Daniel and Blain (probably wrong name) were wonderful. I had been to 2 other rental car agencies that day and they came through. It was difficult accessing the office, as it's in a secure office build... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
With the discount I got a very good price on the rental the wait wasn’t so bad and the customer service were nice..
No cars for an hour and a half. Talked smack about customers as being inpatient. Many lies were a flying. I must have been on Candid Camera. A video on how not to handle customer service.
Very helpful at counter. Friendly went above and beyond. Car was not clean
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
1701 E 12th St, 44114, Cleveland, Ohio, 米国
- (216) 685-1790
Your Car Rental Deals, News & Offers
3.4
まあまあ
10件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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No cars for an hour and a half
No cars for an hour and a half. Talked smack about customers as being inpatient. Many lies were a flying. I must have been on Candid Camera. A video on how not to handle customer service.
2026年10月13日
Very helpful at counter
Very helpful at counter. Friendly went above and beyond. Car was not clean
2026年9月28日
Kind but facility and vehicle dirty
The representative was kind and helpful. However, the facility was in a locked building with no clear signage for access, hertz office was dirty and the vehicle we were offered was not cleaned, smelled like cigarette smoke, was missing the spare tire, and had broken antenna. I felt pressured to take the vehicle and it appeared I would be waiting at least another hour to get a different vehicle.
2026年9月25日
The discount was great made the car affordable.
With the discount I got a very good price on the rental the wait wasn’t so bad and the customer service were nice..
2026年9月19日
By far the worst experience I've ever…
By far the worst experience I've ever had with a car rental agency.
2026年9月12日
Two things
Two things. One, pickup took about an hour because they didn’t have any cleaned cars. They had to wash it before I could have it. Two, When they gave it to me the tank wasn’t full. He said he would mark it in the system and that I just had to return it at the same level. I returned it with as much gas as it had when I got it but still got charged $17 because it wasn’t full. (1 gallon low.)
2026年9月4日
Daniel and Blain (probably wrong name)…
Daniel and Blain (probably wrong name) were wonderful. I had been to 2 other rental car agencies that day and they came through. It was difficult accessing the office, as it's in a secure office building downtown and instructions never worked the times we tried them.
2026年8月27日
Great Employees that are also exceptionally good people
Exceptional employees. The entire staff are all fantastic!!!!
2026年6月24日
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