Gourmet Guide 

This is the final post re my GG experience.My first 3 posts were so negative because over a period of 2 months I just could not contact anyone on the phone or by e email.Eventually I was given a contact person and this sorted it out.We have just returned from our meal and our voucher value was deducted from our bill.If only I could have done this from the beginning my whole experience would have been positive.

Purchased a voucher. Got no confirmation. Called and got though, and had verbal confirmation that the voucher had been purchased and we must have a problem with our email to not have received theirs ( see all reviews since December 2022, this appears to be a common theme, it is never their system at fault....). Requested re send, still not received. Asked to check the email address of the gift to our niece and she has not received an email either. £53 charged to credit card 16 Jan and still no confirmation and no voucher email. Would now like a refund. Until we receive this DO NOT BUY FROM GOURMET GUIDE

It is my second review.
DO NOT USE GOURMET GUIDE - IT IS AN ABSOLUTE DISGRACE!

I ordered the voucher in December. I was charged £53.00 but never received confirmation email or the voucher. I contacted the company multiple times via Facebook, email and phone - NO RESPONSE.
I finally wrote my first review here and the company answered stating that they responded to my email at the beginning of January. Magic - no email in my inbox.
I reviewed other comments on TrustPilot and it seems that the company has always the same excuse - they responded to your email but something happens and you never receive it. They may also ask you to phone them but you will never get to talk to someone.

HATE the website - I have a 100 pound voucher and searching on the site is terrible. No filters and continuously need to click on view more restaurants

We have got an £50 and have been phoning since October and one is responding to any calls, voicemails or emails. This company is so unresponsive and what a waste of a £50 voucher as we are unable to book directly with the restaurants. Terrible experience.

DO NOT BUY A VOUCHER FROM GOURMET GUIDE. I have been trying to book a restaurant for the last month. I have called multiple times and have not been called back. My voucher has now run out of time, but only due their poor service. There has been no response to any of the multiple messages left so I can only assume that they are no longer in business, despite the website still selling vouchers. What a waste of £100!

In the last 10 days I have called three times, left two messages, emailed three times AND sent a booking request. Still no response, no call back, no emails. Our voucher has now expired so I expect it to be honoured as I have had no contact from Gourmet Guide.

1 star as 0 is not available. I have been trying to call since this morning. No one answers and no one returns any calls. Their T&Cs are clear - only they can book. I am not sure if this is a scam or not, but their behaviour is definitely scammy. Restaurants should avoid being associated with a business of this kind.

Utterly useless. Staff don't know how their own systems work. The website makes it hard to search for restaurants (there's no way to search for, say, a seafood restaurant, or find them on a map). So it's a hassle. Look somewhere else, is my advice!

I have been calling to make a booking for over a week, have left various voicemails and tried to book via the website after my mother gave up trying (I bought the vouchers for her as a present). I have had no response and my mother wants to use the voucher this week and it seems can't now go. The vouchers run out at the end of the month so this is a real problem

Avoid Avoid Avoid! We were given vouchers for £50 and booked a restaurant that we cancelled. Fast forward six months and we used them to pay for a meal only to get a phone call and then an email because they had already been redeemed according to Gourmet Guide. I have since offered to pay the restaurant directly for their mistake but it tells me that this is not the first time this has happened because of issues with the Gourmet Guide booking system. The thing that troubles me most is that the vouchers were given to someone else and this company has harvested my email and phone number from a CANCELLED booking. This is a GDPR breach that I shall be reporting to the ICO first thing tomorrow morning.

I am trying to find out if I have actually purchased a voucher as I have received no confirmation. Please contact me via the e mail I sent today, thank you
Jane Palmer
I have been contacted by the company and all sorted..now 5 star review !!

So much potential foiled by execution.

This is such a nice idea but I hope no-one ever gets me these vouchers ever again as they're so complicated to use and the website is so rubbish it's almost unusable. The fact you can't see restaurants on a map is crazy in 2022 - just because two restaurants are numerically the same distance away, doesn't mean they're equally easy to reach! You also can't book online for less than 2 days in advance - the person on the phone was really helpful and got it sorted but it took more time than it should have.

The fact you have to go through this weird pre-booking process in the first place is also such a blocker to using these vouchers again. It also wasn't clear when we first received the vouchers that you had to do this - the website is so rubbish that we couldn't actually find that information - so the first time we tried to use them we could not and ended up paying more for a meal that we wouldn't have bought otherwise.

I've given GG 2 stars because in the end, customer service were really helpful, but it would have been 1 based on the website and booking experience.

I booked my restaurant through the website and called the restaurant the day before to just confirm my booking. However they said they didn’t have any record of the booking. I emailed Gourmet Guide and Romana called me on a Saturday morning first thing to help me sort it out. It turned out the restaurant had indeed taken the booking but under a different name - a mistake on their end. Romana from Gourmet guide was really helpful in sorting this out for me hassle free. We had a lovely meal at the restaurant and I would definitely recommend Gourmet Guide vouchers. Great service guys and thank you so much.

I was given a GG voucher for Christmas last year. A couple of weeks ago I booked my restaurant through GG, all went through okay on their site. I was concerned when I didn't receive a confirmation of booking email so I emailed GG. No reply. Then I called them. No reply. I emailed again. I called again. Still no reply. So I went to the restaurant and they had no record of my booking and they also told me the date I had booked was no good because they were actually closed, so the diary on GG is incorrect too. So I have a £100 voucher that I cannot use. Seems it's 5 stars if you receive a voucher - using it is quite another matter.

I was gifted £100 voucher from my friends as I was leaving Scotland to move to England. I made a reservation and unfortunately had to cancel my booking due to work commitments. I’ve been trying since July to get a refund, and have been unable with Gourmet Guide being unresponsive via email. I called today to speak to someone to try and resolve this and was welcomed with a stinking attitude, the woman shouting down the phone that this was the policy and I’d have to reschedule my original booking. I explained I no longer live in the area and would be unable to do so. I’ve never been spoken to in the way I did by any organisation and I would avoid using them at all cost. Appalling customer service from start to finish. I now have £100 voucher with them I can no longer use due to their unusual (and unexplained) policy.

Fantastic customer service to resolve an issue with the restaurant that we were booked into.

Do not use absolute disgusting customer service that is when you can actually get through to them. I have never spoke to anyone so rude and unhelpful. Exchanged my voucher for a restaurant which they have received. Due to family reasons they have had to close the restaurant so I am unable to book, they have tried to return the money back to gourmet guide so I can use to book elsewhere but again disgusting service from them. We buy these vouchers for lots of staff at work and will never use again and will definitely not recommend to anyone.

Don't use! I found a restaurant I wanted to get a gift card for and then paid, received a confirmation email but no gift voucher. Then tried to phone them up to check and no answer. Then checked trustpilot and got suspicious and called the resturant (The Rock Inn) and they said they have been asking GG to remove them for 5 years and they don't use them. Then I emailed to request a refund and the email bounced back... it is a scam...

No one answers the phone so impossible to make a reservation