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Gotobeat レビュヌ 51

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TrustScore 5段階評䟡の4

4.2

むベント チケット販売業者
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5぀星のうち1の評䟡

I booked tickets for Sicily Fest and I got unfairly charged for something that I didn't select in the various type of tickets, I am trying to get a refund but after 2 emails no one got back to me

5぀星のうち5の評䟡

Brilliant customer service. Having bought tickets to an event, I managed to lock myself out of my email account, which meant I couldn't access the tickets I had been sent. I contacted the customer se... もっず芋る

5぀星のうち5の評䟡

I absolutely love what Gotobeat is doing for the live music scene in London. Every event I’ve attended has had a great mix of talented artists, friendly people, and a relaxed, welcoming vibe. It’s cle... もっず芋る

5぀星のうち5の評䟡

Brought tickets to many amazing shows, often scan the website to see who's playing and to discover new music in London. Quality of the gigs is always high. Often go see artists I haven't heard of and... もっず芋る

䌁業情報

  1. むベント チケット販売業者

圓該䌁業による蚘述

Gotobeat is an independent live events promoter that strives to bring great live shows to the UK and Europe. Our mission is to give artists fair pay for their craft allowing them to further develop their careers. We also strive to bring to quality over-seas talent to the UK to give non-english-speaking communities a little taste of home. 

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4.2

ほが満足

TrustScore 5段階評䟡の4

51件のレビュヌ

5぀星
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ネガティブなレビュヌの 37に回答しおいたす

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5぀星のうち5の評䟡

Ticket issue

I originally purchased 2 standard tickets and due 2 more people attending i purchased 4 balcony tickets, after contacting GOTOBEAT via email to explain the situation they issued a refund for the standard ticket without any problems. 5* service

2026幎2月21日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant customer service

Brilliant customer service. Having bought tickets to an event, I managed to lock myself out of my email account, which meant I couldn't access the tickets I had been sent. I contacted the customer services through email and after checking their records, Bernadette found my tickets that had actually been sent sent to my Gmail account and not my locked out of one and resent the tickets...panic over, much appreciated.

2026幎2月12日
自発的なレビュヌ
5぀星のうち5の評䟡

excellent atmosphere

Very easily bought tickets multiple times through gotobeat. Though one concert got initially postponed, i was presented with multiple options and got reminded when the concert got rescheduled. The venues I have discovered through Gotobeat have always been surprising with an intimate atmosphere, and you can tell fellow attendees are always fans of the artist they are seeing so the concerts are always exciting ^_^

2026幎1月27日
自発的なレビュヌ
5぀星のうち1の評䟡

Extremely poor communication and unreliable service

I ordered tickets to an event through Gotobeat, and even on the day of the event there was no information that it had been cancelled. I only found out by checking directly with the singer, not from the company. I contacted Gotobeat by email, which is the only contact option they provide (there is no phone number), asking both whether the event was cancelled and how to obtain a refund. They never replied to any of my messages.
Fortunately, I managed to get my money back through my bank, but this experience shows a complete lack of professionalism and customer care. There was no communication, no updates, and no response at all.. yet they are happy to take people’s money. I do not trust this company and would strongly advise others to be very careful before buying tickets through them.

2025幎11月23日
自発的なレビュヌ
Gotobeat ロゎ

Gotobeat からの回答

Dear Alexandra,

Thank you for your review. We’re sorry that your experience felt frustrating — we fully understand how disappointing it can be when an event is cancelled.

We genuinely care about our customers and take communication and refunds very seriously, so we’d like to clarify a few important points:

When an event is cancelled, all refunds are processed automatically, with 100% of ticket holders refunded. No action is required from customers — this is a standard procedure on our platform.

We have carefully checked our systems and ticketing records, and we cannot find your name or email associated with any tickets for the event in question. For this reason, we are unsure whether your review refers to an event actually produced or ticketed by Gotobeat.

We have also reviewed our inboxes and support channels and found no record of messages from your email address. This suggests that your enquiry may not have reached us, but it was not ignored.

Once a cancellation is officially confirmed by the artist’s team, we notify all registered ticket holders by email and update our official channels. Unfortunately, cancellations are sometimes communicated late by artists or their teams, which can impact timing — but we act immediately once confirmation is received.

We are, of course, happy to investigate this properly. If you contact us at hello@gotobeat.com
with your order details (event name and booking reference), we will review the case in full and clarify the situation.

Best regards,
Gotobeat Team

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