HardSoft - Devices for Teams レビュー 1,558

Very Smooth Coms and Quick Replies

Michelle Airley helped me on my case to get a laptop checked and then returned quickly.

We have dealt with Hardsoft for MANY years and have always enjoyed excellent and friendly service. On this occasion, Michelle excelled in helping to get my laptop up and running again after the screen failed.

Shenequa provided a prompt resolution and dealt with my concerns adequately.

This is honestly the most efficient company I have ever delt with . They offer good deals too and nothing is too much trouble, they offer solutions effectively and efficiently. Would highly recommend.

Great - quick service, and received all devices within days, when we anticipated a couple of weeks! Very happy with the service

Michelle at Hardsoft was absolutely fantastic. She was clear and communicative, every step of our repair was dealt with, no surprises. Customer service as it should be. Excellent.

Service was fast, provided collection and delivery of the device to repair and any questions I had were answered swiftly by Michelle Airley.

Hardsoft - consistently good service!

I have been with Hardsoft now for nearly 8 years, and lease all of my IT hardware and some software from them. The leasing from Hardsoft represents great value to my business financially, and they have a wide range of wrap-around services for larger companies that take the hassle and cost out of IT provisioning. My needs are simple, but I couldn't be happier with the service I receive. The staff are very helpful and provide great advice. They can source and customise almost any item to your needs. I would highly recommend Hardsoft to any business looking to achieve better outcomes and reduce cost of ownership.

Whilst pricing seems reasonable, customer service was pretty poor and confusing. When requesting invoices, was often palmed off to a finance company rather than just getting the required paperwork from Hardsoft, after all, that's the company I dealt with from the start.

My biggest issue was yet to come. BEWARE OF THEIR TERMS!!!!

In total my business leased around 5 laptops. After we had made the relevant payments for the first one, we received an email informing us that the device was fully paid off and we did not need to do anything. Great.

For the subsequent devices, however, despite this precedent being set, later down the line, I found out the terms had changed without explanation. Despite receiving emails informing me that the devices were paid off, because I did not reply, the lease payments continued. I asked exactly why this was, given the business now owned the devices, and was just told by the MD Philip Morgan in a letter, that it was in the terms. Rather than refering me to the terms in full, he just cut out an exert with the relevant clause, presumably because it was buried deep, on purpose. I have tried to get a refund on the circa £2,000 of payments that were taken, and Philip's response was just to be surprised that I had not noticed the payments and question why I had not brought the matter up sooner. I have asked numerous times exactly what service was being provided for the continued lease payments, and each time it has been ignored.

This company seem happy with old school daylight robbery. They have no morals.

FURTHER TO YOUR REPLY BELOW:

You can refute all you like. I am not the only person to have complained about this policy of yours. As you have stated, the terms were different for subsequent devices. This was not communicated to me during any telephone conversations at the time, and neither was I called towards the lease coming to an end, asking what I wanted to do. Email is not always the preferred communication of your customers, especially when the original purchase was done over the phone. You are just using this as an excuse to try and justify your outrageous terms.

There is absolutely no justification for continuing to take payments for a device that is fully paid for, whether in your terms or not. It simply should not be a thing! It is immoral and just shows that the business has no respect for its customers. No one has even answered my question as to what I was actually paying for, despite asking multiple times. Proof that it is wrong and can't be justified. It is my understanding that this could also be in breach of the consumer duty act, which many small businesses can fall under. I will be seeking advice on this matter and suggest others do too.

Smooth process and Michelle was great!

Michelle and Kat helped with order of replacement laptop swiftly.

Danielle at Hardsoft always responds promptly and is effective at sorting out any issue we have, such as with couriers that don't follow instructions.

Michelle from HardSoft was great at keeping me informed with regular updates as the collection of my laptop was impacted by heavy snow. The co-ordination of collection, loan laptop and delivery of fixed laptop was very smooth. 5/5 experience.

Michelle was excellent. Kept me updated regularly all the way through my Mac being with team at Hardsoft. She helped me out with options once my mac was beyond repair and went above and beyond to help.

The service was quick and efficient and hand over of devices was seemless and easy. Would fully recommend.

Quick efficient and straightforward. Special thanks to Danielle, consistent support over the last few years

Danielle Parker was great & solved our issue super quick!!

Thanks Danielle!!

Super efficient and easy process. Couriers were on time and communication throughout was fab, Thank you !

Efficient and straightforward experience!

Great service from Michelle, as usual!