HappyAngler.com レビュー 10

HappyAngler.com からの回答

2025年8月26日 に更新

Dear Maksim,

We are truly sorry to hear about your disappointing experience. Please allow us to clarify the situation.

Your order was shipped promptly from our warehouse in Finland. Unfortunately, the delay was caused by an unexpected and prolonged hold by the Finnish Customs due to re-export regulations (Due to ARTICLE 12g OF COUNCIL REGULATION 833/2014 “ NO RE-EXPORT TO RUSSIA" CLAUSE”) . We provided all necessary documentation, and after considerable effort, the parcel was finally released.

We understand your frustration, and we have reached out to you directly via email to provide updates and discuss how you would prefer us to proceed—either with a refund or re-delivery. We are also working with the Finnish postal service to resolve the issue of the expired tracking number and will provide a new one if needed.

We sincerely apologize for the inconvenience this has caused and want to assure you that we are doing everything we can to resolve the matter in the best possible way. Please rest assured that we take every case seriously and always aim for the best possible outcome for our customers.

Kind regards,
Happy Angler Customer Support

HappyAngler.com からの回答

2025年5月21日

Hi there,

We're truly sorry to hear about your disappointing experience – this is not the kind of service we aim to provide.

Unfortunately, it looks like your original package was lost during transport with our logistics partner. We completely understand how frustrating this must be. As soon as we became aware of the issue, we arranged for a new shipment from our warehouse, which is now on its way to you.

We truly appreciate your patience, and if you have any further questions, our customer service team is here to help.

Knæk og bræk! 🎣

Warm regards,
The Happy Angler Team

HappyAngler.com からの回答

2023年11月15日

Hello,

We sincerely apologize for the inconvenience you've encountered regarding your order. We understand the frustration caused by the delay in refund process.

Upon reviewing your case, we would like to assure you that the full refund has already been processed. However, we acknowledge the extended waiting period and any lapses in communication, and we deeply regret any inconvenience caused.

We truly value your feedback, and we're actively working on improving our processes to ensure such delays are minimized in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out.

HappyAngler.com からの回答

2023年10月23日

Hello Keith! Thank you for your feedback, it`s our passion to make our customers "happy anglers" :) We`ll check our shipping details and try to make those more clear, thank you for pointing that out :)

HappyAngler.com からの回答

2023年10月24日

Thank you Sergejs for your positive feedback! We're delighted to hear that our shipping speed, product details, and sales offers met your expectations. We strive to provide our customers in Latvia and beyond with the best service possible. We look forward to serving you again soon!

HappyAngler.com からの回答

2023年10月24日

Thank you for taking the time to share your experience with us. We're pleased to hear that our delivery and pricing met your expectations. We understand that sometimes items may not fit as anticipated, and we always aim to be as flexible as possible with our return policy for the convenience of our customers. Your satisfaction is our priority, and we're glad we could assist you. We appreciate your feedback on our service and communication, and look forward to serving you again in the future.

HappyAngler.com からの回答

2023年10月24日

Dear Tom,

Wow, thanks for the awesome feedback! It warms our hearts to know you noticed our team's dedication. Even when we're a bit stumped, we're always on the hunt for solutions! We're here to help and make things right for you. A big thanks from all of us for your shoutout. 😊