We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late. BTW - No one answers the phone at the Lihue location and the w... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Not on the Gold board and Overcharged. I am Hertz Gold Presidents Circle. I checked in online in advance but when I arrived I was not on the Gold board and instructed to wait in line. Upon returnin... もっと見る
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
We have a very happy experience over the years with Kauai HERTZ. Typically we pick up our vehicle in a VIP line ready to go and everything is perfect. This year we had to wait out in the humidity fo... もっと見る
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
3250 Hoolimalima Pl, 96766, Lihue, Hawaii, 米国
- (808) 245-3356
Your Car Rental Deals, News & Offers
4.3
優良
62件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Hertz delivered
1. Going directly to the car and bypassing the counter.
2. The rental car was in great condition and low mileage.
3. The ease of driving off the lot.
4. The ease of returning the car.
2026年10月20日
Excellent Experience
Car was ready for me the moment I reached HERTZ. Car was very clean and with full gas. Returning the car was very easy as well. Shuttle service and customer service was excellent
2026年10月16日
We had a flight cancellation and then a…
We had a flight cancellation and then a delay getting out of HNL. Hertz allowed me to get a rental, even though we were 4 hours late.
BTW - No one answers the phone at the Lihue location and the website doesn't allow notifications of itinerary changes.
2026年10月16日
Easy from start to finish
Easy from start to finish.
Normally just look for my name and go to my car, but I needed to add my son as a driver, and the agent was efficient and super friendly.
2026年10月14日
Presidents circle member but didn’t get…
Presidents circle member but didn’t get the car I was told I was gwtting
2026年10月11日
I arrived late due to flight delays and…
I arrived late due to flight delays and due to construction and poor signage, getting to the Hertz counter was challenging- at least for me. After that, I had a five star experience
2026年10月7日
Jackie's Review
My name was displayed and I had a variety of cars and SUVs available to choose from. Easy process.
2026年10月3日
Hertz is a well respected company and…
Hertz is a well respected company and takes very good care of its customers.
2026年9月27日
Great people and good car
2026年9月28日
Employees very nice…..
2026年9月25日
Actually provide the vehicle advertised…
Actually provide the vehicle advertised in a clean condition. Cheap and dirty substitutes are not acceptable.
2026年8月29日
Girls at the counter very nice
Girls at the counter very nice. Exit gate person Bronson super nice and helpful.
Service awesome…
2026年9月2日
Great customer service
Great customer service, but next time before rushing a car out to a customer, please check if it was vacuumed first before giving it. Found a pile of crackers in the trunk.
2026年9月14日
Car was ready when I arrived
Car was ready when I arrived. The shuttle driver helped with our bags which has not always been the case. Sometimes the driver stays in the drivers seat.
Due to a hurricane I had to return the car 2 weeks early. I contacted customer service by phone and he refunded that part of the prepaid amunt.
2026年9月3日
Easy and quick!
2026年9月11日
We were caught in Hurricane Lowell
We were caught in Hurricane Lowell, stranded at our resort, and unable to return our rental by then due date. Customer service was easy to work with in order to extend our rental due to the natural disaster. Upon return of the rental, everyone in the Hertz store was amazing and understanding. We will use Hertz again and again.
2026年9月10日
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