Not impressed with customer service. I ordered a fan and waited for item to be shipped. I hadnât received an email a week later to say it had been shipped and thought this was too long to wait so I ca... ãã£ãšèŠã
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Very good prices, good & helpful advice & communication and swift delivery. They clearly employ helpful humans not banal bots, which makes things easy. Not sure what more you need from a heating supp... ãã£ãšèŠã
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While the item I ordered was not immediately in stock ; I was appraised of arrival time and then kept up to date regarding delivery. Overall I am happy with this service . I can't rate the item boug... ãã£ãšèŠã
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Item and service from Heating2go was fine . The delivery from DHL was diabolical,they claimed that the weather had affected the first two delivery attempts even though my wife did the 10 mile journey... ãã£ãšèŠã
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At Heating2Go, we specialise in providing high-quality, energy-efficient heating solutions tailored to the needs of UK homes and businesses. We offer a carefully selected range of products, including electric radiators, underfloor heating, and heated towel rails, all chosen for durability, performance, and energy efficiency. Whether youâre looking to add comfort to your home or enhance the warmth of a commercial space, our products are designed to deliver reliable, consistent heating. Our website is designed to make finding the perfect heating solution as straightforward as possible. We offer detailed product descriptions, easy navigation, and a smooth online purchasing process, enabling you to make confident, informed choices. Each product page includes specifications and guidance to help you select a heating option that best fits your space and heating requirements. At Heating2Go, customer satisfaction is our top priority, and we aim to support you throughout the entire process, from browsing to installation. When you choose Heating2Go, youâre investing in a heating solution that combines innovation, quality, and efficiency. Our commitment to customer service, alongside our carefully selected product range, ensures youâll find effective solutions that meet your needs for comfort and convenience.
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Not impressed with customer service
Not impressed with customer service. I ordered a fan and waited for item to be shipped. I hadnât received an email a week later to say it had been shipped and thought this was too long to wait so I called them. A girl answered the phone âhelloâ not heatingtogo. I had to ask if it was heating to go ? She said yeah..!! I explained I hadnât heard about my order and she said can you hold then came back and said I shouldnât have ordered that product as itâs not available. It should not be on there website then . They should have contacted me I should not have had to call them. I then had to wait for a refund. Very disappointed.
2026幎7æ9æ¥
Heating2go ããã®åç
Hi Linda,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and apologise for the frustration caused.
The item you ordered was unfortunately unavailable, and we understand that you should have been contacted sooner rather than having to chase this up yourself. We are reviewing our processes to ensure customers are kept informed more promptly when there are issues with product availability.
We also appreciate your feedback regarding the telephone experience and will pass this on to the team, as we understand the importance of providing a professional and helpful service from the first point of contact.
We're sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Heating2go ããã®åç
Hi Fred,
Thank you for your feedback. Glad to hear you were happy with the service.
V. Good!
Very good prices, good & helpful advice & communication and swift delivery. They clearly employ helpful humans not banal bots, which makes things easy.
Not sure what more you need from a heating supplier.
2026幎2æ27æ¥
Heating2go ããã®åç
Hi Stephen,
Thank you for your feedback. Weâre pleased to hear you were happy with the pricing, advice and delivery. Iâve also passed your kind comments on to our customer service team, who will really appreciate it.
Very fast shipping and cheap price
Very fast shipping and product according to description. Heater model I was interested in was the cheapest here.
2026幎2æ10æ¥
Heating2go ããã®åç
Hi Jakub,
Thank you for your feedback. Weâre pleased your order arrived quickly and that you were happy with the price.
Nice product
Lovely heater combined with both fan and towel rail. CS is responsive and fast delivery (within 5 days from order).
2026幎2æ13æ¥
Heating2go ããã®åç
Hi Eunice,
Thank you for your feedback. Weâre pleased to hear you were happy with the heater and that our customer service team were able to assist you.
Kept up to date with order and delivery
While the item I ordered was not immediately in stock ; I was appraised of arrival time and then kept up to date regarding delivery. Overall I am happy with this service .
I can't rate the item bought as it has not yet been installed : it's part of bathroom refurbishment which has not yet started .
2026幎1æ31æ¥
Heating2go ããã®åç
Hi Alan,
Thank you for your feedback. Weâre pleased to hear you were happy with the service. We hope the item meets your expectations once installed as part of your bathroom refurbishment.
My company was waiting for a dualâŠ
My company was waiting for a dual immerison heater timer to our belief it was due to be delivered 3/ 4 days jthe job was booked in to that timescale no delivery or dispatch notice , I called the company to be told it was out of stock poor communication in my opinion.
2026幎1æ24æ¥
Heating2go ããã®åç
Hi Daniel,
Thank you for your feedback and weâre sorry for the experience youâve described. We apologise for the lack of communication, as you should have been informed about the stock delay rather than having to chase this up yourself. We understand the impact this can have when work is booked in to a set timescale.
Your comments have been noted as we continue to improve how we communicate stock updates and lead times.
I ordered a Heatrae over-sink waterâŠ
I ordered a Heatrae over-sink water heater from Heating2Go on 11/12/2025.
On 18/12/2025, I was told there was an unavoidable delay and given a revised delivery date of 21/01/2026. I accepted this delay in good faith.
Today (21/01/2026), after receiving no update whatsoever, I had to call Heating2Go myself. I was then told the product will not arrive until mid-March â over three months after ordering.
At no point was I informed of this further delay. If I hadnât chased it up, I would still be waiting with no idea when (or if) the item was coming.
Responsibility was passed to their supplier, but I did not order from the supplier â I ordered from Heating2Go. Communication failures are not the customerâs problem.
As a tradesperson, this has directly affected my ability to complete work for a client. I could have sourced this product elsewhere had I been told the truth sooner.
Apologies without answers, no accountability, and no proactive communication. I wonât be using Heating2Go again and would advise others to think carefully if theyâre working to a deadline
2026幎1æ21æ¥
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Heating2go ããã®åç
Hi Gareth,
Thank you for your detailed feedback and we are very sorry for the frustration and disruption this delay has caused. We fully understand how important accurate lead times are, especially when you are working to client deadlines.
Unfortunately, there is currently a UK wide components issue affecting Heatrae products, and we were only recently made aware of the extended delay by the manufacturer. We appreciate that this update should have been communicated to you sooner and apologise that you had to chase this yourself. We also recognise that, as the retailer, keeping you informed is our responsibility.
Your comments regarding communication have been noted and we are reviewing our processes to ensure customers receive clearer and more proactive updates when supplier situations change.
Item and service from Heating2go wasâŠ
Item and service from Heating2go was fine .
The delivery from DHL was diabolical,they claimed that the weather had affected the first two delivery attempts even though my wife did the 10 mile journey to and from work on both days and I had deliveries from Royal mail,and Evri on both days.
2026幎1æ4æ¥
Heating2go ããã®åç
Hi John,
Thank you for your feedback. We are pleased to hear the item and service from us were fine. We are sorry for the poor delivery experience with DHL and for the inconvenience caused by the missed delivery attempts. We will feed this back to DHL to help improve their service.
Smart panel heaters
Fantastic product and great value for money, quick delivery too. A+
2025幎12æ12æ¥
Heating2go ããã®åç
Hi Lee,
Thank you for your feedback. Weâre pleased to hear you were happy with the product, value for money and quick delivery.
Excellent Service, thank you
Product arrived on time, in good condition as described
2025幎11æ28æ¥
Heating2go ããã®åç
Hi Olivia,
Thank you for your review. Weâre pleased to hear your product arrived on time and as described.
Good experience with a good company
Good experience with a good company. Delivery was excellent and item was as ordered, which unfortunately due to an error on my part was the wrong part. I was refunded very quickly which was great. Definitely will use this company again as and when required.
2025幎12æ4æ¥
Heating2go ããã®åç
Hi Caroline,
Thank you for your review. Weâre glad we could resolve the issue quickly and that you were happy with the delivery and service. We look forward to helping you again in the future.
Heating2go ããã®åç
Hi Mel,
Thank you for your review. Weâre glad you were happy with our customer service.
Thermostat
Fast delivery, well packaged and excellent price too. I've already got the same thermostat in my hall and opted for the same to replace a broken one in the conservatory. Very easy to programme, what more could I ask for.
2025幎10æ24æ¥
Heating2go ããã®åç
Hi Eunice,
Thank you for your review! Weâre glad you were happy with the quick delivery, packaging, and price. Itâs great to hear the thermostat met your expectations too.
quick and easy delivery easy to install
2025幎8æ6æ¥
Heating2go ããã®åç
Hi Rosalind,
Thank you for your feedback. Great to hear your order arrived quickly and was straightforward to install.
Heating2go ããã®åç
Hi Mohsen,
Happy to hear that your order arrived quickly! Thank you for leaving a review. ð
Great service and by far the best price on the internet.
Great service by far the best price on the internet, ordred and deliveredthe next day by DHL within the designated time slot. I bought a 9 Kw Redring undersink heater, the heater was very easy to fit and works like a drem.
2025幎6æ12æ¥
Heating2go ããã®åç
Hi Bernard,
Glad to hear you were happy with our pricing and service! ð
Easy to order and your staffâŠ
Easy to order and your staff identifying my stupid mistake in ordering the incorrect fitting kit.
2025幎6æ9æ¥
Heating2go ããã®åç
Hi Stephen,
Thank you for your review. We're always happy to help. ð
Excellent service as always
Excellent service as always.
I have purchased many products from this company and Iâm never disappointed.
2025幎5æ19æ¥
Heating2go ããã®åç
Hi George,
Thanks for the great review! We're pleased to hear youâre consistently happy with our service and products. ð
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