Harlow Bros ロゎ
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Harlow Bros レビュヌ 

271
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TrustScore 5段階評䟡の4

4.1

材朚店
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5぀星のうち1の評䟡

Spent a fortune on a stable block, within 10 years the wood slats have separated. Harlow have not taken any responsibility or offered a resolution. Would not recommend and will not be using for our n... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I love this place - it's like stepping back into a past when shops were staffed by people who genuinely care about their products and they want customers to have a good experience. I've been in a few... もっず芋る

5぀星のうち5の評䟡

The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that ite... もっず芋る

5぀星のうち5の評䟡

Decided to create raised borders with stones inside to hide unsightly lawn / gravel edging. Looked online at several suppliers eventually checking Harlows. Found decent 3.6m lengths of 9x2in eq... もっず芋る

䌁業情報

  1. 材朚店

圓該䌁業による蚘述

The Harlow Timber Group merchant timber to both the trade and retails sectors via our network of branches and our online shop. We are also bespoke manufacturers of timber products and buildings. We have a comprehensive engineered timber capability providing roof trusses and engineered joists to a variety of business sectors and private individuals.

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4.1

ほが満足

TrustScore 5段階評䟡の4

271件のレビュヌ

5぀星
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1぀星

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ネガティブなレビュヌの 80に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(271)

過去12か月のレビュヌ数: 32件

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5぀星のうち5の評䟡

Quality service and product

The items we needed for loft insulation were available at Harlow Brothers timber merchants at a good price. We ordered the items we needed online and pretty quickly we received a confirmation that items were ready for collection. We were assisted with loading and was on our way pretty quickly. The floor boarding kits,screws,and support legs required have all been fitted and it looks amazing. Boards slotted together perfectly, the special screws grip tightly and the legs show no sign of movement feeling very safe and sturdy. Very happy with the service and product we received.

2025幎10月18日
5぀星のうち3の評䟡

Wrong product delivered.

Wrong product delivered.
Correct product deleivered in three days.

2025幎8月19日
Harlow Bros ロゎ

Harlow Bros からの回答

Good Afternoon,

How are you?
Firstly thank you for ordering from Harlow Timber, it's appreciated by the whole team.
We are sorry that the carrier delivered the wrong package to you, but we were pleased to see that our swift response to this issue delivered the right product to you within 72 hours, and we very much hope that our commitment to ensuring you could complete your project on time will mean that when you need timber or associated materials in the future you will choose Harlow Timber for your requirement.

Thank you and best wishes

Simon
Harlow Timber Group

5぀星のうち1の評䟡

Shocking service

Had to give one star to proceed
Absolutely awful customer service and delivery not worth the £25 deliver fee or the paper it’s written on. Give them a wide birth. There are way better companies out there won’t be using them again

2025幎8月11日
自発的なレビュヌ
Harlow Bros ロゎ

Harlow Bros からの回答

Good Afternoon,

How are you?
Firstly thank you for chosing Harlow for your materials, and for taking the time to leave a review.
We were unaware of any issues, & as your review is organic and not connected to a specific order, and we can find no record of your transaction.
Would you be able to email more information to us please: info@harlowbros.co.uk and our customer service team will be more than happy to discuss your experience and feedback with you.

Thanks for ordering from Harlow Timber.
It's appreciated by the whole team.
Would you be able to email us further details

5぀星のうち1の評䟡

Agreed delivery date not worth doing

Entered a delivery date, confirmed, goods arrived at the local depot the day before and then not delivered for 3 days meaning I lost a weekend of the job. Poor response to the complaint, basically tough! Not even a refund of the delivery cost. Will not be using Harlows again which is unfortunate as they are my closest hardware store.

2025幎7月19日

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