I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up... ãã£ãšèŠã
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Taking vitamins and supplements daily basis is very personal and affects our well-being. With that in mind, the we wanted our vitamins to be: (A) lab-tested as pure, (B) dose-adjusted to fit our par... ãã£ãšèŠã
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The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to... ãã£ãšèŠã
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the ability to custom blend my supplements is a game-changer! first of all, the cost savings by giving me just the right amount of just the right supplements has been a budget gift! secondly, to g... ãã£ãšèŠã
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VitaminLab provides the only personalized and custom vitamin formula based on your body chemistry -- blood testing, DNA, and practitioner advice.
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- www.getvitaminlab.com
4.4
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Excellent experience customizing yourâŠ
Excellent experience customizing your supplements as needed is a great concept and they did a great job
2026幎4æ3æ¥
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Great Experience!
I had a great experience! I wanted to try a powder and custom vitamin solution. Putting together a formula can be as easy or complex as you want to make it. They also have a ton of options. I ended up Canceling my subscription due to my inability to take a powder vitamin formula daily. Iâm just bad at getting into a routine. Canceling my subscription was also easy. Customer service was great! I will gladly sign up with them again once I get my act together.
2026幎3æ26æ¥
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When you expect more from your source of Vitamins and Supplements....
Taking vitamins and supplements daily basis is very personal and affects our well-being. With that in mind, the we wanted our vitamins to be: (A) lab-tested as pure, (B) dose-adjusted to fit our particular health regime, and (C) sustainably Canadian-sourced. VitaminLab is the best we have found to meet these goals.
2026幎3æ24æ¥
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VitaminLab ããã®åç
Thank you so much for this thoughtful review. Youâre absolutely rightâsupplementation is personal to each individual, and quality and precision matter. Weâre proud to support your goals with lab-tested purity, personalized dosing, and Canadian manufacturing! Our team is always here to help if you ever need to make future adjustments to your formula.
Been using VitaminLab for 6 months andâŠ
Been using VitaminLab for 6 months and have seen a huge difference in my immune system and my energy levels.
2026幎3æ25æ¥
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VitaminLab ããã®åç
Thank you so much for sharing this! Weâre thrilled to hear that youâve noticed such a big improvement since taking your custom formula. We really appreciate your trust in us and weâre so glad to be part of your wellness routine!
VitaminLab ããã®åç
Thanks for taking the time to leave us a review, Stephan! We're thrilled to hear that you've had a great experience with your custom formula.
Great website and customer service
Easy to navigate website. Excellent customer service.
2026幎3æ23æ¥
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VitaminLab ããã®åç
Thank you for your kind feedbackâweâre so glad to hear youâre finding the website easy to navigate and that youâve had great interactinos with our support team. Weâre always here to help and appreciate you taking the time to share your experience!
I love VitaminLab!
I love VitaminLab! Easy to make customizations online and many ingredient options available!
2026幎3æ19æ¥
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VitaminLab ããã®åç
Thank you so much for the kind words :) Weâre thrilled to hear youâre loving VitaminLab and finding the customization process easy. Please reach out to our team at any time, weâre always here to support you!
VitaminLab ããã®åç
Thanks so much for your feedbackâweâre glad youâre enjoying your custom vitamin formula.
Some ingredients can be a bit tougher to dissolve, because we source based on purity and bio-availability vs dissolvability. We do find that using a shaker bottle or blending into a smoothie can help!
Good start
Good communication, good selection, good service, good taste and quality as far as I know. Kind of pricy and didnât have a couple of ingredients I was interested in but good so far overall
2026幎3æ20æ¥
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VitaminLab ããã®åç
Thank you for your thoughtful feedback Blakeâweâre glad to hear youâve had a positive experience with our service, selection, and quality.
We appreciate your notes on pricing and ingredient availability and are always working to improve both. If there are specific ingredients youâre looking for, weâd love to hear more. Feel free to reach out to our team at info@getvitaminlab.com!
Excellent quality and customer service
Both the quality of their products and the attentiveness of their customer service is superb. As someone who relies on a precise supplementation protocol, product purity matters to me.
2026幎3æ20æ¥
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VitaminLab ããã®åç
Thank you so much for your thoughtful feedback. We know how important precision and purity are when it comes to supplementation, and weâre proud to be a part of your routine. It means a lot to hear that both our products and our team are meeting your expectations!
Fantastic at providing Personalised labâŠ
Fantastic at providing Personalised lab tested supplementation.
Communication with 1st order was great, advised of delays.
Communication on 2nd order was terrible, hopefully this improves!
Mark
2026幎2æ24æ¥
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VitaminLab ããã®åç
Hi Mark,
Thanks for taking the time to leave us a review, and I'm glad to hear that you're enjoying your custom supplements!
I'm sorry that communication felt lacking regarding your second order. I've reviewed our emails over the past months and I do see that we sent you two reply emails with no response (on Dec 22 and Jan 12). I'd love to confirm if you received them so that we can look into any issue that may be impacting our email systems. Please feel free to reach out to me directly at jo@getvitaminlab.com and I'll be sure that we get to the bottom of this!
Incredible service!
The ability to get blood work done and see what my current levels are and then customize your vitamin and supplements so that you are doing your best to hit all your goals as an individual without having to guess is pretty cool. The process was easy and the nutritionist I consulted with was awesome. (I paid another provider for the bloodwork and show them results, but two separate services.)
2026幎2æ6æ¥
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VitaminLab ããã®åç
Hi John,
I'm thrilled to hear that you are enjoying your custom formula and that our team has been able to support you on your health journey!
We're here to help every step of the way, so please don't hesitate to reach out if you need additional support as your health goals change.
Great structure
Great structure. I love that we have the opportunity to improve our health without guessing which supplements to take.
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
VitaminLab ããã®åç
Hi Luke,
Thanks so much for taking the time to leave us a review!
I'm glad that you've found a fit with us here at VitaminLab. A reminder that we are here to help you update your formula as your health goals change so please don't hesitate to reach back out at any time :)
I honestly thought it was a good deal
I honestly thought it was a good deal, but they never really make it clear how much youâre actually paying. Iâm pretty sure I ended up paying almost $700. They originally quoted me around $180, which seemed fine for what I wanted, and then they shipped me a 3-month supply, so I was like âokay cool, Iâll try it.â
But the way they word everything is shady as hellâsomehow I ended up buying three total because itâs structured like youâre buying one, but youâre basically agreeing to two more without it being obvious.
And then on top of that, it took almost two months to even get to me. I literally forgot about it because it was taking so long. They kept emailing me saying it was âbeing formulated in their labâ so it would take extra time⊠when they originally said it would be like two weeks.
Also, as the customer, I donât even really know whatâs in it or if what they claim theyâre adding is actually in there like they say.
So I canceled my âsubscriptionâ after I got charged for the second 3-month supply, and they basically just told me, âwell thatâs what you agreed to, we canât do anything.â And apparently I still have another order Iâm supposed to pay for because I âagreed to itâ during the first purchase. If you're considering this company, honestly, it's not worth it too much money for something you honestly don't know what you're gonna get results from.
2026幎2æ17æ¥
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VitaminLab ããã®åç
Hi Josh,
Thank you for taking the time to share your feedback. Iâm truly sorry to hear there was confusion around the billing cycle and delivery timing â thatâs never the experience we want for our customers.
We aim to clearly communicate throughout checkout that our formulas are provided as a 90-day supply, split into three monthly payments (similar to a payment plan). That said, I understand how important clarity is, and I appreciate you calling this out. Iâll be sharing your feedback with our team to explore how we can make this even more apparent.
Regarding shipping timelines, our formulas are fully custom-made and typically take about three weeks to arrive. A two-month delay would be unusual unless there were significant formula revisions or external delays such as customs processing. Iâd really like to look into your specific order to better understand what happened.
Unfortunately, there isnât a last name or email connected to this review, so Iâm unable to reach out directly. If youâre open to it, please feel free to email me at jo@getvitaminlab.com
so I can personally review your case and work toward a resolution.
We genuinely value your feedback and the opportunity to make things right.
Jo James-Bacon
Head of Customer Experience
VitaminLab
Feel amazing
Building the custom supplements was exactly what I was looking for. All the over the counter supplements had things I didn't want and wanted to specifically isolate deficiencies I had with tailored amounts. The process of building was simple, the quality is great, and the customer support is top notch. I feel fantastic since starting this regiment.
2026幎1æ30æ¥
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VitaminLab ããã®åç
Hi Drew,
Thank you so much for your thoughtful review! Weâre thrilled to hear that your VitaminLab formula gave you exactly what you were looking for and that youâre feeling fantastic since getting started.
Our goal is to make personalized supplementation simple, precise, and high quality â so it means a lot to know that both the product and our support team delivered for you. We truly appreciate you taking the time to share your experience!
Thank you guys so much for always beingâŠ
Thank you guys so much for always being accommodating when I need to make a change. Definitely recommend this company. Thank you!
2026幎1æ14æ¥
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VitaminLab ããã®åç
Thanks so much for taking the time to share your kind words, Kenny. We're so glad that our team has been able to support you on your personalized health journey!
The process of determining my specific needs is missing.
The process of determining which vitamins are helpful in maintaining a healthy life is strange. One fills out a quiz. No blood tests are requested or necessary. You can consult a dietitian or go to your GP/Healthcare practitioner according to the website. What GP or general healthcare provider knows anything about nutrition? Very few if any. How would they begin to know if you don't have specified blood work? How would the dietician know without the blood work? Also trying to find out if the vitamins and minerals are not chemicals and from natural sources is not available. I think this is a scam.
2025幎12æ12æ¥
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VitaminLab ããã®åç
Hi Meesa, thanks for taking the time to share your feedback. I don't see a formula or order under your name however I'm happy to address the concerns you raised.
Our quiz is designed as a starting point, not a medical diagnosis. It helps identify lifestyle factors, dietary patterns, and common nutrient gaps based on well-established nutritional guidelines. While blood testing can be helpful in some cases, it isnât required for general wellness supplementation, and many people choose to review their results with a GP if they want a more clinical evaluation. We agree that individualized care is important, which is why we also offer complimentary consultations with our Registered Nutrition Consultants.âš
Regarding ingredient sourcing, we are transparent about the forms and quality of the vitamins and minerals we use. Our formulas contain clinically studied nutrient forms and meet strict safety and quality standards. We do not use artificial fillers or preservatives, and our supplements are manufactured in a certified facility that follows GMP and NSF guidelines. Weâre always happy to provide detailed ingredient information upon request.
We understand skepticism in the supplement space and welcome questions! If youâre open to it, our support team would be glad to walk through your concerns in more detail and provide any additional documentation youâd like.
Autofill Reminders? NOPE!
I placed a subscription for a three-month supply of vitamins to support my recovery after spinal surgery. I specifically told them over the phone that I only needed three months and did not want the subscription to continue.
Unfortunately, this instruction was not noted, and another shipment was sent three months later without any notification, resulting in nearly $300 charged PER MONTH for supplements I did not request.
Itâs frustrating that the company does not send reminder emails for subscriptions. If I had received one, I could have confirmed that I did not want to continue, avoiding this situation entirely.
After contacting customer service, they refused a refund, which I find unacceptable given that this was an error on their part.
Be careful if youâre signing up for a short-term subscriptionâthey may automatically continue charging you without notice.
2025幎11æ25æ¥
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VitaminLab ããã®åç
Hi Brittany and Markus,
I'm sorry for any confusion regarding your subscription and the autorefill of your order. While we do everything we can to make our billing and refill cycle as clear as possible, I understand how these details can be easy to overlook, especially when managing health needs and recovery.
Our understanding was that clarity was provided during our phone call with Brittany when the payment scheduled was reviewed, as well as in the follow up emails which were exchanged. We haven't heard back from you in regards to the resolution email we sent last week however our team is absolutely still here to discuss and work together to find a solution that works for you.
While our products are non-refundable due to their custom nature, we would be more than happy to work with you to reformulate and provide you with a complimentary remake to ensure your formula is in line with your current health goals and recovery. I've provided some other options in the email which was sent as well, but in case that was lost in your inbox, please feel free to contact me directly at jo@getvitaminlab.com if you would like to discuss further.
Everybody was super helpful in gettingâŠ
Everybody was super helpful in getting me a custom blend of my supplements together. Ever since I started taking them mice, sleep has improved and my well-being is great
2025幎11æ4æ¥
èªçºçãªã¬ãã¥ãŒ
VitaminLab ããã®åç
We're so glad to hear that your custom supplement is working to promote better sleep and overall health, Scott! It's been great to work with you and we're excited to continue to support you in optimizing your well-being throughout your health journey. Please don't hesitate to reach back out to the team if you need to make any modifications to your formula before your next refill.
I've been with them for about a decade
I've been with them for about a decade. One of the best customer service I've experienced. Quick to respond and they go above and beyond to listen and support you. They definitely put the customer first.
2025幎10æ8æ¥
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