Global Industrial レビュー 

Placed an order at 4:30 AM on a Saturday, and cancelled it within 15 minutes when I realized I ordered the wrong thing. They of course then tried to play hard ball and didn't want to cancel the order, despite being cancelled within 15 minutes, and being placed in the middle of the night on a weekend when nobody was working. They claimed they couldn't cancel it because it was being prepared for shipment already. Then I get an automated email from them stating that what I ordered is actually out of stock and is going to be delayed by a month. So I guess they lied about my order already being prepared for shipment.

I messaged them again, and told them to cancel it since they didn't even have it in stock. I informed them if they still tried to send it, I would fight the charge. Well of course, when it came back in stock, they sent it anyways.

After threatening to go to the BB, they finally took it serious and apologized, and eventually offered to refund my money, although they did try to blame it on me by claiming I didn't cancel it until after it had been shipped. However, when I got the refund, they didn't even refund the whole amount. They kept about 1/3 of the original charge. Horrible company to work with.

Shipping is a disaster with this company. Their own systems originate emails and texts with specific delivery information that has no basis in reality. Items never arrive and when inquiries are made--different stories from different customer service reps. I won't be back and wish I had checked reviews before placing an order with this company.

Global industries did not send a return label. I repeatedly emailed them asking for return label and they claimed to have one attached but did not send an attachment.

I should have read reviews prior to making a purchase from this company. I purchased a bike rack for our condo association. The bike rack was light and needed to be anchored. I had purchased anchors; however, there were no instructions for installation. I called customer service, was disconnected three times. When I was finally connected, the representative informed me that they sell many items and do not have anyone that is knowledgeable about specific products. I was then told that someone would call me within 72 hours. Unacceptable when you have everything laying out in your back yard and your time is limited. Furthermore, it would cost over $100.00 to return the item. NOT GOOD!

I ordered four of an item that it turned out I only needed 3. But there is no phone number on the invoice, no phone number on the website, and the website was almost impossible to load. It kept telling me link was broken. When I finally got on their site it bragged about being a worldwide leader but customer service could not be found.

Very Bac experience chatting for a quote. Long time standing by. Not professional for US market. I think they are based in India.

Stay away from this company. Customer service is horrible! Took over 4 months to finally get reimbursed. Sent over 14 emails to this company!!! I'm not sure how they are still in business.

I've been purchasing from Global Industrial for a couple years but lately their customer service is in the dumps. Many times you're speaking to someone that English is a second language so their is a communication breakdown. And, then you wait for days to have an issue resolved. Two orders is a row were wrong. First one I was shorted 100/ea of an item, and the second one I was shipped the wrong item. Customer service is poor, and communication is lacking. It's time to move on to another provider.

their return process is very hassle and they make you pay for shipping both ways regardless of the return reason, and you get your money back after doing many follow ups and investigations, so very unrecommended.

Ordered and received a confirmation on an item sold by Global Industrial. Confirmation indicates the item will be delivered on or before Jan 5th (I understand the Covid issue may delay delivery). I called on the 7th as for the status of the delivery since I never received a tracking number. Spoke to “Angela” and she said the item was shipped and will call the warehouse for tracking info. She came back and said they are looking into it, and she will call with their findings.
I haven’t heard back so I called late
morning of the 8th and was now told the order was canceled. Wow! First it’s shipped, now it’s canceled. Not one phone call or E-mail prior to my inquiry of the delivery status letting me know that they canceled it! Obviously this company is so big that this customer treatment is insignificant. I guess there are plenty of fulfilled orders that this “cancel and screw’em” attitude is just a drop in the bucket.

Horrible customer service. I called to report a damaged part was delivered on 4th Jan 2021. Explained to the agent on the phone what was going on and she kept talking on top of what I was saying, constantly harassing stating that the part came without damage and that I have to send a proof of the damaged for the replacement. She didn't trust my words. It was HORRIBLE! I would never buy again from GI

Ordered metal cabinets that came in defective. Called several times and the complaint was never recorded. Called again and explained the reason for my call again and the girl said ok...and preceeded to place me on hold with no intention of coming back to the line. That way I couldn't report her for her actions or take the review at the end of the call. I called the line again with another phone while still on hold and someone else picked up and gave me a report on the order. I have yet to see how this will fully end. I dont have a good feeling working with a company who allows that kind of behavior out of their employees...

I ordered 5 wooden cabinets for my office. The picture clearly shows them with doors. When they arrived, no doors. The doors are extra. I called them and was told that the description states the doors can be purchased separately. It says glass doors can be purchased separatley. I told them it was very misleading to have it pictured with doors and not have under the image 'DOORS NOT INCLUDED". The customer service rep agreed and said, "thats the marketing team." So I ordered the doors for it. They offered to make things right by giving me a dsicount... 44 cents off an $800 order. Having already been burned by them once, when ordering the doors I asked if they came with hardware, they sales representative had the nerve to say, "well they are pictured with hardware, so, yeah..." The cabinets were PICTURED with DOORS!!!! I finally got everything, but it cost much more than I thought and their customer service is atrocious. Buyer beware!!!

Charged my card and do not wanna return money when order was canceled by them fault... Scammy site do not trust.

My order was delayed about six times for a period of two months. When I asked for a refund, the customer service rep. said they don't give refunds. In essence, they steal your money. This is a scam. AVOID AT ALL COSTS.

THEEE WORST COMPANY EVER‼️‼️‼️‼️ WARNING DO NOT BUY FROM THEM, YOU WILL REGRET IT AS I DID. 14 days later no delivery, no answers, rude agents. the worst experience EVER‼️‼️ we won’t even get into their sneaky tactics of advertising one price and jack it up almost $200 more after entering your zipcode. DO NOT FALL VICTIM

Very Poor Company Got Run Around For 2 weeks then told order shipped but lost in transit. This was not the case.
Don't order from them

Horrible company. Never responds and constantly lie about shipping. Ordered a fridge and was told it would be delivered no later than DEC 7th. On DEC 9th they said I wouldn't receive the fridge until January 6th!!!!!
Spend the extra money buying from a trusted vendor.

I placed an order for an item that in their website said "In Stock" expecting shipment to occur that same day as their website claimed. I received a confirmation email that said expected delivery date was 30 days later. Since I needed the item immediately I cancelled the order on their website as provided for and ordered from another source which was able to deliver in 2 days. Global went ahead and shipped my order to me the next day, and it was received 5 days later. I returned the order with documentation asking for a full refund including the shipping costs since I cancelled the order the day before they shipped it. It has now been 30 days since I returned the order and I have received nothing.

I can't even rate these shelves because I never got them, even after THREE attempts. This company has been a nightmare to work with from the very beginning, including the promotional "get 5% off" email I received. No promo code to apply to your checkout, spoke to the customer service online and they assured me the 5% would be applied once I purchased. That didn't happen. Spoke with them again and they said they'd put it in as a refund. That didn't happen. Spoke to them again and they said "so you're claiming you were told you'd get a discount?" and made me forward the email to them to prove it. Still never got it. The original shipment never arrived. They said it was "lost with the carrier." The second shipment barely arrived. I literally got bits and pieces plastic wrapped to a pallet. Couldn't even put 1 unit together because of missing so many pieces. Called THREE MORE TIMES to get it resolved before finally demanding a refund. BEWARE OF THIS COMPANY.