Grisdales Estate Agents レビュー 

Grisdales Estate Agents からの回答

2026年6月1日

We’re really pleased Debs was able to help and make the process feel straightforward for you.

It’s great to hear the viewing helped give you a clearer idea of what you’re looking for moving forward.

Thanks for taking the time to share your experience, Alison, and best of luck with the next steps in your search.

Grisdales Estate Agents からの回答

2026年5月5日

Hi Keira. Thanks so much for leaving us a review. We're delighted to hear your feedback and will be sure to let Deb know. If you need anything further, please don't hesitate to reach out to us.

Grisdales Estate Agents からの回答

2026年1月26日

Thank you so much for taking the time to leave such a wonderful review, Kevin.

We’re thrilled things are going smoothly and truly appreciate your recommendation. We’re here to support you every step of the way.

Grisdales Estate Agents からの回答

2025年12月16日

Thank you so much for the lovely review, we really appreciate it. Debra, Scott and Nicola are already delighted to hear your kind words.

Thanks again for your continued trust in Grisdales. We’re always happy to help and look forward to working with you again soon.

Grisdales Estate Agents からの回答

2025年7月28日

Thanks so much, Tom. We really appreciate you taking the time to leave a review. We're glad everything was handled efficiently, and we’ll be sure to pass your kind words on to Debra.

Grisdales Estate Agents からの回答

2025年5月19日

Thank you, Oluwadamilare! We're so pleased to hear you had a smooth experience with Daria. Wishing you all the best in your new home!

Grisdales Estate Agents からの回答

2025年4月30日

Thanks again for your feedback, Amanda. We really appreciate you taking the time to share your experience. If you need further assistance in the future, please don’t hesitate to reach out. Best wishes, Grisdales

Grisdales Estate Agents からの回答

2025年4月2日

Thanks for your feedback! We're so pleased to hear you found our team friendly and efficient, and that they kept you informed. Wishing you all the best!

Grisdales Estate Agents からの回答

2025年2月24日

Hi Mackenzie,

Thanks a lot for your 5* review. We're delighted to hear that you found Debra to be friendly and helpful and we'll be sure to pass on your feedback.

Thanks again,
Grisdales

Grisdales Estate Agents からの回答

2025年2月24日

Thanks for taking a moment to leave us a review, Mr Pullin. Debra is delighted to hear your feedback.

Thanks again for choosing Grisdales and please don't hesitate to get in touch if you need any help in the future.

Grisdales Estate Agents からの回答

2025年1月16日

Thank you so much for your wonderful review, Lisa. We're delighted to hear that you found our team friendly and that Debra made such a positive impact during your experience. We’ll be sure to let her know about your kind words. Best wishes in your new home, and please don’t hesitate to reach out if there’s anything else we can help with!

Grisdales Estate Agents からの回答

2024年11月19日

Hi Jay,

Thank you so much for your review. It's great to hear that Debra made your viewing experience so positive and we'll be sure to pass on your kind comments. If there's anything else we can assist with, please don’t hesitate to get in touch.

Thanks again,
Grisdales

Grisdales Estate Agents からの回答

2024年11月4日

Thank you for your kind words and for taking the time to share your experience with Grisdales.

We're so pleased to hear that Daria and Beckie could help you find a home that’s just right for you. It’s wonderful to see their dedication recognised and we’re glad you feel valued and supported in your search.

Wishing you all the best in your new home, and please don't hesitate to reach out with any future questions.

Grisdales Estate Agents からの回答

2024年11月4日

Thank you for your 5-star review, David! We're delighted to hear that you found Lesley’s visit professional and informative. It’s fantastic to know she made a positive impression.

When you’re ready, we look forward to the opportunity to assist you further—we’re here to support you at every step!

Grisdales Estate Agents からの回答

2024年8月20日

Thank you for your kind words, Jae-Leigh. We’re pleased to hear that you found our communication and service to be of a high standard. It’s great to know that our sales team was able to provide the support you needed. If you ever require further assistance, please feel free to reach out. Thanks again for your feedback.

Grisdales Estate Agents からの回答

2024年8月6日

Thank you for your feedback Ian. We're delighted to hear that Debra kept you well-informed and appreciate you taking the time to share your experience. If you need further assistance, please don't hesitate to get in touch.

Grisdales

Grisdales Estate Agents からの回答

2024年7月27日

Dear Stuart,

Thank you for your feedback. We are sorry to hear about your dissatisfaction with our service.

Grisdales is currently experiencing an unprecedented volume of applications, averaging more than twice the number in the same period last year. Despite such high demand, only one applicant can be selected for each property. We appreciate how frustrating it can be to miss out on a property you were interested in.

We feel it is important to clarify that the final decision on tenant selection rests entirely with the landlords. Our role is to present all applications, and the landlord chooses the tenant based on their personal preferences. There may not be anything you can do to improve your application, as the choice is subjective and not necessarily a reflection of your suitability.

It is disappointing to hear that you felt dismissed during your interactions with us. Our team strives to go above and beyond for our clients, and it is disheartening to know that in your view we did not meet that standard. While we aim to keep all applicants informed, sometimes the volume of applications affects our ability to do so promptly.

We understand you have already spoken with our team by phone, but if you have any further questions or would like to discuss this process again, please don’t hesitate to reach out to us directly.

Kind regards,
Grisdales

cockermouth@grisdales.co.uk / 01900 829977
whitehaven@grisdales.co.uk / 01946 693931

Grisdales Estate Agents からの回答

2024年6月11日

Dear Emeka,

Thank you for taking the time to share your feedback with us. We appreciate hearing about your experience, and we want to address your concerns.

We take our responsibility to maintain our rental properties seriously. Our goal is to ensure that existing occupants enjoy and care for their homes while also maintaining the property for future tenants and protecting our landlord’s investment.

Our repairs reporting system is accessible 24 hours a day and allows tenants to report and track the progress of any issues efficiently. We understand your frustration, but it's important to note that not all reported issues necessarily require the involvement of a qualified tradesperson. In some cases, simple solutions, which were offered by our team, were able to address the concern effectively. However, when repairs were genuinely needed and promptly reported, we feel we responded appropriately, whether by providing remedial advice or organising a qualified tradesperson.

We conduct regular inspections on all our homes to ensure the property is well-maintained, and we promptly communicate any concerns to tenants via inspection reports. These inspections also provide tenants with the opportunity to express any issues they may have. Following these visits, our property inspector offered several recommendations for best practices on ventilation.

We are sorry to hear that you felt unfairly treated and that we were unempathetic. We feel it's important to mention that some issues you experienced were due to user error, and we dispatched a qualified plumber multiple times to support you, although this is not typically expected of a landlord/agent. By extending your vacation date, we aimed to provide you with more time to secure alternative housing, easing the transition process, and reducing any unnecessary stress or pressure.

Regarding the retention of deposits, please be assured that this is only done for legitimate reasons, such as damage beyond fair wear and tear. We understand that this can be frustrating; however, transparency and fairness are fundamental values here at Grisdales, and we are committed to ensuring that all parties are treated equitably in these matters. For any disputes regarding the deposit, we advise utilising the DPS resolution services.

If you have any further concerns or would like to discuss this matter further, please do not hesitate to contact us directly.

Thank you once again for bringing your concerns to our attention.

Warm regards,
Grisdales

Grisdales Estate Agents からの回答

2024年1月29日

Hello Richard,

Thank you so much for sharing your experience with Grisdales. Your kind words mean a lot to us, and we're thrilled to know that our team went above and beyond to exceed your expectations.

We understand how important compassion and professionalism are, especially in sensitive situations, and we're glad that we could be there for you and your mother with unwavering support during such a challenging time.

It was a privilege to have the opportunity to assist you, and we're grateful for your trust in Grisdales.
If there's anything else you need or if you have any questions, please don't hesitate to reach out.

Team Grisdales

Grisdales Estate Agents からの回答

2023年11月8日

Hi Rae,

Thank you so much for your kind words. We are so glad to hear that you had a positive experience buying a property through Grisdales. We are committed to providing our clients with the best possible service, and we are always happy to go the extra mile to help them find their dream home.

We are particularly pleased to hear that you found our staff to be helpful. We are proud of our team of experienced and knowledgeable professionals, who are always happy to answer any questions that our clients may have.

Thank you again for your feedback.

Sincerely,
Grisdales