Gomez レビュー 23

The products i received were resealed.
Second disappointment from this store.

Измама с грешна стока
Здравейте, връщам поръчка ....6977, заради изпратен грешен размер. Това е рекламация и съответно не дължа връщаме за моя сметка. Сега ми се обаждат от еконт и искат да заплатя куриерските разходи, защото иначе ще ми я върнат. Как тогава аз да ви я пратя, като вие не сте си уредили отношенията с еконт. Не мисля, че трябва връщането да е за моя сметка, не аз съм изпратила грешен номер обувки. Ако днес не бъде заплатена, еконт ще я върнат - Товарителница номер ............761592

Многократно се опитах да се свържа с вас по телефона в работно време, но разговорите умишлено се прекъсват от системата ви, т.е. нямате дежурен оператор. Това си е чиста измама.

I ordered a pair of jeans - not a good fit for me. I've contacted the customer services and someone replied to me in less than 24 hours and gave me all the informations. I've returned the package and I've received the money in my account, both for the cost of the jeans and for the cost of delivery. I had no problem with Gomez and the jeans was the original T. Hilfinger ones. A trustworthy company. I will order again from them. They don't have a phone number for customer services, but I've sent them an email twice and all the time someone replied to me in a polite manner. Thank you! 🙂

I ordered an ancestry dna kit (obviously brand new) from eBay. Kit was fake bc the validation code was invalid. When I tried reaching out, their account was inactive. Definitely a scammer

“Scam! I ordered a bag from Gomez.gr, and it arrived dirty. I contacted them for a replacement, but instead of solving the issue, they want me to cover the return shipping costs, even though they sent me a defective product. No customer support, ignoring messages, and completely unprofessional service! Avoid buying from them if you don’t want to risk your money!”

Horrible experience. I guess if you just ordering stuff and know exactly your size and the fit of things, they may be alright. If you order and something is a wrong fit and you wanted it returned, you are in for a treat. Horrible customer service, they lie on their website, you can not return it by yourself with any courier carrier. They have no details in the website as to how the return is made, and when I called, customer service, I had to wait for 30 minutes and then they told me that the website is wrong that pick ups are not allowed, that there is only one way for returns and one courier. And the major treat!! You have to go wait in line and pay yourself!! All the major international brands, just do courier pick ups at home and they deduct the amount they want from the return amount. This is horrific. We do not live in 1990 still.

This bogus company is most definitely a scam and they will definitely take your money and you will never receive what you thought you ordered. Their phone number is out of service and emails come back undeliverable and tracking information is invalid. This needs to stop!!!

I am extremely dissatisfied with my experience with Gomez Shop regarding my recent order. Despite my attempts to resolve the issue directly with their support team, I am left frustrated and without my purchase.

!!! Undelivered Order: I never received my order.
!!! Invalid Tracking Number: The tracking number provided by Gomez Shop (DHL tracking number: 28933474336) is invalid according to the DHL website. I shared this information along with proof (a screenshot) with their team.

!!! Poor Customer Support: Their response was unhelpful, stating that the complaint window with DHL (7 days after delivery) has expired. As a customer, I expect the seller to ensure the delivery of my order, and Gomez Shop has failed to take responsibility or offer a solution.

I urge Gomez Shop to improve their service and take customer concerns seriously. Unfortunately, based on this experience, I cannot recommend this store.

Order ID 19168274

They work with a courier company called Packeta. I gave my product to the courier to return it as they wanted, but they did not receive my package and the package is going back and forth. They are doing everything they can not to refund the money. It is a cheap company. I definitely do not recommend it.

Never again !!

the order paid online, not delivered and after 3 weeks I still haven't received the money back. no one responds to complaints or emails

NO! NO! NO! Do not trust this Gomez site! They are misleading! At Gomez I paid in advance for a in stock product and then they send me an email they don't have it. For 3 weeks they continuously send a email saying they will refund, but never happened! Please Avoid Gomez! Gomez is a scam!

This website sells original products, i purchased 1 week ago a pair of shoes from karl and they arrived today intact, without any damage and i’m very greartful with my purchase although some other customers say it takes a lot to come, i think 1 week is alright for that quality and good price they’re selling the products.

I am sending you the empty box, but he took your money, I say that in 90 the case will be solved, be careful, fraud

Am dat comanda luni dimineata,ABIA joi am pus coletul la curier…daca si in 2023 inca dureaza o saptamana sa ajunga un colet…jalnic.

Totally not serious about the return, in the first phase I received an e-mail in which they told me that the package arrived empty at them. Later, although they have been telling me for a week that they have returned the amount, the money has not entered the account and they no longer respond to messages. I do not recommend! You must complain to the authorities!

Bună, la o firmă cu brenduri de renume și cu așa reclamă, ar trebui să se ridice cel puțin la a firmă de "cartier"
Seit prost, nu poate fi accesat, nici pt a lua produsul cu mărimea potrivită, nici returul nu se poate duce formularul până la capăt deoarece se blochează. Nu se răspunde la emailuri. Nu se răspunde la telefon, suna tot timpul ocupat, când am prins robotul, mi a vorbit 1 oră. Returul se face pe bani clientului, dar nu îl poate prelua nimeni pt ca nu au telefon mobil. JALNIC.

Initially I was very nervous because of the very bad reviews that I've read online but I needed my coat to be delivered. On this website, I found the best price for it. The package came in nine working days in Romania. I am very happy with my purchase the package was intact and the coat the puffer was exactly as it was described on the website it's Guess Asia puffer.

Am facut retur la o zi dupa ce am achizitionat produsul,marimike de pe site nu reflecta marimea reala. Comanda returnata nu se regaseste in contul meu,cei de la gomez mi.au respins returul fara nici un motiv , cica mi l.au retrimis la adresa..Nu am primit nici banii,nici produsul returnat.Dar avand toate dovezile ( poze,facturi) intentionez sa ii dau in judecata

Everything fine.. both products and service.

Minte cumparatori ....dupa ce acumulezi punctele nu mai ai anumite reduceri ....daca ai reducere cu cupon de 20% nu iti acepta codul iti baga reducerea de 10% club gomez nu sunt seriosi nu recomand