Gentoo Homes レビュー 

We’ve recently purchased our forever home at the Churchfields development in Sunderland. From making enquiries to receiving the keys to our new home was a stress free experience. The sales team, site manager and customer care teams have been brilliant. Our new home is amazing. Not a lot of snagging issues at all but the few minor issues we found are being rectified quickly. We feel that all the staff are all genuine and caring. Having moved to the area from the other side of the country, I have to say how peaceful and quiet it is living on this development and all of the neighbours are lovely too. We’re very happy here :-)

We have purchased a brand new home and have found the whole process incredibly easy. The sales reps Adele/Jordan/Kerry were all brilliant and made the reservation/extras and purchase a very good experience. Our home was ready ahead of time and we are really pleased with it. There were snags as expected but we’ve had really good engagement in getting these rectified. I’d highly recommend Gentoo and would have no hesitation in purchasing from them again.

My journey started about 2 years ago! There are been a lot of up and down, it is not been a smooth journey at all. The only thing that we are pleased about is been having Adele next to us all the time.
She is been the only one that truly listen to us and tried to do everything that was in her power to make our journey better.
I gave the 5 stars only because of her, she is amazing, caring, always know what to do, if not she does the right research to give us the right answer. Just perfect for this job!

The Fairways development. Found the whole process very smooth from retaining a plot through to completion. There were some build delays but no more than you would expect working through the pandemic and materials shortages. Michelle has been very attentive and provided a first class customer service. On completion and handover John (site manager) has been excellent with dealing with my snagging list and making sure any issues were actioned quickly and to a satisfactory standard. More than happy with the customer service as a whole.

Rebecca (On Site Manager at Chestergate) and her colleagues have been excellent throughout the whole process. Very good customer service.

Gentoo Homes at Cottier Grange, Prudhoe. Horrendous. They are an absolute disgrace! They take your money (some houses for sale 580k!) and run leaving you with an unfinished nightmare.

They are on their 7th site manager / ass manger in 16 months. They have lost control.

If you are considering buying a Gentoo new build, knock on people's doors 1st from previous phases and also join the Cottier Grange Residents Face Book group. You'll soon realise the truth. Or even contact Guy Opperman the local MP. He's seen it all 1st hand.

They can't even agree on things themselves. There is big infighting between sales management and construction management since Bellway people came over and took over.

They have lost their 5* rating. This company are a sinking ship.

Super experience buying my first home, the sales lady was really friendly and guided me through my whole time. So excited I've got my fab new home! So happy!

If you want a house where nothing is built properly and to the worst possible standard couple that with incredibly poor customer care…..then Gentoo Homes is for you.

Be better off living in a Lego set

Hi guys, we are also incredibly frustrated with Gentoo our house has taken 1.5years in build and it’s still not built. Gentoo will be in breech of contract at the end of the month and not one single apology from a senior manager they have zero customer care!! We have left bad reviews on trust pilot and google and not a single reply . This is a company has no clue about customer satisfaction.

You have all been warned !

Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.

How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.
Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.
From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.

If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.

Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!

I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix things

Received an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.

Quite easily the Worst customer experience I have ever experienced. I know buying a house is stressful but buying a Gentoo Home is genuinely a painful experience.

How Gentoo homes managed to get a 5 Star Rating in the past is beyond me! Everyone I have dealt with associated with Gentoo is either a liar, or useless. Constant delays, inaccurate information they had to move one sales executive off the site entirely due to his incompetence and lies. Their complaints procedure is a joke, none of them are willing to take responsibility and constantly blame each other for their failings. When you complain to the so called “Managers” Instead of talking to them I would have been better off punching myself in the head repeatedly for 20 minutes as it would have the same outcome, get no further forward and have a splitting headache.
Now that we are in the home the finish is cheap, materials are cheap, and the work carried out is equally as cheap.
From lights not working, to bathrooms falling apart, doors not closing, damage all around the house, inside and out, outside brick walls built poorly and unsafe, no shed, no fence no shrubs, so much for curb side appeal and no sign of any of it getting fixed or replaced so I’m having to sort it out myself.

If you’re thinking of buying a Gentoo home, I would really reconsider!! There is better, cheaper higher quality alternatives in this area if I could go back in time and not buy this house I would, I’d be less stressed and mentally better off just setting fire to all my money and sleeping in the ashes.

Check the pictures that go with this review so you can see exactly the quality Gentoo think is 5 Star!

I will update this review as necessary, we are now almost 4 weeks after completion and we are still waiting for our home to be finished, fence still not fitted, plants still not planted, tiling is still horrendous and none of our initial snags have been rectified, the two things they did come out to do where done so poorly that I have just started to fix things

Received an email for the chance to recurve £250 vouchers if I recommend someone to buy an available property and they complete at The Fairways there genuinely isn’t anyone I hate that much to do that to them.

Their new builds are horrendous, do not buy, had a roof surveyor out and he said the roof is one of the worst he has seen, gentoo dont want to know.

Also had 2 new front doors because they bowed, my patio doors don't join properly and we have had a big draft coming through, cracks in ceiling and many more snags

STEAR CLEAR OF GENTOO NEW BUILD HOUSES.

once you have bought the house they don't want to know

Gentoo Homes- Probably The Worst House Builder. I have purchased a home on your development at Cottier Grange. I have had countless snagging issues from within 5 minutes of getting the keys. The quality of the finish is terrible. I have been trying to get things resolved but speaking to your team sometimes is going around in circles as they see half the picture. They do not fully listen and see what you are explaining, making assumptions and only providing half solutions to fully rectify a solution. I am extremely unhappy about the build quality and terrible finish throughout, the hardware is of poor quality and degrading in weeks.I have shown patience and given plenty of time to get things resolved with the team involved in this shambolic mess. My good will and patience is at end now. Some of the issues multiple radiators not working, shower not working, bath not fitted properly, leaking sink, flooring lifting up , roof tiles not fitted properly, drainage problems , hob not working properly and this is only a few of the major items. This property should never have been passed to be handed over to a customer. Its a disgrace.

This is the homes for sale part of gentoo group not gentoo group itself which is 30,000 homes bought from Sunderland council for £6,273 each. (they bulldozed a further 6000) This is the scatter cushion end of the business not the damp shitholes it rents out as a slum landlord. Gentoo are a housing association which has been downgraded by the government for a lack of honesty. Do you really want to give a dishonest company your money?