GlamCorner レビュー 513

Have used GlamCorner for four years, hiring 4 dresses every December end of work year event, so I have a choice depending on weather, event theme, etc. Noticed a decline in brands and dresses, but still booked my usual 4 dresses. Then after booking and payment, received an email saying GlamCorner would required further verification, given I was doing a "high value" order and would be sent a text message to verify. Never came, but I questioned this anyway and set a response back to Glam Corner, as I read the T&Cs and saw nothing about this, and also questioned why this wouldn't be a part of the checkout process. A phone call to them resulted in leaving a message, so just decided to cancel. Same name, but not the same company. Long term customer now leaving.

Customer service and quality of items seriously needs an overhaul.

I have been a Glamcorner member for years. Like many other reviewers on here it used to be amazing. Transported in great boxes, packed with an easy return satchel, styles were always pressed, checked over and in general pretty new. The customer service was also A+ - their app capability, their chat service, you could even call and nothing was ever a hassle.

Over the last 18ish months something has happened, everyone is offshore and every single box there's an issue. I put my membership on and off hold as I am a legacy member so my rate is much better than what they are asking now, and when I return each time I hope the errors will be fixed. It never is. The promise they are taking our feedback into consideration... and Ive see no changes.
Chat is a joke; you sit on queue for hours to no response, or when someone comes online the quickly get off, you cant call or email and get a quick response at all, boxes don't get shipped on time meaning you never get your items for events you need them for, items are incorrect, old and overpriced and the newer range is hardly available.

The concept is amazing, and when it works it's truly phenomenal. But overall the current experience is woeful and completely needs a rehaul.

I ordered a dress and paid for it. When the day came for the dress to be delivered it never arrived. No explanation given and no refund received. I tried to contact the company but they have no telephone number, just an email contact which is not responded to. Be very weary of this business

This was my first time renting and the dress turned out to be amazing. It fit perfectly and was delivered to me a few days in advance. Delivery and return process is super simple as well. Cherry on top is you can get an extra dress for just 15$. I actually did end up wearing the style I didn’t originally intend to wear. Highly recommend them.

Love the concept of GlamCorner and thought I would put my trust in it and give it a go.. that was a mistake. My event is tomorrow but my item is tracking for a delivery date in two days time, despite the guarantee that it would be here today. The dress will be of zero use to me when it arrives and I now have nothing to wear to a big work event. GlamCorner, you need to seriously reconsider your customer value proposition and rethink your delivery ‘guarantees’ and partners- but it will be too late for this customer. Terrible first impression / experience that I will be sharing with everyone.

Very last minute rental of a CUE jumpsuit for a disco event. Suited the occasion perfectly. Arrived on time and a beautiful, comfortable style. Only confusing issue was the returns label was addressed to me and the sender “glamcorner” which caused some issues at the post office but the package did eventually arrive to its destination.

Absolutely DREADFUL! Dress was felted (shrunk) to the point it wouldn't fit a child. Completely misleading images. When a return was requested they refused to refund the postage; apparently it is the buyer's fault if they receive an unwearable item of clothing. Buyer Protection Policy states sellers are required to resolve issues when items arrive damaged by offering a FULL refund or a replacement item. Contact the COO of GlamCorner and David Jones. GlamCorner Ebay customer service is dreadful.

Such a shame, they use to be so good! I’ve been a member for the past 2-3 years and I’ve seen such a decline in their dresses and membership clothes. I saw a couple of pieces from Sussan’s and Portmans and thought omg they reached a new low. Modelled photos are now mannequin? How weird. I cancelled as the quality has declined and the nice premium brands were always booked out or very old and dated. Customer service has always been good to me though and always replied promptly so I’m not sure why everyone complained about it. I hope GlamCorner invests a little more money in to the business products as they are sadly losing a loyal customer. I’ll probably hire a one off dress in the future but I won’t go back to Membership if the clothes are like this.

Do not use this service. My dresses did not arrive on the scheduled day. When I made an enquiry, they did not respond for 24 hours, then did nothing to fix the situation. Despite the order eventually being cancelled, they have continued to harass me with repeated demands that I return the dresses, then late fee notifications. I have now been told that debt recovery has been initiated. They no longer respond to my messages. I have been treated with complete disrespect.

GlamCorner has such a great selection. I have been a member for years and always get compliments on my outfits. I love the flexibility to try new things e.g. Jumpsuits or coloured blazers that I wouldn't normally buy. I've had occasional delays in postage but the Customer Experience team is always very responsive and helpful.

The quality of this service has really gone down hill.

I rented a dress, and a backup for an event, and purchased cancellation insurance.

I wasn't able to attend, and am now not able to secure a refund because I didn't submit a refund request within 24 hours of receiving the order in the mail.

This feels a bit scammy to me, as the event was 4 days after I received the order, and it was quite difficult to find where I should request the refund. I tried multiple times before the event.

I then shlepped all over existence to try and get to a parcel return location during work hours to get the parcel back to them, because they no longer use Aus Post as a return service.

I returned both pieces with tags still attached, as instructed.

I would say the business is struggling because of all of the things mentioned above.

Unfortunately, this is my last GlamCorner experience.

I recently tried GlamCorner for the first time. I usually loan event dresses from different rental accounts on Instagram but decided to give GlamCorner a go due to the wide variety of choices on their website and positive word-of-mouth from my girlfriends.

I couldn’t have been happier with my experience!

Firstly, they emailed me a few weeks before the event to apologise as one of my dresses did not pass quality control and could not be sent out. Luckily, this was my Plan B dress and I was able to pick another one out well before time.

Secondly, the dresses arrived early (!!) - well before the rental period - which gave me a lot of time to try them on and to have a feel for how they looked on me and in photos.

The dresses themselves were immaculate and still in great shape - I got lots of compliments about my dress on the day of the event!

Finally, sending back was such an easy process through Sendle - this was a lot easier than normal post as I was able to drop the dresses off even on a public holiday.

I would absolutely not hesitate to use GlamCorner in the future and to recommend this to all my friends. It was such an easy process

I was sent the wrong dress (different design and much larger size than what I ordered) and have been trying to get into contact with someone who can assist through their various contact methods but received no response. It has been close to a week now and I don't know what to do since my event is this weekend. Not even sure if I can get a refund since no one has been replying to my messages. The lack of response to customers seems a bit scammy - would definitely avoid in the future

I signed up to the 4 month special Lite membership which gives you 3 items per month. I spent countless hours searching the ‘wide range’ of dated styles to find items in my size (10 / 12 / S / M) and preferably less than 3-4 years old. It seems Lite gives you access to the oldest styles and limited availability, with multiple items I reserved over 3 months no longer available after I ordered the box. This means hours of my time looking for replacements and weeks without a new box to enjoy. So incredibly disappointing. I have managed to speak to one person who was probably in Manila somewhere after multiple emails, who convinced me to stay another month but I’m so regretting that decision.

I wore about 4 of 9 items I’ve actually received. Now it’s month 4 and the latest box is not being sent because they claim they haven’t received the month 3 box which was delivered to the courier drop off location on 25 Nov (and on the same day GlamCorner sent me a text confirming the box was dropped off). So where is the box 4 weeks later? Who knows.

I’m waiting for a resolution, a refund, a cancellation request to be addressed, and have no items to enjoy for special occasions and the Xmas period which is the very reason I signed up. This company needs a serious overhaul.

Ordered weeks in advance, dresses never showed up. Sent many emails and contacts through the website, but no response. Yesterday received an email reminding me that I needed to return the dresses....that I never received. Very concerning, I just want a refund but the absolute lack of response or methods of contact outside of a form on their website has me very concerned they are going to start charging me for not returning dresses I never received in the first place. I'd used this service many times, but this has been a nightmare - I'll avoid them in the future.

I have rented a lot of dresses from GlamCorner over the last few years. I have been very happy with the whole process however last time I order a dress I noticed that the return process has changed and no longer using Australia post. Firstly, the return sticker doesn’t stick to the brown paper and I had to use sticky tape to wrap the whole package to re seal it. Before you provided another package which made it easier to re package (taking less than a minute). Secondly, it is a major inconvenience to now have to find a drop off location for the package at a specific shop and then to get to the shop and be told they no longer take sendle packages and have to drive another 15-20mins to the next drop off point. Being able to drop the package in an express post box at anytime of the day was a far better and more convenient for my busy schedule. The new return process will mean I no longer will be using glamcorner which is a shame because it was something I was doing regularly as it was generally very reliable and easy.

Great selection of dresses available for the dates I needed. Pricing is good & the quality of the dresses are great.
Dresses arrived on time with ample time for me try on before the event.
The Customer Service team were able to assist me when what I choose wasn't suitable & quickly sent out some replacement options.
I would hire from Glam Corner again, its been a great experience.

I deeply wanted to support this company as I love the idea of sustainable fashion. I hired for a wedding, including a back up dress, and 2 days before was phoned to say neither dress was available. It made the lead in to the wedding very stressful and I was so disappointed. I am still waiting for a refund 1 week later. Be aware, you could be very disappointed as I was.