We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confi... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hays Travel are very helpful friendly and knowledgeable-I gave up doing much self booking on the internet its so much easier to use them and they often have more choice and direct experience of hotels... もっと見る
Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked e... もっと見る
企業が回答しました
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke. From the moment we arrived, their knowledge and advice were fantas... もっと見る
企業が回答しました
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
1 New Street, CM7 1ER, Braintree, 英国
- 01376777978
4.9
優良
284件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hays Travel Braintree
Hays Travel are very helpful friendly and knowledgeable-I gave up doing much self booking on the internet its so much easier to use them and they often have more choice and direct experience of hotels etc. Daisy has been helping us recently and is very patient!
2026年7月8日
Daisy was very polite and helpful
2026年7月14日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
We had a great experience
We had a great experience, the team couldn't have done more to help us find our holiday and we are very happy with their service. They even stayed well beyond the closing time to get the booking confirmed due to an initial website glitch that was beyond their control. Thank you so so much Hays travel of Braintree. I'd happily recommend this company to anyone
2026年7月11日
Hays Travel - Braintree からの回答
Hi,
Thank you for your lovely comments. We were so happy to make sure we found you the best holiday regardless of the time!
I called to book a holiday i was having…
I called to book a holiday i was having trouble booking online, a young lady called Brook helped me and got it all booked for me, she was very helpful and I'm impressed with her service
2026年7月10日
Hays Travel - Braintree からの回答
Thank you for your kind feedback. We really appreciate your comments. We are always happy to help and support wherever we can, so it's great to know that this has been noticed. Thank you for taking the time to share your experience.
kind regards
Brooke was fantastic
Brooke was fantastic. She answered all questions quickly. Her communication was exceptional. She did all the research, compared hotels, and gave me the option of two. She organised and booked everything for us.
Thank you, Brooke.
Mary
2026年6月25日
Hays Travel - Braintree からの回答
Mary Collins,
Thank you for your wonderful review! It was lovely to get your holiday booked for you and I am so pleased to hear that your experience was exceptional.
Kind Regards
Brooke
Very helpful staff very knowledgeable…
Very helpful staff very knowledgeable and very pleseant all round
2026年6月24日
Agent took her time with us especially…
Agent took her time with us especially when we decided to changed our destination. Very informative and very happy to help us.
2026年6月17日
Hays Travel - Braintree からの回答
Dear Mrs Strudwick,
Thank you so much for your lovely review.
We’re delighted to hear that you had a positive experience in branch and that the team were able to support you, especially when you decided to change your destination. We always aim to be as helpful and informative as possible, so it’s great to know this came across.
We hope you have a fantastic holiday and look forward to welcoming you back again soon!
Kind regards,
Lisa
Exceptional Service from Lisa & Brooke
We visited Hays Travel yesterday to book our holiday to Malta for next May and had such a wonderful experience with Lisa & Brooke.
From the moment we arrived, their knowledge and advice were fantastic. They took the time to talk through different options with us, answer all of our questions and nothing ever felt like too much trouble. We never felt rushed or pressured into making a decision, which made the whole experience really enjoyable and stress-free.
Thanks to their help, we’ve now booked our holiday and genuinely can’t wait! We were so impressed that we’ve also asked them to look into a Christmas Market river cruise for us as well.
Thank you both for making the whole process so easy and exciting, we’ll definitely be back for future trips !
2026年6月21日
Hays Travel - Braintree からの回答
Thank you so much for your lovely review, Helen!
We’re delighted to hear you had such a positive experience with Lisa and Brooke, and that they helped make booking your Malta holiday enjoyable and stress-free.
We’re excited for your trip and look forward to helping with your Christmas Market river cruise too!
Thank you again for your kind words—we look forward to helping you with many more trips in the future.
Kind regards,
Hays Travel Braintree ✈️
Lisa was very patient and continued the…
Lisa was very patient and continued the great hays braintree experience
2026年6月16日
Hays Travel - Braintree からの回答
Michael Beadell,
We are so pleased to hear about your positive experience. Thank you for your kind words.
Kind Regards
Hays Travel
Daisy was extremely helpful and very…
Daisy was extremely helpful and very knowledgeable. We feel very at ease when booking a holiday with her.
2026年6月12日
Hays Travel - Braintree からの回答
Hi Mary,
Thank you so much for this lovely review, it is always my pleasure helping you out!
Daisy x
A Wonder and delightful bunch of staff
A Wonder and delightful bunch of staff, i popped into to query about a holiday. They gave as much information as possible and the ones they couldn't answer they got back to me efficiently.
Their professional and friendly approach gave me the confidence to book my holiday with them as i felt i would be in good hands with this lovely local team. Thank you
2026年5月29日
We used Hays Travel for our trip
We used Hays Travel for our river cruise booking, because we were so impressed with the service that we received last year. Sadly, we can’t say the same about our experience this year. While Daisy was extremely knowledgeable and helpful, we can’t say the same about Molly, who kept asking Daisy how to use the system. Then in May we received a text message telling us that our final payment was overdue! Although I agree that we should have read the invoice properly, we weren’t expecting the final payment due date until 6-8 weeks before we travelled, which was the case last year. When I rang and spoke to Daisy, she told us that that is the case if you arrange for a direct debit at the time of booking. She kindly arranged for an extension of the payment till 9th June, 2026. But as we hadn’t budgeted to make this payment so early, it has put us under duress and we considered cancelling the trip altogether.
2026年4月21日
Hays Travel - Braintree からの回答
Thank you for taking the time to share your feedback with us. I am truly sorry to hear that your recent experience has not lived up to the high standard of service you previously received, particularly given your positive experience with us last year.
Firstly, I would like to thank you for your kind comments about Daisy—it's reassuring to hear that she was knowledgeable and helpful throughout your booking. However, I am sorry that your interaction with another team member did not meet expectations. We are committed to ensuring that all our team members are fully supported and trained, and your feedback will be taken on board to help improve both confidence and consistency across the team.
I am also very sorry for the confusion and distress caused regarding the final balance due date. I completely understand how, based on last years' experience, you would have expected a later payment timeline. While the terms can differ depending on the payment method selected at the time of booking, it is clear that this was not communicated as clearly as it should have been, and for that I sincerely apologise.
I appreciate that being asked to make the payment earlier than anticipated has placed you under pressure, and I am truly sorry for the inconvenience and concern this has caused—particularly to the point where you considered cancelling your trip. That is certainly not the experience we want for our customers.
I’m pleased Daisy was able to assist by arranging an extension, and I do hope this has helped ease the situation slightly. Please be assured that your feedback is extremely important to us, and we will use it to review how we communicate payment schedules more clearly in future.
We genuinely value your continued trust in Hays Travel and hope we can restore your confidence in us. If there is anything further we can do to support you, please don’t hesitate to get in touch.
Hays Travel - Braintree からの回答
Hi Denise,
Thank you so much for this kind review, it was my pleasure to help you out!
I hope to see you very soon
Daisy 😊
Very helpful staff took the time to…
Very helpful staff took the time to explain everything would book again with Hays x
2026年5月29日
Hays Travel - Braintree からの回答
Hi Jacqueline,
Thank you so much for your lovely review!
It was an absolute pleasure helping you with your booking, and I look forward to assisting you in planning your next adventure.
Thank you again for your kind words.
Warm regards,
Brooke
1st time in January 2026 so good went…
1st time in January 2026 so good went back recently, lovely staff, extremely helpful and very friendly would keep using them when I need to book a holiday 😊
2026年5月16日
Hays Travel - Braintree からの回答
Hello!
Thank you for this kind & lovely review, it was an absolute pleasure to help you book your holiday!
Kindest regards,
Lillymay
Friendly staff polite
Friendly staff
No problems booking holiday
Trainee (lilymae) polite and understanding about requirements
Very good
2026年5月5日
Hays Travel - Braintree からの回答
Thank you for your kind review, it was a pleasure booking your holiday for you.
Lovely friendly staff in Braintree
Lovely friendly staff in Braintree. Very patient and knowledgeable.
A pleasure to have them organise ones holiday.
2026年4月23日
Hays Travel - Braintree からの回答
Hi Sally,
Thank you so much for this lovely review! Its always a pleasure to help book your holidays
Daisy xx
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。