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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Wonderful experience every single time. Thank you so much for the quick delivery and the absolutely fresh and tasty fruits and vegetables. I also had the pleasure of interacting with Maurine (Cus... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

We were just disappointed with the delivery as the delivery person came really late at 7.45pm. I have ageing in laws who got very stressed. To have strangers in your house so late in the evening with... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

- First time delivered within time - First time I didn't receive phone calls regarding my order/location prior to delivery - Back order was delivered on agreed day - Meet was properly frozen thi... もっず芋る

5぀星のうち1の評䟡

I wish i could give them a 0 star! They keep canceling orders without any valid reasons. And if thats not enough they are so rude especially when you go pick orders personally ! Especially this one la... もっず芋る

䌁業が回答したした

䌁業情報

  1. 食料品配達業

圓該䌁業による蚘述

High quality, artisan products from Kenya from greenspoon, the only online food store for people who care about what they eat.


連絡先

3.4

たあたあ

TrustScore 5段階評䟡の3.5

51件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

この䌁業を閲芧した人は、以䞋の䌁業も閲芧しおいたす。

3.4

すべおのレビュヌ

(51)

過去12か月のレビュヌ数: 2ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Website is impressively informative

Website is impressively informative. Search parameters very user friendly. Check out and payment /receipt instant feedback. Delivery in a very timely fashion. Confirmation of delivery, spot on. Thoroughly enjoyed the experience. Am now a repeat customer 100%
Regards
Kalsi.

2022幎3月2日
Greenspoon ロゎ

Greenspoon からの回答

Thanks Kalsi! This is great feedback, we are super happy that you like our service! Thanks again, Juliet

5぀星のうち3の評䟡

Noticed improvement

- First time delivered within time
- First time I didn't receive phone calls regarding my order/location prior to delivery
- Back order was delivered on agreed day
- Meet was properly frozen this time - as expected
- Communication on missing items
- Driver doesn't cross-check the delivered items with the packing list
- Quality carrots was very poor

2022幎2月3日
5぀星のうち4の評䟡

Good products, slow delivery

Products are good but the delivery timing is not accurate and not fast.

2022幎2月3日
Greenspoon ロゎ

Greenspoon からの回答

Hi Georgia, thank you so much for your review! We know we have a lot to improve on with timing and accuracy, but we are thrilled you like the products!! Thanks so much for the feedback, Juliet

5぀星のうち3の評䟡

some items were not delivery!

2022幎2月1日
Greenspoon ロゎ

Greenspoon からの回答

Hi Kunde, thanks so much for your feedback; we are contacting you soonest to sort this out for you! We appreciate you as a customer, and we aim to figure out what went wrong in the shortest time possible! Thanks again, Juliet

5぀星のうち5の評䟡

Consistently professional

Consistently professional, timely and excellent quality. Well done!

2022幎2月1日
Greenspoon ロゎ

Greenspoon からの回答

Thank you Rubina! We are excited to hear that you liked our service and products - we appreciate you!

5぀星のうち5の評䟡

No hassle delivery service 😊

I needed some ready cooked items for New Year’s Day & they were delivered well packaged & within the time frame promised. Asante sana!

2022幎1月3日
Greenspoon ロゎ

Greenspoon からの回答

Thanks Wangeci! We appreciate your review so much, and look forward to serving you in the coming year! Make 2022 a really tasty one ;-) All the best, Juliet

5぀星のうち1の評䟡

Misleading pictures on your website

Misleading pictures on your website, please indicate correct images

2022幎1月2日
Greenspoon ロゎ

Greenspoon からの回答

Hi Andrew, we are so sorry about this - we are adjusting the description accordingly. Have a very tasty 2022! All the best, Juliet

5぀星のうち5の評䟡

Great service

Great service, high quality products- definitely will recommend you.

2022幎1月1日
Greenspoon ロゎ

Greenspoon からの回答

Thanks June! We appreciate this very much, thanks for giving us your feedback. Wishing you a tasty start to 2022!

5぀星のうち5の評䟡

Good website

Good website, good selection of products. Delivery was faultless.

2022幎1月1日
Greenspoon ロゎ

Greenspoon からの回答

Hi Graham - thank you so much, we are delighted that you enjoyed our products and service, have a tasty start to 2022!! All the best, Juliet

5぀星のうち2の評䟡

We were just disappointed with the delivery

We were just disappointed with the delivery as the delivery person came really late at 7.45pm. I have ageing in laws who got very stressed. To have strangers in your house so late in the evening with poor security situation in Nairobi was very uncomfortable. I do appreciate the need to save on packaging but having to transfer bottles out of the crate at 7.45pm when I was also trying to cook caused unnecessary tension. Also it seemed like they didn't know what was for me. The whole stryfoam cool box including meat was brought into my house.

2021幎12月2日
Greenspoon ロゎ

Greenspoon からの回答

Hi Radha, we are so sorry about this; it was a crazy time during December and we should not have been delivering after hours. We have implemented a new rule around delivery after dark, and will not be doing it unless previously discussed with the customer. We wish you a tasty start to 2022, and thank you for your feedback. All the best, Juliet

5぀星のうち5の評䟡

We love greenspoon

We love greenspoon. We order fruits, veggies, meats, yogurt, bread, cleaning products...everything we have ordered arrived in perfect conditions (like we would have gone to pick the fruits and veggies ourselves!) and timely. They are very responsive. Will definitely continue buying from them!

2021幎12月2日
Greenspoon ロゎ

Greenspoon からの回答

Thanks so much for this review - it means a lot to us! We wish you a very tasty start to 2022!!

5぀星のうち4の評䟡

Perfect and on time

Perfect and on time. Though some items ordered were not there, did give a credit note.

2021幎11月5日
Greenspoon ロゎ

Greenspoon からの回答

Thanks for this review Ekta! Delighted to have you as a customer! Hope you enjoy all your goodies, and next time we hope to have all the products in stock for you :-)

5぀星のうち3の評䟡

Unfortunately

Unfortunately, you guaranteed to deliver my food on Sunday, so when it didn’t arrive I had to go out and buy extra chicken for that evening

I understand it was an issue with M-PESA but the payment left my phone on Saturday morning so not sure what happened..
Anyway, you delivered on Monday and I understand that these things happen..

2021幎11月3日
Greenspoon ロゎ

Greenspoon からの回答

Hi Diana,
We are so sorry about this! The M-PESA API went down on Sunday :-( so unfortunately that caused a system failure for us, and we are truly sorry. Lots of lessons have been learnt from the experience, and we now know how to handle an outage like that better for the future! Thanks so much for your support, and for this honest feedback, it really helps us improve everything at Greenspoon!
All the best, the Greenspoon team (JK)

5぀星のうち3の評䟡

Some items missing

My first order was missing items. It took 2 days to get the confirmation regarding the missing products and receive the remaining items.

2021幎11月2日
Greenspoon ロゎ

Greenspoon からの回答

Hey - we are so so sorry to hear this! Thank you for the candid review, we are working really hard to improve everything about what we offer, and this kind of feedback is super helpful! Thank you so much!

5぀星のうち1の評䟡

Meat and vegetables placed in the same


Meat and vegetables placed in the same box and audacity to say since they are individually packed it shoudnt matter. Learn the terms vegan and vegeterian and their ethics

2021幎11月2日
Greenspoon ロゎ

Greenspoon からの回答

Hi Meera,
We are so sorry about this - we have done a deep dive into what happened, and it looks like an honest a mistake for which we are truly sorry. We have adjusted our systems to ensure that this doesn't happen again :-) Thanks so much for your honest review, which really helps us improve the way we do things!
Juliet (Founder)

5぀星のうち5の評䟡

All the best food in one place

I love Greenspoon because I trust the brand and what they stand for. This means I can buy products knowing that they have been carefully selected- the Greenspoon filter is what it’s all about!

2021幎10月2日
Greenspoon ロゎ

Greenspoon からの回答

Thank you!!

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