Both staff members were really good at customer service! They acknowledged each person as they walked in and kept us updated each step of the process. However, I would like to advocate that they need... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Good price on rental, friendly staff they have become like family bc we rent usually several days per month
I reserved a rental online and went to pick the vehicle up only to find they had no vehicles at all. I tried again a few days later but was told I needed to cancel the previous reservation, I had seri... もっと見る
Over charged and not given my deposit back
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
4401 Coliseum Blvd, 71303, Alexandria, Louisiana, 米国
- (318) 561-0032
Your Car Rental Deals, News & Offers
3.8
ほぼ満足
6件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
9th-16th
I reserved a rental online and went to pick the vehicle up only to find they had no vehicles at all. I tried again a few days later but was told I needed to cancel the previous reservation, I had serious technical issues online and ended up speaking to an actual person who confirmed the cancellation. She urges me to book the rental through her for guarantee several times, even though I told her I could just call them directly. She strongly urges again and asked what I needed, so I just started the process with her to get an estimate and let her know again I would call to solidify the rental. I was strongly urged again to book with her as she could guarantee a compact rental for the estimate because she has direct access to their system and the vehicles they currently have at the location. She said she would hate for time to go by and I miss the compact vehicle, I then asked if they made any type of commission because she didn't want me to disconnect the call to confirm with the location to call her back and book with her so she could satisfy her numbers or commissions. She danced around the question, I was tired and gave in to book with her. I go to pick up the compact rental for about $230 I think, only to be informed that they have not had a compact vehicle for a few days now and ended up having to pay a little over $300. Not happy with the service, the office location personnel was nice.
2026年9月17日
Usually quick check out
Good price on rental, friendly staff they have become like family bc we rent usually several days per month
2026年9月5日
Both staff members were really good at…
Both staff members were really good at customer service! They acknowledged each person as they walked in and kept us updated each step of the process. However, I would like to advocate that they need someone dedicated to cleaning the cars because with only two of them having to do both the rental agreements and cleaning the cars, it made the process a lot longer.
2026年8月26日
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