の評価

I moved to Cornwall in December having…

I moved to Cornwall in December having left all my belongings in the care of Gentlevan. My things were in storage with them for 2 months. When they delivered my stuff to Cornwall there were at least 3 boxes of goods missing and a small crate of books. In the missing boxes was some necklaces and other small items of sentimental value and all of my kitchen equipment. Gentlevan denied having misplaced them and have been totally unhelpful. I wouldn't recommend them to anyone. Unprofessional.

2020年7月28日
自発的なレビュー
Gentlevan Removals & Storage ロゴ

Gentlevan Removals & Storage からの回答

Dear Nicky!

I'm sorry to hear your opinion about our service.
This was a tiny move, and we did not take everything from the house, the guys followed your instructions.
The guys reported it there were some dishes and kitchen equipment in the sink, but you told them to leave it because you have to wash them first.
They also said there were a few boxes in a room and you also told them to leave them.
And many other things stayed in the house.

Our terms and conditions also including the following thing:

4. Goods not to be submitted for removal or storage
4.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar
kind.

The second thing you only sent us an email a month later, while the time limit for notifying us of your claim within seven (7) days of delivery.

All the best!

5つ星のうち5の評価

These guys were fantastic

These guys were fantastic - very good price, but that did not reflect the care and professionalism they showed. Very calm and polite, they took everything in their stride and helped us move into storage, making sure every inch of the storage unit was filled to reduce our costs. Would not hesitate to use them again.

2020年6月23日
自発的なレビュー
5つ星のうち5の評価

I booked Gentlevan Removals for a very…

I booked Gentlevan Removals for a very short notice move & the service I received could not have been better, from the initial survey, the careful packing of everything & the move itself. Every care was taken to protect all of my possessions with different sorts of packaging and protective covering for all of my floorings.
Could not have asked for better & I thoroughly recommend.

2019年7月21日
自発的なレビュー
5つ星のうち5の評価

Joshua and George did our move after a…

Joshua and George did our move after a home visit by Eva and various communications. Good value for money and the guys took great care of everything. laid down protective sheet everywhere at both ends of the moves. Courteous efficient and couldn't do enough for us.
Our move was at a busy time of year and they came up with the goods. This was a 3 bed house move from Oxford to Banbury. I highly recommend Gentlevan Removals `

2019年4月16日
自発的なレビュー
5つ星のうち1の評価

Gentlevans Removals let us down after deposit and time agreed

We booked this company Gentlevan Removals on the 7th Dec 2018 to move the contents of one house to another a distance of 7 miles.
We talked on the phone to Eva agreed a time 8.30 am two men and a luton van. Price agreed and we paid a 20% deposit of £72
We also emailed them a list of items to be moved. Four days later I get an email from them saying can't do 8.30 am but we have to switch you to 2pm. This
I said NO. they then came back to me and said sorry can't do. Why did they wait 4 days after I booked and paid a deposit?
I though that when you have agreed a time paid a deposit you have entered a contract. This company "Gentlevan Removals" would appear to be very unreliable
and I would not ever use again.

2018年12月12日
自発的なレビュー
Gentlevan Removals & Storage ロゴ

Gentlevan Removals & Storage からの回答

We're ever so sorry we had to let you down. First of all, our man and van service is only suitable for customers who are a bit more flexible with their house move. You made us believe that there wouldn't be anyone moving in to the property the same day, so there wouldn't be any deadline for us to finish with the loading. When we were trying to change the agreed timings to work around our staffing issues and to try to help out as many customers as possible during this busy festive period, you then let us know that you'd actually have to leave the property by midday. Unfortunately, not knowing this crucial factor, we had to decide to cancel your booking and transfer the deposit back to you as we wouldn't have been able to take responsibility if our 2 removal men couldn't have finished before midday or if the list you had previously sent through about the items having to be moved wasn't accurate enough so they wouldn't have fit into a Luton van and the guys would have had to do a second round with the new tenants already at the doorstep wanting to move in.
There were so many factors we had to consider and we sincerely apologise for causing you such an inconvenience.

5つ星のうち5の評価

Punctual

Punctual, efficient, pleasant service. Competitively priced. We used them for a full house move; all items were protected with padded blankets and things placed in rooms of choice at destination. Definitely reccommend this company.

2018年7月9日
自発的なレビュー
Gentlevan Removals & Storage ロゴ

Gentlevan Removals & Storage からの回答

Thank you. Happy to hear! :)

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