GreenPan レビュー 498

Awful experience
Non stick pan started to get sticky after a couple of weeks
We asked to replace as we had 2 years insurance and the company is ignoring our emails

If I had known of this company's appalling trustpilot score I would never have bought this excuse of a pan in the first place.

I've got a 2.5 year old greenpan pan with a clear manufacturing defect (the handle fell off !!!!) , I don't have the receipt any more (bought from JohnLewis) and they won't sort the problem out.

The product is clearly JUNK and they don't honour the warranty, and reply when it suits them.

I've got photo's but can't post them via trustpilot

Ik heb een bestelling geplaatst bij GreenPan/BK waarbij het adres automatisch werd ingevuld. Blijkbaar is de straatnaam niet goed meegenomen, maar wel postcode en huisnummer. De bestelling is betaald en volgens hun systeem "afgeleverd", maar na dagen was er niets.

Vervolgens meerdere keren geprobeerd contact te krijgen: het Nederlandse nummer geeft alleen een bandje en verbreekt daarna de verbinding, het Belgische nummer laat je eindeloos in de wacht staan zonder dat iemand opneemt.

Op mail kreeg ik te horen dat ze door drukte pas binnen 15 werkdagen reageren (!). Daarna kreeg ik bericht dat DHL de bestelling zou terugsturen en dat ik pas ná ontvangst bij hun, nog eens 15 werkdagen op mijn geld terug moet wachten. Inmiddels zijn er al 10 dagen voorbij en nog steeds niets terug. Ze weigeren het product opnieuw te versturen, terwijl ze nu wel mijn correcte adres hebben.

Kortom: zeer slechte service, totaal onbereikbaar, geen oplossing en geen terugbetaling tot nu toe. Ik zou dit merk absoluut afraden.

Love the concept, purchased after extensive research and cost vs benefit analysis. Cleaning is terrible. Don't bother trying poached eggs, and only fry them with a decent amount of oil.

The only product the company can recommend to remove marks and baked on product releases micro plastics. The opposite of green.

The instruction to only cook in a low heat to avoid sticking doesn't actually work.

Annoyingly, we also gifted a set to family who have small kids. I cringe every time we visit them....

Købte et pandesæt med 10 års garanti, efter nogle år måtte jeg sende dem tilbage til køberen Coop, som sendte et nyt sæt til mig. Det var non stick green pan hvor min mad med årene brændte på
Det nye sæt er nu begyndt at skalle af i kanten. Det skal dertil siges at jeg altid passer godt på mine gryder og pander. Jeg skrev først til Coop som henviste mig til producenten. Da jeg henvendte mig til green pan at nu var den gal igen, fik jeg svaret at det var ikke farligt og at jeg sagtens kunne bruge panderne og at det kunne komme af at jeg evt havde brugt køkkenredskaber som havde slidt det af, hvilket jeg ikke har.
Kan på ingen måder anbefale dette produkt og deres 10 års garanti er falsk reklame 😡

I originally purchased the GreenPan x Stanley Tucci Carrara White 11-Piece Set from Fortnum & Mason for over £700. Unfortunately, the very first use of the large stockpot resulted in scratches to my induction hob, which was very upsetting. While the smaller pans performed perfectly, the stockpot incident was surprising and concerning.

I contacted Fortnum & Mason immediately, providing detailed photos of both the cookware and the damage. However, for several weeks, the matter remained unresolved, leaving me frustrated and unsure of how it would be handled. At that point, I had not contacted The Cookware Company directly, as they were the supplier rather than the retailer, but they became involved through the escalation process.

Karen Lennox, Sr. Director of Consumer Services US/EMEA at The Cookware Company, personally stepped in to manage the case. She acted quickly and decisively, offering a full refund and a replacement set from the same collection at no additional cost. The refund will allow me to replace my damaged stovetop, which was far beyond what I expected from a manufacturer.

I am confident this type of issue is extremely rare and probably has never happened before with The Cookware Company’s products. Yet, as with any brand or product in the real world, unexpected issues can arise—even with the highest quality items. What truly matters is how a company responds when something goes wrong. In this case, The Cookware Company absolutely won my heart. Karen’s professionalism, responsiveness, and genuine care transformed a stressful experience into one of the most positive customer service interactions I’ve ever had.

Interestingly, I could not find The Cookware Company on Trustpilot, but I am confident that GreenPan is one of the brands they manage. Given the exceptional way this issue was handled, they fully deserve recognition and praise for their customer service.

Their commitment to resolving the issue fairly, quickly, and with attention to detail showed real integrity. Beyond fixing the immediate problem, they restored my trust in the brand and proved that excellent after-purchase service is what separates a good company from a truly exceptional one.

I am grateful for the thoughtful follow-up, the generosity in offering both a refund and a replacement, and the clear dedication to customer satisfaction. The Cookware Company fully deserves this five-star review, and I would confidently recommend them to anyone seeking high-quality cookware backed by outstanding service.

We were interested in Teflon non-stick alternatives. Ceramic sounded good. When I first started using my GreenPan frying pans I was delighted. They were the best I had ever had. But a little more than a year later food started sticking to isolated areas of the finish. I looked up restoration—and tried, but it didn't work. Not even two years' use! SO disappointed.

I ordered an airfryer 2 weeks ago. But have not received or had any communication. The customer service is terrible they send generic responses with no answers. They are supposed to be greenpan nz but the phone number is not a nz number so no way of contacting them.

I'm so concerned this is a scam

I should have came here for reviews first. Spatula edge melted on medium heat browning sausage. Can’t get any customer service. 4 months. Not even poor service, just doesn’t exist.

This company needs to be shut down for bad products, poor customer service..need I say any more.
They're scammers. Stay away and save your hard earned money.

Awful customer service. Slow cooker delivered without its fan - doesn’t work. Customer service has been a week “escalating” the issue. Only resolution is to send it back at own expense. Horrible company. Avoid!!!!!

Be honest with your advertising. Selling 10 piece sets of the same model (Padova) that don’t have the same core items - 2 saucepans - is a scam. And then refusing to replace the set with one that does include the second saucepan is a rort. Don’t go near them.

The frying pan I purchased from this company was of shockingly poor quality. Within a short period of careful use, non stick surface totally gone. I’ve used similar products from other reputable brands for years without a single issue.

What made things worse was the attitude of the company’s associates. Instead of offering support or even listening, they were dismissive, unhelpful, and quick to blame the customer without any real investigation. No empathy, no accountability, and definitely no solution.

It’s frustrating when a company sells substandard products, but it’s unacceptable when they also refuse to stand by them. I will not be purchasing anything from this brand again and strongly urge others to think twice.

I received a set of pans that I spent about $400 on. The smallest frying pan came with a scratch. It is about an eighth of an inch long that you cannot only see but feel. I immediately reached out to the company and they said oh no, there’s nothing wrong with it, bye-bye. Absolutely no help, so I’ve had to use the pan, and the scratch has just continued to grow. These pans are made poorly, and they also do not clean very well. If you cook with any kind of butter or grease, it turns the pan brown, and it is very difficult to clean off. Most of my pans are already stained, and I am a very clean person. I’ve tried both the dishwasher as well as scrubbing them with the little magic eraser that they sent with them. I also cannot leave a review on their website, which is highly suspect. Save your money.

First dishwasher session out of the box (without using) and horrified to see permanent stains and blemishes on the stainless steel rim around the ceramic.

When contacted customer care this is what they said'"Dear ,
Thank you for reaching out to us.
For purchases made via Myer stores, please contact the Myer customer service centre for further assistance.
They can be contacted via Myer hotline at 13 69 37 or you can choose to email them at myer.customerservicecentre at myer.com.au. Thank you and have a nice day,
Kindest regards,
Morgan
Customer Service Representative
The Cookware Company"

which was completely useless. I emailed back asking for specific help with the blemishes and again helpful Morgan replied with
"Hi XXX (got my name wrong),
Thank you for your reply,
Based on the image, we're unable to conclusively identify the issue or determine whether it’s due to a fault with the pan or another factor. We understand this may be frustrating, and we’re here to support you as best we can.

Please do not hesitate to contact us if you need any more help.

Thank you and have a nice day,

Kindest regards,
Morgan
Customer Service Representative
The Cookware Company

It's my first and probably last experience with this company. They also had damning reviews in the Guardian article titled " Toxic truth? The cookware craze redefining ‘ceramic’ and ‘nontoxic" published on 09 June 2025 regarding the veracity of the '100% non toxic claims'.. when tested by a 3rd party independent lab showed amounts of lead. I wish I had seen this article prior to my purchase.

Grande arnaque. Les poêles accrochent très vite et le revêtement intérieur commence à partir à présent. Le lot que j'ai acheté n'a même par 1 an.
Service clients absent dès qu'il y a un problème.

Commande GPFR1434 du 01.01.2024

Wat een waardeloze pannen. Zoals is vaak beschreven na een paar keer gebruiken gaat alles plakken en is onmogelijk een ei te bakken zonder dat het aanbakt. Ik heb heel veel koekenpannen in mijn leven gehad en zelfs de hele goedkope waren beter dan die van greenpan. Mensen,lees reviews aub.

When I first received these pans, I was so pleased. They are really pretty. After only a few months of use, I cannot get the exterior clean. I contacted the company and was assured that I could get the stains off with a few easy steps. Nope. The company asked for photos and responded that these are cosmetic flaws and will not do anything about them. Ugh! I also think it is no longer non stick! What a waste!

Wij hebben twee potten gekocht. Een koekenpan van ruim 80 euro en een koekenpan van ruim 60 euro. De coating op beide potten was binnen een maand afgebroken. Ik heb contact opgenomen met hun klantenservice, maar kreeg geen reactie. Het grappige is dat op hun website staat dat er vijf jaar garantie op de coating zit. Ik raad u daarom ten zeerste af om potten van dit merk te kopen. Noch het product, noch de service zijn betrouwbaar.

We recently bought a 11pc set, initially the 26cm pan was brilliant, after 3 weeks eggs started to stick to the pan… for the price paid, we did not expect this after such a short time. We cook and clean as per manufacturer guidelines, so pretty disappointing given we paid a premium for “quality” pots and pans.