Hagley West Watches Limited レビュー 966

Look great works well and no trouble speedy delivery, knew where it was every step of the way. Thanks Tim

Wanted to express my sincere gratitude for all of the support given to me on the replacement of the watch and the patience it took dealing with this issue. The new replacement watch came and it is unbelievably beautiful. It matches the one my wife gifted me on the evening before our wedding day.
We love the message and meaning behind the watches and we are definitely loving our journey with our amazing Hagley watches!
Thank you thank you thank you!!!
Placing an order was easy.
Loved the up to date messages on when my order was arriving, where it was in transit, and the overall experience.
Alex in the Support Department was great to communicate with and work with to resolve an issue.

I had a great first experience with Hagley West. I watched one of their live streams and forgot to apply the LIVE20 code when placing my order. I emailed their support team just in case, and Alex quickly sorted it out and issued a refund for the discount amount. Really friendly and helpful service.

For customers in Saudi Arabia, there was a small delay at customs and I had to pay some additional charges on arrival. That’s more of a local customs process rather than anything related to Hagley West, and in the end I even used the refunded amount to order another watch, so it worked out perfectly.

Overall, great customer support and a smooth experience. Happy with my purchase and the service. 👍⌚️

Easy transaction. Fast delivery to Australia and really great watches (excellent value for money).

Loving the journey will be buying my second watch shortly

I recently purchased three Harley West “Cape Town” watches — one for each of my two sons and one for myself — and they are far more than just timepieces. Being born in South Africa and now building our lives in Australia, this watch represents a bridge between where we came from and where we are today.

The craftsmanship is beautiful, solid, and timeless — but it’s the meaning behind the Cape Town edition that truly makes it special. Every time we wear them, we’re reminded of our roots, our shared journey as a family, and the special place South Africa will always hold in our hearts.

A watch tells the time — but this one tells our story.

#Love your journey.

Bought 4 watches and all 4 were delivered quickly and they all look and work great

Support responded within minutes. Above expectations.
Thank you.
Tom

I have a HG Diver watch and love it. Great customer service too if anything happens to the watch that wasn’t your fault. It’s my daily driver and I will continue buying from them in the future.

I just wanted to say how absolutely beautiful my watch from Hagley West is. The quality is truly outstanding — you can feel the craftsmanship the moment you put it on. It looks and feels far more premium than I expected, and it’s quickly become one of my favourite pieces to wear.

I’ve had so many compliments on it already, with people asking where I purchased it from, which says everything about how eye-catching and well-made it is.

I also love following your journey as a brand — it makes supporting Hagley West even more special. I’ll definitely be shopping with you again. Keep up the amazing work! #loveyourjourney

Everything went smooth, watch is really nice! Thank you!!

Bought 2 watches. Really like them and wear them everyday. Unfortunately many my favorites colors are out of stock.

I bought a couple of watches (Brit - Skye and Entrepreneur - Fearless). They are very attractive watches with nice straps. The Brit has a cool deploy strap. The watches shipped fast from within the US - no tariff surprises. Nice experience.

I made a mistake when buying my watch. I used a discount code but didnt hit apply before i hit pay. So i paid full price. I send an email through and was refunded the difference. The team were very swift in fixing the issue for me and very polite. Im looking forward to my watch arriving. Thanks team.

The Hagley West team treated my self-induced issue with great integrity and generosity when another company may not have, and I am very grateful! Tim was doing one of his live promotions and announced two codes: one code for a "buy one get one free" offer, and the other for a very generous 50% off. I ordered two watches planning on making use of the BOGO offer and promptly entered the wrong code! The transaction went through and I received the 50% offer exactly as I entered it albeit the discount was obviously not as great as I had expected. I realized my mistake with chagrin, and sent a quick email to Hagley West customer service explaining the error and asked if it could be fixed. I was prepared for a "Sorry, it's too late. It was your mistake and can't be fixed now!" response and resigned myself to absorbing the lost discount. To my very pleasant surprise, Alex of the sales team responded promptly, letting me know the $ difference of the two discounts had already been returned to the card I used for the purchase! Having watched many of Tim's promotions and watch giveaway videos, I really shouldn't have been concerned nor surprised. It's evident that Hagley West is an honest integrity-guided company from top to bottom!

Love my two watches. Bit fiddly altering the straps, so well packed

I have watched Tim's journey on Tiktok for a long time, I eventually decided to buy one of his watches when they made more variations. I can say that I do love the watch, it feels very good quality and looks amazing! Highly recommend

I love my watches...I am just sad I wasn't able to meet Tim.

I ordered a watch that was showing in stock before Christmas… it’s now almost Valentine’s Day and I still haven’t received it. I haven’t received any notifications on the watch until I reached out. I was then told the watch had to come from Canada AND THEN shipped to me… and I may now have more charges from customs. For a limited edition watch I paid $185 for. I was asked if I wanted a different watch, I declined because I want this specific watch. It wasn’t on pre order. It wasn’t sold out. I should have received some kind of communication. I am a single mother, at no point was a refund an option. I now actually have to pay more possibly. Totally crazy. It will be my last watch if I ever receive it.

Two experiences to review - both outstanding. Purchased two watches and they came quickly and are gorgeous. Had another experience with their sales department for a different issue, which they resolved quickly. This company is amazing, the products are fantastic, and the service was quick, responsive, and friendly. LOVE YOUR JOURNEY