Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out qu... もっと見る
企業が回答しました
Really good booking experience! We'd seen a Disney cruise online, had a few questions, so popped into see Jess at the Highcliffe branch. She took us through the booking process, explaining and answ... もっと見る
企業が回答しました
Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
企業情報
当該企業による記述
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
連絡先
324 Lymington Road, BH23 5EY, Highcliffe, 英国
- 01425 272372
4.8
優良
266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly staff on duty especially…
Very friendly staff on duty especially Tesh. Very professional and knowledgeable who dealt with our booking without fuss.
2026年8月21日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
You have just lost a customer!!
You have just lost a customer!!
What do you think of that!!
Just to make sure this is directed at the right people I will clarify. At no point have I had issue with any staff at Hayes. I have always been treated with kindness and respect. My issue is with the multi pricing operated by Hayes. This is a issue that has not been apparent in the past since I have always arrived with the price on line and it has been matched without issue. This time I did not take in the online price from Jet2 and found the added cost of using a travel agent. For example the price of Jet2 private transfers is £120 for travel from Tenerife airport to Los Cristianos. Hayes charged £180! a 50% increase. I find this unacceptable profitering and the base cost of the holiday increased by £300. This is in addition to the commission gained from the operator.
I only ever used Hayes following the way they behaved with the crash of another agent. I really do not need a travel agent and on this performance I will not use on again.
2026年8月16日
Hays Travel - Highcliffe からの回答
Thank you for your updated review. We appreciate the feedback. Thank you
Easy booking.
Beth made the booking and obtained our discount very pleasant experience. Every thing was done with great efficiency and ease.
2026年8月14日
Always so happy to book a holiday in…
Always so happy to book a holiday in highcliffe, Jess is always happy to help
2026年8月11日
Hays Travel - Highcliffe からの回答
Thank you so much for your lovely feedback. It is always a pleasure assisting with your holiday bookings. Many thanks, Jess
Hays Travel - Highcliffe からの回答
Thank you for your kind feedback, we are happy that booking process was easy for you, Kelly :-)
very helpful and pleasant staff member…
very helpful and pleasant staff member made the whole process easy to complete.
2026年8月6日
Hays Travel - Highcliffe からの回答
Thank you so much for your kind feedback, it was a pleasure helping you book your holiday :-)
Nice experience
The young lady was very knowledgeable, very patient and very helpful. We ended up with a better holiday than we thought possible.
2026年8月4日
Hays Travel - Highcliffe からの回答
Thank you for your kind feedback, its was a pleasure to get your holiday booked. Hays Travel Highcliffe
Great experience
My booking made by Kelly was what l always receive from this travel agent with lovely staff always helpful to go the extra mile for you and family making you feel extra special before your holiday starts and if you have any questions they always get the answers love booking my holidays with them.
2026年8月4日
Hays Travel - Highcliffe からの回答
Thank you so much for your lovely feedback, its always a pleasure assisting with your holiday bookings. Many thanks, Kelly & Jess
A great service from Hays travel
A great service from Hays travel. Jess and Kelly helped us to find our perfect destination for our wedding.
2026年7月31日
Hays Travel - Highcliffe からの回答
Thank you so much for the Kind feedback it was a pleasure helping you both find the perfect destination for the wedding, Kelly and Jess
Hays Travel - Highcliffe からの回答
Thank you so much for your kind feedback, it was a pleasure to find the perfect holiday for you, Kelly
Hays Travel - Highcliffe からの回答
Thank you so much for your kind feedback, it was a pleasure helping you, Kelly
Hay’s Travel staff are excellent
Hay’s Travel staff are excellent, just a hiccup on the ferry crossing from Vancouver to Swartz Bay, Vancouver Island.
2026年7月17日
Hays Travel - Highcliffe からの回答
Thank you for your kind review and lovely comments about our team.
We're sorry there was a hiccup with the ferry crossing. We were able to arrange the original transfers requested, but unfortunately the alternative route wasn't available when plans changed. We appreciate your understanding and hope you have a fantastic trip. Many thanks, Hays Travel Highcliffe.
Always very helpful
Always very helpful. Always greet with a smile. Nothing is to much trouble.
2026年7月14日
Hays Travel - Highcliffe からの回答
Thank you for your lovely feedback, it was a pleasure assisting with your booking. Many thanks, Kelly
Delightful to have Jess back,calm and…
Delightful to have Jess back,calm and unflappable even when we mess her about by changing holiday dates.Nothing is too much trouble for her
2026年7月1日
Hays Travel - Highcliffe からの回答
Thank you very much for your lovely feedback, I really appreciate it. Its always a pleasure assisting with your holidays. Many thanks, Jess
New Zealand cruise 2/28
Having got 3 NZ cruise quotes including Hays whilst initially quoting the most they answered several questions thoroughly and amended quotes several times. Despite still being the most expensive they persevered and eventually came up with a reduced price to win the business. Was keen to do business with them in view of the good after sales service and being on the door-step.Like the keen to please attitude of the staff and they move fairly quickly.
2026年6月30日
Hays Travel - Highcliffe からの回答
Thank you for your kind feedback, it was a pleasure assisting with your booking, Kelly
As always
As always, Hays Travel are professional, helpful and efficient. Many thanks for booking my cruise.
2026年7月2日
Hays Travel - Highcliffe からの回答
Thank you for your kind feedback, its was a pleasure to get your holiday booked :-)
Always so helpful x and you did make me…
Always so helpful x and you did make me laugh x thank you Kelly
2026年6月30日
Hays Travel - Highcliffe からの回答
Thank you very much for your lovely feedback. It was a pleasure assisting with your booking. Many thanks, Kelly
Amazing service from Hays Travel
The staff at Hays Travel in Highcliffe are fantastic. Nothing is too much trouble, and they explain everything carefully. We know if we have a question or concern they will answer it or sort it out quickly and professionally. We have used them several times and have always been impressed and delighted.
2026年6月27日
Hays Travel - Highcliffe からの回答
Thank you so much for your kind feedback, its always a pleasure helping with your bookings, Kelly
Hays Travel - Highcliffe からの回答
Thank you very much for your lovely feedback, it is always a pleasure assisting with your bookings. Many thanks, Jess.
Staff are very professional,very…
Staff are very professional,very helpful and very patient with customers of older age group
2026年6月13日
Hays Travel - Highcliffe からの回答
Thank you very much for your lovely feedback, we really appreciate it. It was a pleasure assisting with your booking. Many thanks, Jess
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