Gioia Wall Artレビュー 

46
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I absolutely love this artwork! The colour scheme is gorgeous and ties in perfectly with my decor. It has completely transformed the entry of my home and makes such a beautiful first impression. It’s... もっと見る

5つ星のうち5の評価

Thank you Rhea for your follow up and communication regarding my query about the delay in receiving our ordered prints. Having now received our prints, we are very pleased with the quality of the pri... もっと見る

5つ星のうち5の評価

Kept informed on delivery date. Arrived in secure packaging. The art work is just beautiful. Although framed stretch canvas, there was some subtle texture. Will be ordering another soon.

5つ星のうち1の評価

Great range of artwork and good quality, but they are completely let down by their choice of courier - Couriers Please. My canvas was deemed lost after nearly three weeks, they sent a replacement whic... もっと見る

企業情報

当該企業による記述

Established in Melbourne in 2018, Gioia Wall Art™ is dedicated to simplifying artistic living. Our mission is to offer an extensive selection of art prints, original artworks and wallpaper in collaboration with both established and emerging artists, tailored to suit contemporary interiors.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

46件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(46)

過去12か月のレビュー数: 20

レビューを書く
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5つ星のうち5の評価

Exceptional quality and service

The framed prints I ordered exceeded my expectations for quality and wall appeal. They arrived promptly and packaged exceptionally well. My communications with Gioia staff were handed professionally and they went the extra mile to ensure my prints arrived ahead of my deadline, for which I was very grateful. I highly recommend Gioia for all your wall art requirements. You will definitely not be left disappointed.

2025年7月31日
自発的なレビュー
5つ星のうち3の評価

Canvass print looks good…

Canvass print looks good overall,quality was exactly what I expected.However did notice a small chip in the panel when I opened the package. Thankfully, I ordered a black panel,so i just used a sharpee to touch it up rather than go through the hassle of returning. It worked out ok. Just bummed it wasn't perfect out of the box. Otherwise it was a good purchase.

2025年4月23日
自発的なレビュー
5つ星のうち1の評価

Scam

Scam scam scam scam

2024年5月5日
自発的なレビュー
Gioia Wall Art ロゴ

Gioia Wall Art からの回答

We searched in the system and didn't find any order placed under the name of Silvian Stelian. Also we are an Australia company, while the reviewer is located in the UK. We trust this is not an authentic review.
===Update=======
We hence requested the person to provide additional information.
Upon receiving detail in terms of the order this person placed with us. Here is what we got:
1) A fake order number which is not inline with our order number format
2) An invalid phone number which is 11 digital number
3) An email that doesn't not match any order in our system.
4) A different name from Silvian Stelian but still doesn't have a matching order in our system
===Action=======
We will submit proof and report hostile negative review to Trust Pilot.

===Further Update=======
Trust Pilot replied back to us
"In this case, we’ve assessed the review for the reason you flagged it and determined that it follows our guidelines. Therefore, we’ll keep the review online.
Keep in mind, a reviewer who’s had a genuine experience may not have purchased anything. They could have made contact with your business another way, e.g. they may have browsed your website or had an online chat with your business."

How would someone who never purchased from us would review us a scam?

We decide not to use Trust Pilot's paid plan forever.

5つ星のうち1の評価

What a nightmare.

What a nightmare.

It takes forever for them to get you your order. The worst thing is how they do not bother to give any updates on the delivery at all. So frustrating I wish I did not place an order with them.

2024年1月12日
自発的なレビュー
Gioia Wall Art ロゴ

Gioia Wall Art からの回答

Hi JC, we cannot find any order in our system under name JC. We tried to contact you but no luck. Our customer support team had a break during 22 Dec 2023 - 5 Jan 2024, during which the replies might be delayed. We are back to work since 8th Jan and are actively providing customer service. Please feel free to reach out to us anytime. https://www.gioia.com.au/pages/contact-us

5つ星のうち1の評価

Still waiting for delivery of canvas

Ordered two large canvases on 28th October for $850. One has been delivered, the other has not. Despite repeated emails to Gioia, and the promise it has been re-sent to us, it still has not been delivered. Now, as at 4th December, they do not even both responding to my emails. Terrible service, and no guarantee you will ever get what you ordered.

2023年10月28日
自発的なレビュー
Gioia Wall Art ロゴ

Gioia Wall Art からの回答

Hi Sandra, thank you for taking time reviewing your experience with us. We see that you have left the same review at all the places possible for us Google/Facebook/Trust Pilot. It's clear you are super unhappy with the experience.
We understand your disappointment with shipping. Shipping issue with courier could happen and we always communicate with the couriers on behalf of our customers to sort out. We received your email confirmation on 6th Dec 2023 that you have received the 2nd parcel. Luckily it was just a delay with courier.
Upon reviewing the customer support ticket and all the correspondence email, we can see that there was one business day delay in replying to your email around the end of Nov as our team was overloaded with the Black Friday orders and customer support tickets. We apologise for that! However I would like to clarify that we didn't, and wouldn't ignore such customer support ticket. Please feel free to escalate to management via email info@gioia.com.au if any delay in Customer Support happens next time.

5つ星のうち1の評価

Seven weeks later stil waiting for delivery.

I have ordered pictures from Gioia twice. The first time was a good experience but this 2nd time has just been a nightmare. I ordered two pictures, one was too big to be delivered to the post office. So Etsie said she'd get it delivered to my street address, but the delivery company said that they don't deliver to my area. (This is strange as that company delivers to the business next door.)
So after contacting Gioia several more times (18 emails between them and me so far) AND making a complaint via PayPal I am yet to see BOTH pictures. The smaller one was finally delivered last week- I only waited SEVEN weeks for it. (I'm five hours from Melbourne.) I guess the Paypal complaint encouraged them to finally deliver it.
But here is still no sign of the other bigger picture.
I don't even want that one now and just want a refund but they continue to ignore my request.
Ordered 11/5/23 now 3/07/23
Really would not take a chance on this company.

2023年5月11日
自発的なレビュー
5つ星のうち1の評価

After ordering numerous pieces from…

After ordering numerous pieces from this company 4 plus actually
My last order was delayed
The man at customer service was very understanding and I believe was genuine in solving this problem.
Final response via customer service not the Manager
Not rheir words
Got your money too bad
Blame the delivery on Covid
Not your time management skills.
Would strongly advise consumers never order through this company.
As mentioned I have orderes numerous art pieces before
Whoever is the Manager needs training.
Keep the customer happy.

2021年12月21日
自発的なレビュー
5つ星のうち4の評価

Overall am happy

Overall am happy, the colours are what I'm after. I didn't realise it is a print on canvas. Thought it was a painting on canvas - would of been much nicer and the price was on the higher end, so would of liked it to be a painting. Needed to read finer print. Perhaps the description could say "print" not "Artwork".
Service excellent.

2021年3月4日
5つ星のうち5の評価

100%

Absolutely thrilled with the service from start to finish, no hiccoughs whatsoever. Delivery was even quicker than first expected and the product itself 1st class, so happy I'm looking at ordering another one very soon.

2021年3月1日
5つ星のうち5の評価

Beautiful print

The print and the frame were of really nice quality and overall really happy with the look of the art. Arrived in a timely manner too. Well definitely buy from here again in the future.

2021年2月25日

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