Absolutely worthless company. DO NOT do business with them if you are a wholesaler or work with dropship. Hawthorn can not fulfill any delivery either in the UK or outside UK. They will charge you but... ãã£ãšèŠã
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The people next door have been away 2 weeks and apparently are unlikely to return so I have no idea how long that house will be empty. I have sent Hawthorn Health so many emails about this, they... ãã£ãšèŠã
I ordered 6 x packets of Kallo Caramel rice cakes and actually received 6 x Belgian Chocolate rice cakes. I emailed to ask ref changing the item was informed that they would only consider an exchange... ãã£ãšèŠã
Hawthorn Health themselves have been absolutely fine, responded to emails, etc, as you would expect. I ordered some multi-vitamins some time ago, and am still waiting for them. The courier company... ãã£ãšèŠã
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Established in the heart of the country side in 1989 Hawthorn Health was a thriving local icon for high quality nutritional supplements. We've since evolved into the UKâs number one online retail super store for health and nutritional foods as well as supplements, selling thousands of high quality branded products at realistic prices. We still hold onto our rural values and offer each customer a personal touch fused with prompt and efficient delivery of their orders.
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excellent service.
Easy website to buy from & very prompt
Easy website to buy from & very prompt. Competitive prices.
Good value for money however myâŠ
Good value for money however my favourite organic section hasn't been working recently not showing anything I was looking for. Could only find the produce I usually buy by its name which is pretty annoying. It's been working great in the past so I'm hoping this can be rectified soon. Otherwise thank you for your great service and great quality produce.
No problems
Never had a problem with them in about two years of ordering.
Room for improvement
Speed of delivery is good, as is quality of product, however I was not satisfied with the excessive amount of packaging which, in my opinion, was not necessary.
Excellent product
Excellent product, fantastic service, competitive prices
Many issues!
Many issues! First part of order was poorly packaged and my items were all covered in a sticky mess. Second part of order never arrived and i never got a response from them after contacting them a few times. When I finally got through on the phone 2 weeks later I was told the second part of my order was damaged and therefore not delivered but why was I not told this at the time? I wonder if the rest of my items would have arrived if I hadn't got through to anyone on the phone to re-place the rest of my order
Brilliant service ordered on a Sunday &âŠ
Brilliant service ordered on a Sunday & was with me on the Tuesday
I ordered on the Thursday evening andâŠ
I ordered on the Thursday evening and parcel arrived first thing on the Saturday morning . Fast service.
Worst company ever
Worst company ever! They sent me the wrong item I contacted them no response! Donât expect to get what you order from the company! Bad bad bad company
Item arrived with broken seal- refund issued
Ordered a jar of Japanese plums (umeboshi) in mid December and didnât receive them until 1/31. When they arrived the vacuum seal button on the top was popped- indicating that the jar was not sealed. I think this is unsanitary and Iâm disappointed my purchase isnât suitable for eating.
ADDENDUM: Iâm updating because Hawthorn issued a refund and it was very easy to deal with their customer service. Still recommend to keep in mind that shipping to the US took a long time.
Great Service
Fast and efficient, product well wrapped, very happy with this company
Excellent service
Excellent service, fast delivery. Great prices and very good choices.
Very good
Good price, fast delivery . Colmanâs mint sauce. Thank you very much
Usually fast and reliable.
Service usually fast and reliable. However one order (out of about a dozen included two of the wrong items, and sometimes there is a large amount of non-recyclable fillers used in the packaging. Crumpled paper would be more eco-friendly.
Great products at a good price andâŠ
Great products at a good price and delivery is surprisingly fast.
Great service: keep it up !
Product arrived promptly, was well packaged, and up to usual high standard. Thank you.
Great value products and a good service that needs a couple of tweaks
An excellent company offering what seems to be a wide range of products at very competitive prices. I started using HH when my local Sainsbury's stopped stocking Lizi's Granola, which I eat for its low glycaemic load rating - I have reactive hypoglycaemia, so benefit from foods that release their sugar slowly. I have given four stars instead of five for two reasons: firstly, there is no means to look through your order history and simply re-order what you had last time, which is what I usually want to do. Secondly, when you try and right click on a product on the order history to open it in a new tab, you get a copyright warning but no new tab. Two ways in which HH makes it unnecessarily harder to re-order. Other than that, next day service is always reliable and this time I am glad they have cut down on the very wasteful and unnecessary packaging used in previous orders.
It has been two weeks and I stillâŠ
It has been two weeks and I still havenât received my products yet. Also with no follow up at all!

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