Bellhop Moving - Seattle, WA レビュー 36

Bellhop Moving is a deceptive brokerage (not a direct moving company) that intentionally underquotes customers to lure them in, only to inflate charges by 350% or more after services are rendered. The kids they hire as "movers" are not professional or qualified movers, and they even admitted underquoting is standard practice for Bellhop.

The company makes no effort to be transparent about pricing. They quoted me 4 hours to move a 750 sq. ft. apartment just 3 miles, with only one large furniture item (a 3-seat couch) and total possessions that filled only half a truck. The move ended up taking nearly 11 hours, and with all charges, the cost exceeded $3,000 - an outrageous, predatory scam.

When I reported these serious issues mid-move, Bellhop lied about sending help and never followed up. Post-move, they falsified documents sent to my credit card company, falsely claiming more movers were present and that I never raised any issues or concerns, despite extensive communications proving otherwise. The Better Business Bureau (BBB) has been trying to hold them accountable for years due to an overwhelming number of similar complaints (1.2-star rating, 131+ complaints), but the State Attorney General offices have not yet taken action.

This company is a scam, a bait-and-switch operation, and a consumer nightmare. If you value your time, money, and sanity, hire one of the many alternatives to Bellhop Movers.

Great crew and worked hard.

I typically refrain from lengthy reviews, but our appalling experience with Bellhop compels me to warn others. This moving company, which presented itself as professional and reliable, turned our long-distance move from Los Angeles to Seattle into a complete nightmare.

Pre-Move Promises vs. Reality: Upon booking, I discussed specific requirements with a Bellhop representative, Jamie Edwards. I was assured that our movers would be Bellhop employees, in uniform, using a Bellhop truck, and equipped to handle a long-distance move with all necessary supplies. Instead, what followed was a cascade of misinformation and chaos:

Confirmed Moving Date Changed: We were informed at the last minute that our moving date was not guaranteed.
Movers Unprofessional: The movers, who arrived in an Enterprise truck, were subcontracted, not Bellhop employees. They lacked professionalism, appearing disheveled and unprepared.
Lack of Supplies: The movers had insufficient blankets and no proper packing materials, forcing us to use our own resources.
Day of the Move: The moving day was rife with stress and mismanagement:

Incorrect Timing: Confusion over the scheduled time due to a timezone mix-up, causing unnecessary panic.
Unprepared and Unprofessional Staff: The team leader brought his toddler to the job site, contributing further to the unprofessional atmosphere. The movers were inadequately prepared, with minimal moving supplies.
Constant Threats of Insufficient Space: We were repeatedly warned that our belongings might not fit, despite prior moves having no such issues.
Post-Move Issues:

Avoidance by Bellhop Representatives: Attempts to contact the Bellhop representative who arranged our move were futile.
Empty Promises: Conversations with the CEO and other supervisors during the move promised resolutions that never materialized.
Severe Damage and Carelessness: Our belongings were carelessly handled; not properly wrapped or secured, resulting in significant damage.
Conclusion: This move was marked by a severe lack of professionalism, preparedness, and honesty. What was advertised as a stress-free and efficient service turned out to be a distressing ordeal, with movers who seemed barely more capable than if we had hired random people off the street. The experience was so far from what was promised that it felt like a blatant case of false advertising.

Demands for Resolution: We have captured extensive video evidence and possess all relevant communications. We are seeking full reimbursement for the move and compensation for damages, which we estimate to be at least $10,000.

Final Thoughts: If you value your belongings and peace of mind, I strongly advise against using Bellhop. This experience was not only stressful but also deeply disappointing from a company that claims to be a leader in the industry.

Our move started 2 hours late due to a call out. It was fine - we got on the road and was only 1 hour late to get unloaded. Our driver was incredible and the loaders/unloaders were great!

It was a fast and friendly experience. They were professional and courteous. Thank you.

Super fast, great communication and very efficient.

The movers were careful, efficient and quick. They even boxed up some things for us. They helped set up our bed and even went and got stuff we packed in our car. They were great! 🤩

Excellent movers - Guys were great, super nice, took great care with our items. Absolutely top not service. I've never had movers that good. Both were outstanding.

We used the service to load our household move into a 16’ POD. Moving is an anxious time and the consistent communication throughout was very assuring. But the true magic came in the expertise and efficiency on loading day. The two man team was professional, experienced and efficient. It was amazing to see them in action. There is NO WAY we would have done as good no matter how many videos we watched. We canceled the smaller POD which saved us money and bonus they finished 45 min early.

Not on time damaged the front of my dryer. Then charged me 2 1/2 hours more then what they were there. I never got a email about the charges so I had to wait until it was charged and then call for my refund .

Bellhop workers are great.
Timely. Courteous. Detailed.

We found mold in our apartment and had to move out in a hurry, so we decided to get professional help with getting ourselves out of there ASAP. As a result of the last-minute moving plans, all of the other moving companies in my area were already booked for the weekend of my move. I felt lucky Bellhop could squeeze us in and for a competitive price. Our move was scheduled for a Sunday morning, and all the text confirmations came in Saturday morning. What did not come by text was their cancellation less than 18 hours before the scheduled move. That was in an email and there was no apology or offer for a discount. They rebooked us for a work day without asking us. We eventually had to negotiate for Friday based on work schedules and the many errands an emergency move requires - delaying our move by five more days. Again confirmations came in and told us the arrival window was 2-2:30 PM. We drive 45 minutes away to a place we’ve all but left but can’t officially move out of until the movers come. At 2:18 PM we get a text from a mover that they are significantly late. Other companies have a dashboard that warns you about these delays in advance so you don’t go sit in a hot yard for multiple hours waiting for movers who can’t show up on time. I no longer wished to give these people that much money to inconvenience me so I called and demanded a refund and it became clear to me my movers have told the company they’re at my place and moving my stuff right now, slowing down the customer service process as I had to prove I was there and they were not. Eventually the job was canceled but the company never told the movers, who proceeded to show up to our place long after we canceled and left and harassed the neighbors looking for us. The point of hiring movers was to make a stressful emergency easier, but now they are part of the list of things that made our emergency move much harder. Bellhop wasted our precious time and made this take way longer than it needed to. We’re just getting a Uhaul and doing it ourselves at a fraction of the cost and hassle (something we could have done much sooner if we had not been relying on this company to do what they said they would). Don’t waste your time or money on these people - they don’t even communicate with their movers so they definitely aren’t organized enough to help with your next move.

Everything was done before time in a respectful manner. I even got refunded for finishing early.

The process and notifications were great. The team was punctual and finished almost an hour before what was quoted so I paid less than the original estimate because of it! Yay! Moving is awful and this team took that major stress out.

The team arrived on time and was courteous and took care with my items.

Everything was great and exactly as promised. Thank you!!

The guys that showed up were great. However one guy did not and it really annoyed the men who were there. I was also a little frustrated that no one clarified how my billing would be adjusted with less people than I requested.

Overall, I would use Bellhop again

The movers were very efficient and organized. Great job!