The staff/customer service were extremely courteous, and professional. However, my only negative criticism is that this particular Hertz location did not allow overnight parking. I had a doctor's app... もっと見る

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Worst Customer Service ever! Stay away from the Hertz on Cobb Pwy . The App lets you make a reservation months in advance and sends you update reminders but no one bothered to tell you they are closed... もっと見る
Service personnel were friendly. Only thing is car was only 1/4 tank full. I chose a smaller car than the upgrade hybrid offered (maybe that had a full tank). Also, the basic model Corolla had a... もっと見る
Unprofessional staff and I had to call customer service to close my contract 18 hrs after I had dropped off the vehicle
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
2143 Cobb Pkwy Nw, 30152, Kennesaw, Georgia, 米国
- (678) 355-0300
Your Car Rental Deals, News & Offers
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The staff/customer service were…
The staff/customer service were extremely courteous, and professional. However, my only negative criticism is that this particular Hertz location did not allow overnight parking. I had a doctor's appointment that would have delayed my return outside of the half-hour extended return period without incurring additional charge. I thought I could solve my delimma by leaving my car on the premise overnight and return the rental earlier than the contract due time but no drop off box and no overnight parking on the premise. For future rental, I,m quite sure I want be renting from this Hertz location, and most likely rent from other location which allow overnight parking and drop off boxes, or from another competitor.
Service personnel were friendly
Service personnel were friendly. Only thing is car was only 1/4 tank full. I chose a smaller car than the upgrade hybrid offered (maybe that had a full tank).
Also, the basic model Corolla had a USB-C connection and I only had traditional USB cables with me to use for my phone. I was out of luck in charging while on calls for my long trip.
Unprofessional staff and I had to call…
Unprofessional staff and I had to call customer service to close my contract 18 hrs after I had dropped off the vehicle
Worst Customer Service ever
Worst Customer Service ever! Stay away from the Hertz on Cobb Pwy . The App lets you make a reservation months in advance and sends you update reminders but no one bothered to tell you they are closed weekends.... Horrible Customer service from Hertz corporate with a girl named Amber from outside the US. They need to take a course on Customer Service... or Hertz will eventually go out of business... Horrible company
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