I booked an SUV, I showed 3 hours later to pick it up and the original one was no longer available buy they gave me the new Hybrid RAV4, it was great for my long road trip! New, comfortable, roomier,... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I’ve used this Hertz location several times, and although I had some frustrating experiences in the past, I have to give credit where it’s due. They have improved tremendously. The service feels much... もっと見る
Requested a half ton truck and only thing available was full ton. Drove for thirty miles over two hours and returned. To get into mid sized SUV was $150 more so I declined. Instead of charging me a... もっと見る
I enjoyed renting with hertz. The staff was super friendly and helpful. Would rent again 11/10
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
2930 Preston Road, Suite 920, 75034, Frisco, Texas, 米国
- (972) 712-2583
Your Car Rental Deals, News & Offers
3.6
まあまあ
13件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A Great Experience!
I booked an SUV, I showed 3 hours later to pick it up and the original one was no longer available buy they gave me the new Hybrid RAV4, it was great for my long road trip! New, comfortable, roomier, fuel economy, great performance, all great! When I returned it I forgot the sunglasses in the car, a week after I went to check and they had them in the lost and found. So thankful for all the great service, nice, friendly and honest staff, very affordable price. I appreciate everyone at this location! THANK YOU !!!
2026年10月14日
Customer Service was good
Customer Service was good. I was disappointed that they did not give me 2 options to chose from, vehicle wise.
2026年10月6日
Car was ready and clean
2026年10月9日
They gave me a tiny vehicle and refuse…
They gave me a tiny vehicle and refuse to give me a credit for the difference. I’m going to file a small claims court case against them.
2026年9月29日
Easy pick up easy drop off
2026年9月25日
The car wasn’t clean and I was charged…
The car wasn’t clean and I was charged incorrectly
2026年9月21日
I enjoyed renting with hertz
I enjoyed renting with hertz. The staff was super friendly and helpful. Would rent again 11/10
2026年9月19日
A big improvement…
I’ve used this Hertz location several times, and although I had some frustrating experiences in the past, I have to give credit where it’s due. They have improved tremendously. The service feels much more organized, professional, and customer-focused now, and I truly appreciate the difference. It’s nice to see a location listen, improve, and make the customer experience better.
2026年9月9日
Easy pick up and friendly service
Easy pick up and friendly service. The car was clean, but smelled like cigarettes. Staff offered to spray the car, but I was in a hurry and declined.
2026年9月12日
The car was in good condition
The car was in good condition. However, it was not fully cleaned.
2026年9月10日
I expected better service....
The issue is that the car was so dirty from the outside when I picked up and it was hard to see if there's any scratches on the body. I also did not feel it was an upgrade to what I originally booked as the agent had stated.
2026年9月2日
Buyer beware if they don’t have what you reserved…
Requested a half ton truck and only thing available was full ton. Drove for thirty miles over two hours and returned. To get into mid sized SUV was $150 more so I declined. Instead of charging me a single day’s rental, which would have been fair, THEY CHARGED ME FOR AN ENTIRE WEEK! I put thirty miles on and had for two hours, they weren’t able to put me into something comparable, and charged me a week’s rental. I’m in their President’s Club and have worked with them almost exclusively for 25 years, so surprised how I was treated.
2026年7月8日
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