HealthTap レビュー 

221
TrustScore 5段階評価の3

2.8

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I really like this service. I appreciate the time the doctors take to answer questions and more. I used it tonight and many times in the past. Thank you, Healthtap!

5つ星のうち1の評価

Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my acc... もっと見る

企業が回答しました

5つ星のうち2の評価

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... もっと見る

5つ星のうち1の評価

Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of... もっと見る

企業が回答しました

企業情報

  1. 薬局

当該企業による記述

Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.


連絡先

2.8

まあまあ

TrustScore 5段階評価の3

221件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.8

すべてのレビュー

(221)

過去12か月のレビュー数: 2

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

HealthCrap

Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my account was canceled), but hey, what the heck! Here goes...

Bad customer service, extremely buggy app, multiple overcharges/unauthorized charges, frequently dropped chat sessions or had them interrupted (through ZERO fault of my own), mostly crappy and/or apathetic doctors, etc. That's basically it, in a nutshell. Run! Run far, faaaaar away from HealthTap.

2019年8月5日
自発的なレビュー
HealthTap ロゴ

HealthTap からの回答

Hi Natalie,
We appreciate your honest feedback and are very sorry to hear about the issues you have experienced with HealthTap.

We strive to provide the best care possible and will be working to ensure this problem is solved for future users. If you have any further questions or concerns please let us know at support@healthtap.com.

5つ星のうち1の評価

was going well with some help from…

was going well with some help from Isiaac then was told i am off and no explanation,even after multiple requests , so no ,not good management , at least tell me why you took me off not one word answer but things going well now with other companies, Dr Scalzo

2019年8月5日
自発的なレビュー
5つ星のうち5の評価

I don't know what I would do without…

I don't know what I would do without Health Tap. With my busy life, this app and my physician on the app have been the glue to keep me together. Time is very valuable to me, and this app makes my life less hectic and I am more healthy.

2019年8月5日
自発的なレビュー
5つ星のうち1の評価

Real scam

Useless even to try. The website didn’t offer me doctors in my state, I had to choose from any state. After I contacted one specialist, I had to call the company many times to understand how to send the tests to the doctor. We both couldn’t figure out for TWO days! The company didn’t answer my phone calls and messages. At the end, it turned out that the doctor can’t see my tests because he is licensed in another state, and that there are no such specialists in my state. The program doesn’t stop you and doesn’t show any of these warnings. Do not entrust your health in the hands of negligent frauds. Full scam!

2019年2月22日
自発的なレビュー
5つ星のうち4の評価

well I have good and bad experience…I would give you five starts if we could solve fix the problem

well I have good and bad experience over there, on one hand there is a leak of Pulmonary Critical Care doctors over there, but the one I have spoken to has been very kind and caring she has taken much time and has alot of experience and excelent knowledge. Even if when you'll google her she won't have good reviews as of her assistan's front desk bedsidemanner behaviour treat into interacting with patients at her surgery doctor's office and sometimes the doctor close her eyes as she would nod or doze off or have dropouts while still talking that's not a big deal for me that dosen't matter, because and that's the big plus she is a very good doctor would consultate her anytime again. also another doctor for infectious diseas is very great has alot of knowledge with alot of experience and is very kind and caring
well I have had a doctor Dr. Hiensch who hasn't response and it seems he has gone suddenly away from health tap that's weired and actually i have consultated another doctor instead and payed 16$ today, but right after paying sometime I have got a notice that I can consultate as a refund another doctor with the same field and suggested the doctor for who I already payed money today I don't understand that why not offering it directly instead of later after I have payed for a new doctor Dr. Gabriel Medina, coz I was in need of help I hope this can be solved fixed it I would give you five stars but for now just 4!
in other case not my issue problem into that what I have been writing about. if you will have problems with the payment and you have prime you can cancel it over the billing part into your account this is not a big deal
well health tap has developed and changed into the last few monthes I'm using it since long time just for check up reminder and health profile, but suddenly I have been in need and had a question and I have got my answers therefore it's very usefull also to get a secound opinion or for those who are at the states a primery care ( as I'm not at the states). I think you can have good or bad luck with the doctors...

2018年10月24日
自発的なレビュー
5つ星のうち1の評価

The DOCTOR'S not in the house!

I tried to use this service and at the end of all of their questions when they asked for $49.99 I would say no and then it shows a screen saying there's over a thousand doctors that can give free advice. 4 separate times I tried and I didn't get any advice because nobody called nobody emailed nobody did anything because I didn't pay the $50! This is a scam, they just want money and I can almost guarantee the doctor is not in the house.

2018年7月21日
自発的なレビュー
5つ星のうち1の評価

I have been paying $49 everytime I use…

I have been paying $49 everytime I use the service and when I check my bank statements i have billed $99/month for the service that I never enrolled in. How is HealthTap able to auto enroll me in their plan? I have requested a refund twice of the last fee and now I am disputing the entire recurring charge for the months I have been charged. I never enrolled in a subscription service. This is fraud!

2018年7月13日
自発的なレビュー
5つ星のうち1の評価

DO NOT USE HEALTH TAP

DO NOT USE HEALTH TAP

I paid for an appointment with a so called online doctor. In the past I have had video appointments, or phone calls.

The doctor never set up a time, just charged me and gave generic advice .

THIS IS A RIP OFF!

I have never been so blatantly ripped off. I asked for a refund and got a barrage of junk e mails in return.

2018年7月9日
自発的なレビュー
HealthTap ロゴ

HealthTap からの回答

Hi Eric. Thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. It seems there was some confusion about the services you received. We provided a reply to your questions and feedback. If you have any other questions, please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

5つ星のうち1の評価

Same story

Same story, give them $44 and they tell you to go see a Dr. Waste of time and money.

2018年6月8日
自発的なレビュー
HealthTap ロゴ

HealthTap からの回答

Hi Jeff. Thank you for sharing your feedback. I'm sorry to hear you were not satisfied with the service. I'd love to learn more about your experience so we can improve our services. Please connect with us at support@healthtap.com so we can provide further assistance. Thank you. The HealthTap Team

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