Hertz corporate lost and found did nothing to notify station of our lost iPad. Unfortunately there was also no way to contact the local office directly. But, When we came back into town a month late... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Our flight was delayed getting into Cedar Rapids so the hybrid car we reserved had already been assigned to someone else. They did have another hybrid (Kia Niro) which they offered us but my husband... もっと見る
The type and size of vehicle we reserved was not available at our scheduled pick up time. This is misleading and very irresponsible to allow customers to reserve certain vehicles based on their nee... もっと見る
Car rental experience. Disliked: Not receiving the type of vehicle I requested. Requested a SUV got a Camry. 2 days into the trip the service light came on and I received a voucher from Hertz... もっと見る
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
2121 Wright Brothers Blvd W, 52404-9502, Cedar Rapids, Iowa, 米国
- (319) 365-9408
Your Car Rental Deals, News & Offers
4.2
ほぼ満足
30件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
corporate lost and found was no help
Hertz corporate lost and found did nothing to notify station of our lost iPad. Unfortunately there was also no way to contact the local office directly. But, When we came back into town a month later, the local station had held on to it for us. They were so incredibly kind and trustworthy. We fly into CID regularly and they secured our business in perpetuity.
2026年10月12日
Hertz vs National
Kiosk rep customer service is always on point. Hertz company lack of flexibility as National Rental company do.
2026年9月27日
Car smelled like smoke when I picked it…
Car smelled like smoke when I picked it up, I didn’t have time to waste bringing it back to exchange for another vehicle.
2026年9月28日
Overdue service and bad wiper
When I picked up the car, it was past due for service and had a torn wiper which didn’t work. And it rained during my entire stay.
2026年9月22日
Convenient cheaper than other options…
Convenient cheaper than other options at the time I got the car that I reserved. It was clean and easy pick up and drop off.
2026年9月21日
Hertz always delivers excellent…
Hertz always delivers excellent customer service and no wait for gold members.
2026年9月14日
Car rental experience
Car rental experience.
Disliked: Not receiving the type of vehicle I requested. Requested a SUV got a Camry.
2 days into the trip the service light came on and I received a voucher from Hertz to take the car for service. This is the companies responsiblity. Later in the trip we had a flat tire and getting through to an actual person took too long. The approval for the service area was over an hour and my wife was told that it was a holiday weekend, so approval takes some time. Thus, I paid for it myself.
Liked: Once we did get through to an actual person, Jennifer was very courteous and calmed us down and processed the request to the service area quickly. CeCe at the Indianapolis airport was so nice, calm and was able to refund me for the damaged tire.
Final opinion: While we have no proof, 0ur feeling is the Cedar Rapids location wanted to unload this car to Indianapolis.
2026年9月11日
Great Service…
Our car was ready when we arrived and the Hertz attendant was friendly and helpful. Drop off was super quick too! Thanks!
2026年9月7日
The staff at Cedar Rapids international…
The staff at Cedar Rapids international airport was very helpful and understanding The Traveling chaos that can come without expectation. The staff could tell something was not right and understood I needed a minute to clear up a couple things and were very understanding of that.
2026年9月7日
Providing a vehicle with CarPlay.
2026年9月6日
The rental vehicle worked well
The rental vehicle worked well. Although it was a bit smaller than the one we requested/reserved online, it worked well.
2026年9月4日
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