Hampshire Candles レビュー 597

Hampshire Candles からの回答

2026年6月7日

Thank you for your feedback, although we are surprised by your comments.

Our wax melts are made using premium fragrance oils and eco soy wax, with bespoke fragrances developed specifically for Hampshire Candles. They are not cheap, generic fragrances commonly found elsewhere.

We’re also unsure what is meant by “could not burn” as wax melts are designed to melt, not burn. If the wax was not melting correctly, this would usually indicate an issue with the wax warmer, bulb, tea light or heating method rather than the wax melt itself. If you are using a Scentsy warmer, it is worth noting that these are designed specifically for Scentsy wax and often do not reach temperatures high enough to properly melt soy wax melts.

Your order was placed in February, and in the four months since then we have received no contact from you regarding any issues. Had you contacted us, we would have been more than happy to help troubleshoot the problem before the products were discarded.

Since your order was placed, we have sold many thousands of wax melts and continue to sell hundreds every week without experiencing widespread issues of this nature. This is the first time we have been made aware of a problem with these products.

As a small business, we always welcome the opportunity to resolve concerns directly and are disappointed that the first we heard of this issue was through a review several months after purchase.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you for taking the time to leave us such a fantastic review.

We’re thrilled that you’re happy with your purchase. We work hard to create high-quality home fragrance products using premium ingredients, so it’s always rewarding to hear positive feedback from our customers.

We truly appreciate your support and hope to see you again soon.

Hampshire Candles

Hampshire Candles からの回答

2026年5月27日

We’re sorry to hear you felt disappointed with your diffuser. We were quite surprised to receive this review before we had the opportunity to fully respond to your emails over the Bank Holiday weekend.

As explained in our email, the reason the colour of your Angel diffuser oil appears darker is due to the current crop of patchouli oil used within the fragrance blend being naturally much darker in colour than previous batches. This does not affect the fragrance itself in any way — it is still the exact same Angel scent, strength and formulation that our diffusers are made with.

Many fragrance oils can vary slightly in colour from batch to batch depending on natural ingredients used, especially oils containing patchouli.

As a small business, our team work extremely hard to ensure every order is produced to a high standard, so reviews like this can feel quite harsh after we have taken the time to explain the reason behind the colour difference. We always aim to be transparent and helpful with our customers and appreciate your understanding.

Hampshire Candles からの回答

2026年6月7日

Thank you for your wonderful review.

We’re delighted to hear that you were happy with both the service and the fragrances you chose. We always aim to dispatch orders as quickly as possible, so it’s great to know your order arrived promptly.

Thank you for supporting our small business. We look forward to creating more amazing fragrances for you in the future and welcoming you back for your next order.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you so much for your continued support and for taking the time to leave us such a lovely review.

We’re delighted to hear that you enjoy our wax melts and that the fragrances are strong and long-lasting. Knowing that we’ve become your go-to choice for home fragrance means the world to us.

Thank you for supporting our small business, and we look forward to supplying your wax melts for many years to come.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you for your fantastic review.

We’re delighted that your first experience with Hampshire Candles was such a positive one. We always aim to dispatch orders as quickly as possible, so we’re pleased your order arrived sooner than expected.

It’s wonderful to hear that you’re enjoying the fragrances and their long-lasting scent. With over 200 fragrances available, there’s certainly plenty more to discover!

Thank you for supporting our small business. We look forward to welcoming you back for your next order soon.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you for your lovely review.

We’re delighted to hear that your order arrived quickly and that you’re enjoying the long-lasting fragrance. Tonka is a fantastic choice and has become one of our customers’ favourites thanks to its rich, warm and luxurious scent.

Thank you for supporting our small business. We hope you continue to enjoy your fragrances and look forward to welcoming you back again soon.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you for your wonderful review.

We’re delighted to hear that you had a great experience from placing your order right through to enjoying the product. Creating long-lasting fragrances that our customers love is exactly what we strive for, so it’s fantastic to receive feedback like this.

Thank you for supporting our small business, and we look forward to welcoming you back again soon.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you for the fantastic review and perfect 10/10 score!

We’re delighted to hear that you loved the fragrances and that your order arrived quickly. We work hard to offer both high-quality home fragrances and fast dispatch, so it’s wonderful to know we delivered on both.

Thank you for supporting our small business. We hope you enjoy your scents and look forward to welcoming you back again soon.

Hampshire Candles

Hampshire Candles からの回答

2026年6月7日

Thank you so much for your wonderful review.

We’re delighted to hear that you were pleased with our fast delivery, wide fragrance range and, most importantly, the quality of our wax melts. We put a great deal of care into creating long-lasting fragrances using premium ingredients, so it’s fantastic to hear that this stands out compared to other products you’ve tried.

Your kind words and decision to continue ordering with us mean a great deal to our small business. We look forward to helping you discover many more favourite fragrances in the future.

Hampshire Candles

Hampshire Candles からの回答

2026年4月13日

Thank you for your feedback — we’re really sorry to hear your first order didn’t meet expectations.

Our wax melts are designed to be strongly scented, so we completely understand your disappointment. Scent performance can sometimes vary depending on factors like the type of burner used, room size, airflow, and how long the wax has been warming.

We have thousands of happy customers who get a strong, long-lasting scent from our melts, so we’d really like to help you achieve the same results. Please feel free to get in touch with us directly and we’ll be happy to offer some advice and guidance to help you get the best performance from your wax melts.