Gundog Catalogue レビュー 141

Gundog Catalogue からの回答

4日前

Hi Steve,

Thank you for your review — and I’m sorry to hear about the issue you’ve experienced.

I’ve reviewed this and can see you contacted us on 11th April, with our last reply sent on 13th April. You’re right that we should have followed this up further, and I apologise for the delay in doing so.

We haven’t ignored your enquiry, but clearly we haven’t progressed it as quickly as we should have — that’s on us and our supplier

We’d like to get this resolved for you. If you can please reply directly to our support email with your order number (GDC6398), we will take this forward immediately with the supplier and update you accordingly.

For clarity, we do have contact details available and always aim to respond promptly — and we will ensure this is handled properly from here.

Kind regards,
Craig & The Gundog Catalogue Team

Gundog Catalogue からの回答

6日前に更新

Hi Luke,

We’re sorry to hear you feel this way.

For clarity, your order was placed on 16th April and was still within our stated dispatch timeframe when you contacted us. We acknowledged your message and advised we would respond once back in the office.

Following your subsequent email indicating you would be pursuing a chargeback and making public complaints, we made the decision to cancel the order rather than proceed under those circumstances, and a full refund was issued immediately. This is now being processed by your bank.

While there was a short delay in our follow-up due to an unforeseen personal matter, we believe this was the most appropriate resolution.

Kind regards,
Craig
The Gundog Catalogue

Gundog Catalogue からの回答

7日前

Hello Jane,

Thank you so much for your kind review — we’re really pleased to hear you were happy with the Chopped Nettle Supplement and that your dogs are benefiting from it.

We appreciate your understanding on the delivery timing as well, and we’re glad our team could help when it mattered.

It means a lot to us that you’ll be ordering again, and we look forward to supporting you and your dogs going forward.

Kind regards,
Craig and the team
The Gundog Catalogue

Gundog Catalogue からの回答

7日前

Hello Alan,

Thank you for your review, and we’re very sorry for both the delay and the lack of response to your email — on this occasion, we fell short of our usual standards.

We have now cancelled your order and issued a full refund. While we were working to resolve the issue, we should have kept you informed throughout, and we apologise for the frustration this caused.

This is not reflective of the level of service we aim to provide, and we are reviewing our processes to ensure better communication in future.

Kind regards,
Craig and the team
The Gundog Catalogue

Gundog Catalogue からの回答

2026年4月20日

Thanks for this brilliant review and yes (and we have all done it) shouting is much less effective than a good whistle. Best wishes Craig and all at GDC

Gundog Catalogue からの回答

2026年4月17日

Thanks Mandy for this lovely review. As a small family company reviews like this drives us ever forward and we are truly appreciative of your support and recommendation to others. Best wishes Craig & All at GDC

Gundog Catalogue からの回答

2026年4月17日

Thanks for this great review. We are so pleased you like your Bisley Shooting Vest--they really are excellent quality and long lasting. Best wishes Crag & the GDC team

Gundog Catalogue からの回答

2026年4月17日

Thanks for taking time to leave this review Christopher, we really appreciate it and hope to welcome you back again soon. Craig & the GDC team

Gundog Catalogue からの回答

2026年4月13日

Hi Dominic, thanks for this brilliant review. We are so pleased to hear the treats help with recall. My Dog, Bailey, says High Paws and he does the same and his favourite flavour is Beef & Veg. Best wishes from Craig & all at GDC

Gundog Catalogue からの回答

2026年4月13日

Hi Jayne, thanks for this really lovely review. Happy & Healthy Dogs is our number one aim. Bailey says High Paws to Happy Dogs! Best wished from Craig, Bailey and all at GDC

Gundog Catalogue からの回答

2026年4月10日

Thanks for your kind reply Maree. We are sorry you experienced an issue and for the short delay in fixing it for you. I hope your dog enjoys the new Dummy Ball which should be with you imminently.

Gundog Catalogue からの回答

2026年4月10日

Hi Sophie

Thank you so much for your kind review — it really does mean a lot to us as a small family business.

We’re delighted to hear you’re happy with your order and that everything met expectations. We work hard to offer both great products and reliable service, so it’s always appreciated when that’s recognised.

We hope to be able to help you again in the future.

Kind regards,
The Gundog Catalogue Team

Gundog Catalogue からの回答

2026年4月10日

Hi Michael

Thank you for taking the time to leave us such a fantastic review.

We’re really pleased to hear everything went smoothly and that you’re happy with your purchase. Feedback like this genuinely helps support our small business and means a great deal to the whole team.

We look forward to welcoming you back again soon.

Best regards,
The Gundog Catalogue Team

Gundog Catalogue からの回答

2026年4月7日

Thanks Carly, we love it when we hear that dogs love our treats. Thanks and Best Wishes Craig & the GDC team

Gundog Catalogue からの回答

2026年4月7日

Thanks Suzanne for this lovely review, we really appreciate it and hope your Dog enjoys their treats. Best Wishes from Craig & The GDC team

Gundog Catalogue からの回答

2026年4月7日

Hi Lesley, we are absolutely delighted that you have found treats that best suit your dog. Our Sausage Bites are all natural and will hopefully be a long term favourite for your dog. Best wishes Craig & The GDC Team

Gundog Catalogue からの回答

2026年4月7日

Thanks for the brilliant reply Emma and we do hope you will enjoy your products. Best wishes Craig & The GDC Team

Gundog Catalogue からの回答

2026年4月2日

Thanks for this lovely review and vote of confidence for our products. Have a super Easter. Best Wishes Craig & all at GDC

Gundog Catalogue からの回答

2026年4月1日

Hi Claire, thanks for this lovely review and thanks for your kind words. We look forward to welcoming you back and don't forget as a returning customer you can use the discount code on your packing slip. Best wishes from Craig and all at GDC

Gundog Catalogue からの回答

2026年3月27日

Hi LC,

Thank you so much for your kind review — we’re really pleased to hear you’re happy with the slip collar.

It’s great to know it’s both strong and comfortable for your boy, that’s exactly what we aim for with our products.

Thanks again for your support, it really does mean a lot to us.

Craig
The Gundog Catalogue