Darius and Mike of Balance Detroit Moving Company were phenomenal throughout the moving process. They were communicative, timely and thorough. They came in and got straight to moving. Asked questions... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
James the customer service rep for long distance move was great. I called him a least twice with a dozen or more questions and he was happy to answer any of my questions and more. I liked using the... もっと見る
企業が回答しました
Horrible Charged double and only sent one man to move my whole house. Then charged me double for the time it took. No one has gotten back to help to resolve this. I will never use this company and w... もっと見る
企業が回答しました
Very good packing and cleaning up
企業が回答しました
企業情報
Bellhop Moving - Detroit, MI について
当該企業による記述
Bellhop is on a mission to change moving as we know it: bringing excellent service, transparency, and affordability to an industry that is known for letting customers down. Having executed hundreds of thousands of moves nationwide, Bellhop knows what’s required to make your move successful (and we have the data to back it up).
Our online booking platform makes it easy to receive an estimate and book your move from the comfort of your couch. Whether you require local, long distance, or labor-only services, our technology seamlessly matches you with movers and professional drivers who are best suited for your job. And you can manage every aspect of your move online from your customer dashboard, including scheduling, communication with your move-day team, and even tipping.
Available in 70 cities across 30 states, Bellhop has you covered with flexible service options, friendly and experienced movers, competitive pricing, and the industry’s best customer support. But don’t just take it from us – check out our customer reviews, which speak for themselves.
Local Moving
Long Distance Moving
Labor Only Services
Apartment Movers
Last Minute Movers
Commercial Movers
Get a free estimate today and book with $0 down!
Get a free estimate today and book with $0 down!
連絡先
1001 Woodward Ave, 48226, Detroit, MI, 米国
- (313) 466-5681
4.0
ほぼ満足
12件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Made the moving experience enjoyable
Darius and Mike of Balance Detroit Moving Company were phenomenal throughout the moving process. They were communicative, timely and thorough. They came in and got straight to moving. Asked questions to make sure we were comfortable with the way they did business. All of our valuables were handled with care and we will absolutely utilize their services again. 10/10 Perfect.
2025年2月14日
自発的なレビュー
Wonderful mover personnel.
2024年7月23日
Bellhop Moving - Detroit, MI からの回答
Thank you for the wonderful review, Judith!
Horrible
Horrible
Charged double and only sent one man to move my whole house. Then charged me double for the time it took. No one has gotten back to help to resolve this. I will never use this company and will make sure no one else I know ever does either. Horrible horrendous experience
2024年4月13日
Bellhop Moving - Detroit, MI からの回答
Nicole, we are truly sorry to hear about your recent experience and apologize for any inconvenience caused during your move. This is certainly not the level of service we strive to provide, and we apologize for any inconvenience and frustration this may have caused you.
In an effort to address this, one of our supervisors has made the necessary adjustments to your bill. We have adjusted your bill to reflect the cost of the one man who fulfilled both the mover and driver role. Additionally, we have waived the cost of any runover to ensure a fair resolution.
Again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. Should you have any further questions or concerns, please don't hesitate to reach out to us at support@bellhop.com
Very good packing and cleaning up
2023年11月1日
Bellhop Moving - Detroit, MI からの回答
Ronald, thank you for sharing your experience with us! We're so glad we got the chance to help out with your move.
Excellent customer service
Excellent customer service, very attentive and responsive. I will use again.
2023年10月31日
Bellhop Moving - Detroit, MI からの回答
Thank you for the great review, Rick! We hope to help you again in the future!
Happy with service
James the customer service rep for long distance move was great. I called him a least twice with a dozen or more questions and he was happy to answer any of my questions and more. I liked using the dashboard - very convenient for tipping and getting updates. Both moving teams worked efficiently and nothing was damaged. The movers and drivers were late for loading. I was able to speak to a person on the morning of the move. Overall good experience.
2023年7月6日
Bellhop Moving - Detroit, MI からの回答
RL, we appreciate you taking the time to leave a review, we will make sure to forward your input to our market manager in order to improve the areas you've mentioned, thank you for allowing us to help with your move!
Run. Don't look back. Don't make eye contact. Just, run.
I paid my deposit and applied a Groupon for what was supposed to be a 4 man 1 driver 1 truck move taking 4 hours. Only 3 men showed up and one of them left halfway through. The 4 hours turned into nearly 9. My new apartment and furniture was damaged. They never applied the Groupon, gave me the runaround via phone and email, never sent the reimbursement form they said they would, and ended up charging me more than double what we'd agreed on. Even better, I filed a chargeback and today the bank sided with THEM, overdrafted my checking to reimburse them, and completely emptied my savings to cover the fees. I was livid in May and I'm livid all over again six months later. Save yourself.
2022年5月16日
自発的なレビュー
Bellhop Moving - Detroit, MI からの回答
Thank you for alerting us to this experience. We're very disappointed to read this feedback about your move. Our Quality Team is eager to address these concerns, but we have had trouble locating your order based on the name provided on this platform. Please contact our team directly at suppport@getbellhops.com or 888-836-3939 for resolution.
Movers were nice and helpful
Movers were nice and helpful. Truck didn’t show up day of and one mover. But Bellhop made sure they had a truck for me next morning and the 3 movers.
2022年7月7日
Bellhop Moving - Detroit, MI からの回答
Jackie, we appreciate you taking the time to leave a review!
Bad experience for me
Loading and Unloading was done by independent contractors and was good which was the only good part. Truck person was at my door step the day before scheduled pickup but on the scheduled day, he arrived late by 4 hours. With the move being a long distance one, this delayed my travel to the destination by a day and when reached to bellhop asking if they can unload a day later than scheduled, I was charged holding fees
2022年2月25日
Bellhop Moving - Detroit, MI からの回答
Pri, thank you for alerting us to your poor experience. We sincerely apologize for the inconvenient moving delay and holding charge.
Based on this feedback, we've refunded the $200 fee. Based on your bank's processing time, this amount should be in your account in 3-5 business days.
Please don't hesitate to contact ldmc@bellhop.com with any outstanding questions or concerns. Thank you.
Moving was done quickly and in an…
Moving was done quickly and in an efficient manner. The team were great and made the process of moving less stressful. Thank you for your great service.
2021年12月7日
Bellhop Moving - Detroit, MI からの回答
SJ Patel, thank you for taking the time to share your fantastic moving experience with us!
So easy to work with!
Great experience, would definitely recommend. They made everything so easy for me, I had no worries.
2021年2月11日
Bellhop Moving - Detroit, MI からの回答
Thank you, Maria! We're so happy to know that you loved your move with us.
They damaged my furniture
2021年1月22日
Bellhop Moving - Detroit, MI からの回答
Albert, we're so sorry to hear about your poor move experience. We would love to review your damages for compensation based on our reimbursement policy. Unfortunately, our system shows that there is an outstanding balance on your bill, which we do require be paid in full prior to beginning the claim process.
The claim filing deadline has passed, but due to your experience, we have extended the window to report damages until EOD, 1/29. Please contact our Care team to update your payment method so that we can settle the bill and start the damage claim process at 888-836-3939 ext. 2. Thank you!
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