My onboarding with Giant was smooth from start to finish. The process was clear and straightforward, and I always knew what the next step was. Nazmul was particularly helpful throughout. He was respon... ãã£ãšèŠã
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I left Giant some time ago and needed documents for tax. Hayley Paulyn was really helpful and extremely patient with me initially giving her the wrong email address! Documents received promptly.
A huge thank you to Hayley Paulyn from Giant Group. She was extremely efficient, professional, and quick to respond to everything I needed. What stood out the most was how well she listened and took t... ãã£ãšèŠã
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Eleanor Downey was extremely helpful in assisting with an issue that I had been struggling with getting information about. It was straight to the point, super polite and just what I needed to feel rea... ãã£ãšèŠã
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Since 1992 giant have provided specialist, end to end workforce management software & support services to large and small recruitment agencies, internationally.
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Fourth Floor 90 High Holborn, WC1V 6LJ, London, è±åœ
- 0330 024 0946
- hello@giantgroup.com
- www.giantpay.co.uk
4.8
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Speedy responses easy to understand theâŠ
Speedy responses easy to understand the process.
Annette Howitt.
2026幎7æ30æ¥
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Giant Group ããã®åç
We're pleased to hear that the process was easy to understand and that you received prompt responses throughout. Thank you for taking the time to share your feedback.
Very good helpful and quick
2026幎7æ29æ¥
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Giant Group ããã®åç
We're delighted to hear you found our service helpful and efficient. Thank you for your kind feedback â we're pleased you had such a positive experience.
The onboarding experience for my placement
The onboarding experience for my placement was excellent, and I would like to thank Nazmul Ahmed for making this process very smooth and straight forward
2026幎8æ3æ¥
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Giant Group ããã®åç
It's wonderful to hear that your onboarding experience went so well. We're pleased Nazmul helped make the process smooth and straightforward, and we'll be sure to pass on your kind feedback. Wishing you all the best in your new placement!
Fairly straightforward usage
Fairly straightforward usage. Sabahat Razaq was very helpful in the onboarding experience.
2026幎8æ3æ¥
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Giant Group ããã®åç
We're glad to hear you found the onboarding process straightforward. It's great to know Sabahat was able to provide helpful support along the way. Thank you for taking the time to share your feedback.
Onboarding process with Giant (Nazmul Ahmed)
Very clear and explanatory process and they were quick to answer any questions.
2026幎7æ6æ¥
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Giant Group ããã®åç
It's great to hear that you found the process clear and easy to follow. We're also pleased our team was able to answer your questions promptly whenever you needed support. Thank you for sharing your experience.
Onboarding with GIANT
I found the whole onboarding process extremely straightforward and easy to follow. Luke, the Client Support Administrator was my main point of contact, and was very helpful, efficient and professional throughout, making sure I received and understood all the information. His support made the entire onboarding experience smooth and stress-free. I would highly recommend GIANT based on this excellent experience.
2026幎7æ30æ¥
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Giant Group ããã®åç
Thank you for taking the time to leave such a thoughtful review. We're delighted to hear that Luke made your onboarding experience smooth and stress-free with clear, professional support throughout. It's wonderful to know you felt well informed every step of the way, and we truly appreciate your recommendation. We'll be sure to share your kind feedback with Luke.
Sabahat Razaq made the process veryâŠ
Sabahat Razaq made the process very easy, I really appreciate it.
2026幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
We're so pleased to hear that Sabahat made the process simple and straightforward for you. Thank you for your kind words â we'll be sure to pass your appreciation on to Sabahat.
Fantastic experience in a difficultâŠ
Fantastic experience in a difficult situation, handled wonderfully by Courtney. Thank you!
2026幎7æ31æ¥
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Giant Group ããã®åç
Thank you for taking the time to share your experience. We're so pleased to hear that Courtney was able to provide such excellent support during a difficult situation. We'll be sure to pass on your kind words â thank you again for your feedback.
Great friendly team
I've received prompt responses, lots of guidance and very friendly information communication from Andre Davis.
He has helped me when I have found tasks a bit complicated.
Thank you, Andre
2026幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
It's wonderful to hear that Andre has been there to support you throughout the process. We're pleased the guidance and communication made everything easier to understand, especially when things felt a little more complicated. Thank you for recognising Andre's support â we'll be sure to share your kind feedback.
Amazing service as always
The service i have received from Giant has been fantastic from beginning to end over the last ~5 years. No issues have ever been too much and the staff have always gone abive and beyond.
My most recent interaction was with Kristie regarding final payments and end of contract which lead to an extra issue which has addressed and handled in an extremely quick and efficient manner.
Always fantastic customer service and a shame I'm parting ways now
2026幎7æ29æ¥
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Giant Group ããã®åç
Thank you for taking the time to leave such a thoughtful review. We're incredibly grateful for your support over the past five years and are delighted to hear you've consistently received excellent service from our team. It's great to know Kristie was able to resolve your final queries quickly and efficiently. While we're sorry to see you go, we wish you all the very best for the future and truly appreciate your kind words.
Good communication clear explanation
Good communication clear explanation
2026幎7æ31æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
We're pleased to hear that you found our communication clear and the explanations easy to understand. Thank you for taking the time to share your feedback.
Onboarding experience
Hi, my name is Forhad and I rated it 5 stars as Nazmul was really helpful on how to complete the Giant portal documents. He showed great patience with me as well, as there was issues when I tried to log into Giant portal and he was able to fix it in such short notice. Overall, it was a smooth and great onboarding experience.ðð
2026幎7æ30æ¥
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Giant Group ããã®åç
Thank you for sharing your experience. It's fantastic to hear that Nazmul provided such patient and helpful support, from guiding you through the portal documents to resolving your login issue so quickly. We're delighted your onboarding experience was smooth from start to finish, and we'll be sure to pass on your kind feedback to Nazmul.
Very supportive staff
Very supportive staff, they made the whole process simple.
2026幎7æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
We're so pleased to hear that our team made the process simple and easy to follow. Thank you for your kind feedback â it's great to know you felt supported throughout.
It was a very swift experience for meâŠ
It was a very swift experience for me to do my work experience at PwC and big thanks to Nazmul Ahmed for helping me throughout my experience!
2026幎7æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
We're thrilled to hear your onboarding for your PwC work experience was such a positive one. It's great to know Nazmul's support helped make everything run smoothly from start to finish. Thank you for your kind words â we'll be sure to share your feedback with Nazmul.
Nazmul Ahmed made it very easy toâŠ
Nazmul Ahmed made it very easy to follow and a lack of any situations where I did not understand what to do
2026幎7æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
It's great to hear that Nazmul made the onboarding process so easy to follow. Knowing that the guidance was clear and you always knew what to do is exactly the experience we aim to provide. Thank you for taking the time to share your feedback â we'll be sure to pass your kind words on to Nazmul.
My onboarding process with LukeâŠ
My onboarding process with Luke Anderson has been very positive. The process has been smooth and responses have been prompt. Overall, he has made the process very easy which I ( Esther Aliyu) really appreciate.
2026幎7æ30æ¥
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Giant Group ããã®åç
It's fantastic to hear that Luke made such a positive impact on your onboarding experience. We're pleased the process was smooth, communication was prompt, and everything felt easy to manage. Thank you, Esther, for taking the time to share your feedback â we'll make sure your kind words are passed on to Luke.
Great support.
Apart from the annoying Bot at the beginning of the support process, I found the support chat really helpful. Kristie Edwards was pleasant, knowledgable and efficient. It was a pleasure to work with her, and she quickly understood and corrected my misunderstanding, thus clearing my confusion and resolving my issue.
But, please, lose the bot at the start of the process.
2026幎7æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
Thank you for taking the time to leave a review. We're pleased to hear that Kristie Edwards provided such pleasant, knowledgeable and efficient support, and that she was able to resolve your query quickly. We'll be sure to pass on your kind feedback to Kristie. We also appreciate your comments about the chatbot and will take your feedback on board as we continue to review and improve our support experience.
PwC service
Wonderful service and lots of help offered when needed. Communication was clear. Sabahat was especially helpful and was always friendly and professional making my experience with PwC feel stress free.
2026幎7æ30æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
Thank you for your wonderful review. We're delighted to hear that you received clear communication and helpful support throughout your onboarding. It's especially great to know that Sabahat's friendly and professional approach made your experience stress-free. We'll be sure to pass on your kind feedback to Sabahat.
Luke was really helpful with getting meâŠ
Luke was really helpful with getting me on board very quick and easy process!
2026幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Giant Group ããã®åç
Thank you for your wonderful review. We're delighted to hear that Luke made your onboarding experience quick and easy. We'll be sure to pass on your kind feedback to Luke.
Giant Group ããã®åç
Thank you for your review. We're pleased to hear that Luke provided such prompt support and got your contract to you quickly. We'll be sure to pass on your kind feedback to Luke.
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