Gripsure UK レビュー 

Gripsure UK からの回答

2023年8月31日

Hello Penry,

Thank you very much for your kind review.

It's been a pleasure supporting you with your project and I'm pleased you had a good experience with different members of our team. We're delighted to hear your new anti-slip ramp is installed and you're happy with the performance.

Take care,
Gemma

Gripsure UK からの回答

2023年8月1日

Hello Sally,

Thank you very much for taking the time to leave us a review, it's very much appreciated.

I'm very pleased to read your kind words and am delighted that we were able to resolve the initial issue for you quickly. From the photo you had sent through to us, I'd have to agree in saying that the finished deck does look amazing!

Hopefully we get the chance to work with you again in the future. Until then, I hope you get lots of enjoyment from your new deck.

Kind regards,
Gemma

Gripsure UK からの回答

2023年6月27日

Thank you very much, Paul, for your kind review and I'm delighted to hear you found the team helpful and easy to communicate with. I'll be sure to share the positive comments.

Take care,
Gemma

Gripsure UK からの回答

2023年6月27日

Hello David,

Thank you very much for leaving us a review and I'm pleased to hear you've had a good experience with our team and products.

We're always looking for ways that we can improve so if you had any thoughts on what we could do better next time to get a 5* review from you I would love to hear from you at gemma@gripsure.co.uk.

I hope you enjoy your new decking.

Many thanks,
Gemma

Gripsure UK からの回答

2023年6月20日

Thank you very much, Lee, for your positive review!

I'll be sure to share your kind comments with Phil and the rest of the team.

Many thanks
Gemma

Gripsure UK からの回答

2023年5月22日

Hello Mr Griffiths,

Thank you very much for your review. I'm so pleased to hear you love the bamboo as much as we do and i'm delighted you've been happy with the service you've received.

Many thanks,
Gemma

Gripsure UK からの回答

2023年4月24日

Hello,

Thank you very much for taking the time to leave us a review, it's very much appreciated!

It's great to receive such positive feedback about our service and I'll be sure to pass along your kind words to the rest of the team, especially Jedd!

Thank you very much for choosing Gripsure and I hope we look forward to hopefully working with you again in the future.

Many thanks,
Gemma

Gripsure UK からの回答

2023年4月24日

Thank you for your review Chris!

I'm pleased to read you've been happy with both our products and service.

Many thanks
Gemma

Gripsure UK からの回答

2023年4月21日

Hello Ludo,

Thank you very much for your kind review, it's very much appreciated. We're pleased to read you are happy with our decking and service.

Kind regards,
Gemma

Gripsure UK からの回答

2023年4月11日

Hello,

Thank you very much for your positive review, it's very much appreciated.

Many thanks,
Gemma

Gripsure UK からの回答

2023年3月30日

Thank you very much for your kind review, Rodney. I'm pleased to hear you've had a positive experience with us (twice !) and I appreciate you recommending us to other people.

Many thanks,
Gemma

Gripsure UK からの回答

2023年2月20日

Hi Michael,

Thank you very much for your review and I'm so pleased to hear of your positive experience with our product and customer service. We looked forward to hopefully working with you again on your next project.

Have a great week,
Gemma

Gripsure UK からの回答

2022年9月26日

Hi Josh,

I'm glad you received your boards quickly and found our team helpful to deal with.

Yes, because the anti-slip properties of the inserts are so hard-wearing they can be a little tricky to cut which is why we recommend using a diamond disk blade to best avoid the disc blunting quickly.

I hope you enjoy your new deck and it keeps you on your feet for many years to come!

Kind regards,

Gemma

Gripsure UK からの回答

2022年9月8日

Hi Mark,

Thank you for your review and I’m very sorry you feel this way about your experience with us.

At Gripsure it is our number one priority to send the highest quality decking to our customers and offer them the best customer experience throughout the whole of their journey, including aftersales. This is something we take very seriously and strive for every single day.

Under our ISO 9001 certification, we have registered your complaint and reviewed it internally. We believe we went above and beyond our normal exemplary levels of customer service to support you, firstly with your initial order, and then your subsequent decision to change to another product and return the boards. This is well documented with our emails and phone call records. The returned boards were checked upon receipt, and were found to be in perfect saleable condition, apart from four pieces that appeared to have been deliberately damaged.

You also imply that we deliberately contacted another of your clients to win business direct. We deal with thousands of companies every year and have no knowledge of your specific clients.

We value our customer feedback and reviews from Trustpilot and Google very highly as it is a true measure of our performance as to whether we have happy customers. But that also means we will challenge any reviews that we feel are unfounded.

If you would like to discuss our comments further, please don't hesitate to contact Mike Nicholson our Managing Director.

Regards,
Gemma

Gripsure UK からの回答

2022年9月5日

Hi Eamon,

Thank you very much for your review.
We're pleased to hear you were happy with our customer service. We always like to see where our decking ends up so if you have any project photos that you'd be happy to share please send them to me at gemma@gripsure.co.uk.

Many thanks,
Gemma

Gripsure UK からの回答

2022年7月25日

Good morning Richard,

Thank you very much for your lovely review and I'm very pleased to hear that Ross and James have been helpful throughout your order.

We're a big fan of bamboo decking and would love to hear how you get on with it as time goes on. Please don't hesitate to send us any feedback or images of how your decking weathers over time to gemma@gripsure.co.uk.

Take care,
Gemma