Shan was really helpful from start to finish, I threw a lot of questions Shan's way as it was my first time using some of the services. Really quick professional support that made the whole experience... ãã£ãšèŠã
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I have consistently found Michelleâs support from Customer Service to be attentive, prompt and, most of all, fuss-free. She is quick to respond, proactive and great with comms. Her support has been bo... ãã£ãšèŠã
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Megan was so helpful, kept us informed and updated at every stage of the process and felt in safe hands :)
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I recently rented another MacBook from HardSoft and, once again, the experience was excellent. Their products are top quality and the company is extremely reliable. What really stands out is how quick... ãã£ãšèŠã
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HardSoft - Devices for Teams ã«ã€ããŠ
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With over 35 Years of experience, we are specialists in IT leasing. we are a One-Stop solution that offers expert advice on technology and financing.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our âbankingâ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. Weâre not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
We are Apple Authorised Resellers, Microsoft Silver Partners, Lenovo Trusted, HP Trusted and many more.
It's not just Macs we do, We also do 5G devices, iPhones, Microsoft Surface with 365 Solutions, Custom PCs and So Much More. Have a device you cant find? We will source it without a problem.
HardSoft Leasing Limited is our âbankingâ arm that provides bespoke financing for HardSoft Computers or Devices for Teams. Weâre not just a leasing company, nor are we just a supplier, we are a fully integrated solution.
Change, Continue or Cancel your Lease when you Flexi-Lease with HardSoft.
Its difficult to predict where your business is going. So you can Add, Switch, Return devices as your business needs change
We can provide your business with Support packages, Opex Friendly solutions, and can pre-deploy, configure and roll out devices to all team sizes. Whether you have 10, 100, or 10,000 members, Devices for Teams by HardSoft will be with you every step of the way.
Looking to only rent a device? We have you covered with our Pure Rental solution! or are you looking to help the environment a little more? why not Lease a pre-loved device?
If you are a Startup, Fintech or SME we can help you Scaleup with Devices, Support and Expert Guidance all the way.
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The Old Barn, CM21 9AE, Sawbridgeworth, è±åœ
- 020 7111 1643
- info@hardsoft.co.uk
- www.hardsoftcomputers.co.uk
4.9
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Awesome work by the team and amazingâŠ
Awesome work by the team and amazing communication!
We had a broken laptop and the team did everything possible to ensure that it was taken to repair, fixed and then delivered back.
Thanks again for the amazing work.
2025幎8æ7æ¥
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HardSoft - Devices for Teams ããã®åç
Hi Hugo,
Thank you so much for your kind words! Weâre delighted to hear you had a positive experience with our team. Making sure our customers are supported quickly and effectively is always our top priority, so itâs great to know we could get your laptop repaired and back to you without any hassle.
We truly appreciate your feedback and look forward to assisting you again in the future.
Best regards,
The HardSoft Team
Michelle has been fantastic!
Michelle has been fantastic. I had a few problems with a device and she was quick to get me a replacement. Very helpful, understanding and supportive, thank you so much Michelle!
2025幎8æ4æ¥
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HardSoft - Devices for Teams ããã®åç
Hi Rachel,
Thank you for your kind words! Weâre so pleased to hear that Michelle was able to assist you quickly and make the process as smooth as possible. Weâll be sure to pass along your appreciation to her, sheâll be delighted to know she made a difference.
Best regards,
The HardSoft Team
Michelle is always very helpful
Michelle is always very helpful, thank you :)
2025幎8æ7æ¥
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HardSoft - Devices for Teams ããã®åç
Hi Kirstie,
Thank you for taking the time to share your kind feedback. Weâre happy to hear that Michelle has been able to assist you, we pride ourselves on delivering friendly, reliable support whenever our customers need it. Weâll be sure to pass along your appreciation to her, sheâll be delighted to know she made a difference.
Kind regards,
The HardSoft Team
Good communication throughout myâŠ
Good communication throughout my phone's repair and quick service.
2025幎8æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HardSoft - Devices for Teams ããã®åç
Hi Reece,
Thank you for taking the time to share your experience. Weâre so pleased to know you felt well informed throughout your phone repair and that we could get it sorted quickly for you. We aim to make every process as smooth and stress-free as possible, and itâs great to hear weâve achieved that for you. If you ever need us again, weâll be more than happy to help.
Best regards,
The HardSoft Team
Helpful & friendly service
Michelle is always super helpful and responsive, even when dealing with long-term tech issues.
2025幎7æ31æ¥
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HardSoft - Devices for Teams ããã®åç
Michelle is always super helpful and responsive, even when dealing with long-term tech issues. Her support really makes a difference!
Faulty laptop fixed and returnedâŠ
Faulty laptop fixed and returned quickly and efficiently.
2025幎7æ23æ¥
èªçºçãªã¬ãã¥ãŒ
HardSoft - Devices for Teams ããã®åç
Thank you for the prompt and efficient service. The faulty laptop was fixed and returned quickly â much appreciated!
Hardsoft repaired our devices
Hardsoft repaired our devices. Arranging collection and delivery to our head office. Kept us informed of progress and ensuring we were happy.
2025幎7æ18æ¥
èªçºçãªã¬ãã¥ãŒ
HardSoft - Devices for Teams ããã®åç
Thanks so much for your feedback! We're glad everything went smoothly with the repair and that you felt informed throughout. Itâs great to hear the process met your expectations â weâre always happy to help!
Danielle and Ben were great
Danielle and Ben were great, very helpful and friendly.
2025幎7æ1æ¥
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HardSoft - Devices for Teams ããã®åç
Really appreciate you taking the time to leave a review. Danielle and Ben will be thrilled to hear your kind words â we're lucky to have them! Glad they made the experience a positive one for you.
â All the best, the HardSoft Team
Great service
Great service received again from Hardsoft for the repair of a laptop, particularly the regular updates of progress from Michelle.
Many thanks.
2025幎7æ15æ¥
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HardSoft - Devices for Teams ããã®åç
Thank you for your continued trust in us! We're delighted that Michelle kept you updated and the repair was handled to your satisfaction. Donât hesitate to reach out if we can help again.
First class service
My experience with your repair service was excellent. The communication, responsiveness, and organisation I received from your team were absolutely first class. It has truly restored my faith in UK customer service. Thank you to Michelle, and the entire HardSoft team
2025幎7æ12æ¥
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HardSoft - Devices for Teams ããã®åç
This is such wonderful feedback â thank you! We're thrilled to hear the communication and responsiveness stood out to you. Michelle and the rest of the team truly appreciate your kind words.
HardSoft - Devices for Teams ããã®åç
Thank you so much for your kind recommendation! Itâs great to know you were pleased with the service. If there's ever anything else we can support you with, we're just a call or click away.
Very professional
Not the usual situation with faulty equipment, but dealt with really well.
2025幎7æ9æ¥
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HardSoft - Devices for Teams ããã®åç
Thanks for the great review! Even when situations are a bit out of the ordinary, we aim to handle them with care and professionalism â weâre really pleased to hear that came through in your experience.
Great Service âŠ
Michelle was incredibly efficient and the communication was excellent
2025幎7æ1æ¥
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HardSoft - Devices for Teams ããã®åç
Donna, will pass this great feedback onto Michelle directly.I am sure that will make her morning!
Amazing service.
2025幎7æ7æ¥
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HardSoft - Devices for Teams ããã®åç
We are thrilled to hear that you found our service to be amazing.Thanks for taking the time to leave a review
I was so impressed by the speed of thisâŠ
I was so impressed by the speed of this service and the brilliant communication throughout. My laptop was sorted so fast. thank you!
2025幎7æ4æ¥
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HardSoft - Devices for Teams ããã®åç
Sophie, I am so pleased we "impressed". I appreciate you taking the effort to make a review of our services.
Excellent team and excellent customerâŠ
Excellent team and excellent customer support, lovely staff! â€ïž
2025幎7æ1æ¥
HardSoft - Devices for Teams ããã®åç
Hi Iulian,
We truly appreciate your kind words! It means a lot to hear such positive feedback â weâll be sure to pass this on to the team. Always a pleasure to support you.
HardSoft - Devices for Teams ããã®åç
Hi there,
Thanks for the great feedback! We're glad we could get things sorted quickly and with clear communication. Donât hesitate to reach out again if you need us!
Great company got our second laptop.
2025幎6æ30æ¥
HardSoft - Devices for Teams ããã®åç
Thanks so much for the great feedback!
Weâre thrilled to hear youâve come back for your second laptop â it means a lot to us. If thereâs anything you need with setup or support, weâre always here to help.
Enjoy your device!
Quick Repairs & Clear Comms.
Danielle has been fantastic with the recent repairs we have needed to book. Clear communication throughout.
2025幎6æ27æ¥
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HardSoft - Devices for Teams ããã®åç
Hi Billy,
Thank you so much for your kind words!
We're really pleased to hear that Danielle has been able to support you so well with your recent repairs. Clear communication and great service are exactly what we aim for, so it's fantastic to hear that reflected in your experience.
If there's anything else you need, please donât hesitate to reach out!
Be very careful of their finance set ups
We were with Hardsoft for 6 years on and off, but something you must be very careful of if you take out their Lease or any finance, is they don't stop after the 11 months agreement is up, they wrongly carry on taking money from you, until you notice it still coming out of your account. We couldn't believe it as they were always so great and we highly recommended them to loads of our clients. They should send out a letter to say you have completed your term. They use Grenke who we have actually used without any issue several times. They said they had sent email reminders - which not one of those emails I have receipt of, so they could have been going into trash for years. We are totally gutted, and now having to go through small claims court. We are a small business and really trusted them as a family run business we never had this issue with past financial arrangements with hardsoft. So be very careful. Just to add / they mentioned the portal has only been a recent thing and we have never been given anything to allow us access to a portal. This is from 2022! Where they carried on taking money each month. No record of the emails apart from their messages. No guidance apart from a curt email stating itâs our fault for not cancelling the over payments ! We have your money now so sorry about that ! No refund !
2025幎6æ26æ¥
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HardSoft - Devices for Teams ããã®åç
Thanks for the feedback.
We have sent three emails to you regarding this, offering you the option to cancel the agreement.
Our records show that these emails were received and opened. Furthermore, our regular communications encourage customers to log into our Customer Portal, where agreements can be managed directly.
You have reached out to our team directly in the last few days who have provided additional guidance.
Instances like this are exceedingly rare due to our proactive approach in supporting customers to manage their agreements.
We apologise that this has not been possible in your case. The normal fee to retain ownership of the device has been waivered by the Team.
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