The Handy Squad レビュー 301

Although the initial booking had to be moved from Friday to Monday as their plumber had been held up at another job that day, the work was rearrange for the Monday. Jack was very helpful and got the work done quickly and efficiently, and even gave me some advice on some other plumbing work I was looking to have done in the future. Would very much recommend, and the company are very communicative via email which was helpful.

Bushek was very professional and respectful. He completed a job filling holes under kitchen units in an awkward and confined space with no complaints and a can-do attitude. We cannot recommend him highly enough.

Great service, very reliable. Had a few odd jobs that needed sorted around the house. Jay was really helpful and got them all done in the space of a couple of hours. Very professional. Would recommend

Booked a visit for a quote. Email said they'd come between 13:00 and 15:00. That morning I got a text from the guy who was planning to come round confirming he would come between 15:00 and 16:30. I pointed out the time difference and asked which it would be as I'd moved meetings around to make it possible. He said he'd get back to me. But he didnt. Then I heard nothing until 16:24 when he said he might still make it today if I was still free. Not good enough. Half a day made available and confused communications. He said "the office were supposed to have got in touch". Well they hadnt been. They offered to reschedule but i thought the above mix up was not a good sign if I was hoping to book them for actual works so I moved on.

Called these guys to help sort a flooring issue I had Alfie was great at understanding my needs through the phone — had luis one of their tradesman come and take a look and sort out what was needed and he retuned at a later date to complete the job. Very happy

Last minute decoration repairs were needed in one of our HMOs, the team on site were brilliant professional, respectful, and very mindful of the setting they were working in. Huge thanks to Alfie for coordinating everything, staying in regular contact, and keeping us fully updated throughout.

I would like to thank handy squad for coming to do some work at my flat at last min call . Alfie who I spoke to on the phone sort everything out . Thank you

The worst experience ever! I kept giving them chances to make things right, but no one seems to care at all, including Jay, who I’d been emailing with. We’ve needed to replace our blinds since August, and now it’s December.

They sent someone to measure the window, and then nothing. We’ve waited months for the blinds samples, and I’ve been chasing them repeatedly by phone and email. It’s been a complete waste of time - only empty promises and zero action.

At this point, I’ll find another company to fix the issue. AVOID AT ALL COSTS.

Completely avoid! They came to replace bathroom sink and irrevocably damaged the worktop during job. Replaced that worktop with one that doesn’t match rest of bathroom. During that replacement caused a significant leak in a bedroom - have now had to have that carpet replaced.

They are still yet to come and rectify non-matching bathroom worktop. Have caused damage to my home every time they have come. Says complaint is ‘with management’ but no action taken.

Vasile gets 100%. He turned up right on time and easily took my old TV off the wall bracket, put the hangers on the new TV and got it in place. He plugged in all the right cables. And, moreover, he was a pleasure to have around, laughed at my jokes and even praised the coffee. I'd ask for him again any time.

So the guy turned up without a part to drill through wood??? And then went to get the part and CHARGED me for the half hour he was away. Personally I don't believe he didn't have the part, I had previously questioned the estimate as it was higher than other estimates I'd had, but I went with them anyway and it ended up being almost £200 higher than the other estimates I'd gotten BECAUSE he charged me for the half hour he wasn't even here.

I had a mixture of jobs that needed doing, including changing plug sockets and putting up blinds. Andre was great, really helpful and friendly - I'm very pleased with all the work, and the whole process was very easy from booking to the finished job.

Vasile did a fantastic job fixing my tiles around the bath. It’s brilliant because I didn’t have to replace the bath. ✨

No interface between the tradesperson, the company and the client.
Booked a wardrobe installation in existing alcove space. Trader ('J') arrived unannounced at 8 a.m. one Saturday morning. Took two visits to do a rush job because of the ridiculous travelling distances involved with a further visit promised in the New Year to deal with a snagging issue.
The Handy Squad then sent a different operative ('L') to deal with it but, incredibly, 'L' ignored the snagging problem and began criticising the previous tradesman's work, pointing out all the faults! Having paid up the first time around (not cheap),
we were then sent a hefty estimate to correct all the faults made by the original installer! The snagging fault was acknowledged but never remedied despite endless reassurances of a 'remedial visit'.
Staff rotas mean emails often ignored and you are essentially on your own in the Wild West.

Avoid at all costs - they did half the work, left the job then doubled original estimate costs.

Initially enquired via their web form to get three tasks done and submitted plenty of pictures to support. A simple resealing of the bath, fitting a new shower screen and boxing in and tiling of a small space behind the toilet. Received a quote of 4 hours for £400 (Inc. vat) for the works which I thought was fair. Their guy comes and instantly says he doesn’t have enough time to do all jobs. Does a great job fitting the shower and resealing the bath then leaves.

I then have to chase to understand next steps after waiting two days and hearing nothing. I get a bill of £300 labour alone for these two tasks completed (£375 all in) and then I receive another £400+ all in estimate to do the remaining boxing in.

From an initial quote of £400 they did half the work and moved the price to £775. I understand things may extend for an hour or so, so the actual price may be a little higher, but I certainly won’t be using this company again - what a terrible terrible way to treat customers and ruin your local reputation.

Ironic part is the handyman Luis was Great and professional, but organisationally what a shambles

Very professional, lisening to your requests and finding the best way to get the result.
Alex the carpenter did a brilliant job in my kitchen.
I am very pleased with the result.
Iryna

We had Luis come and fit a new kitchen sink, taps and raise the dropped worktop at our work place. He was friendly, smiley, professional and explained everything to me throughout the process. He cleared up very well afterwards and did a really great job, especially given that the kitchen had been fitted by a cowboy originally! If we were to use The Handy Squad again, I would insist that we had Luis again!

I needed help with a Bosch fridge installation, which should have been a short, easy and inexpensive job. I was charged £180 in total, and was not told about parking or congestion charges beforehand. The handyman who attended did not seem to know what he was doing even when I supplied the manual and materials. He seemed rushed and flustered, and as a result damaged the floor and inside of the cupboard the fridge was meant to go in. He did not seem to do the installation properly - parts were missing and the cupboard could not close without slamming which indicated he did not install correctly.

Finally, when booking the job, I tried initially to sort everything out at one go over the phone, but when I called, was told to email instead. Then, I was told I would have to call to make payment after emailing back and forth. It wasn't the easiest or friendliest process.

Overall, for the price and quality of the job done, I definitely feel cheated. I should have just booked the John Lewis installation which I thought was steep at £110, but at least they would have installed it properly without damaging my floor and cupboards.

Paul and Andrea were excellent - professional and super helpful

They came very promptly to do a job. The craftsman was very polite and diligent and did the requested job very well. We were very pleased with his work.