Rather than give us a discount that was included in the price, we were upgraded to a different vehicle which was filthy inside and out. The previous renter's paperwork was still inside the vehicle. Be... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've been a Gold member at Hertz for a while and rent vehicles regularly for business. What I'm about to describe isn't a one-time mishap—it's a pattern of poor service that has finally pushe... もっと見る
Amanda was very polite and helpful. She kept us up to date on everything going on.
car worked well... EASY to reserve... easy to pick up and easy to return... made for a pleasant trip
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
1201 Briley Pkwy, 37203, Nashville, Tennessee, 米国
- (615) 399-5060
Your Car Rental Deals, News & Offers
3.3
まあまあ
4件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rather than give us a discount that was…
Rather than give us a discount that was included in the price, we were upgraded to a different vehicle which was filthy inside and out. The previous renter's paperwork was still inside the vehicle. Because we were short on time we accepted the vehicle as is. I'm not sure if we will be using Hertz again.
2026年10月1日
Amanda was very polite and helpful
Amanda was very polite and helpful. She kept us up to date on everything going on.
2026年9月25日
Avoid All Hertz Locations in Nashville, TN
I've been a Gold member at Hertz for a while and rent vehicles regularly for business. What I'm about to describe isn't a one-time mishap—it's a pattern of poor service that has finally pushed me to abandon the Hertz and Dollar Thrifty company entirely.
My latest reservation exemplifies the problem: the reserved vehicle class wasn't available. Instead of a suitable alternative, I was given a cigarette scented 2024 model that was visibly dirty and unkempt, complete with footprints on the passenger seat back. Unacceptable.
I called headquarters to arrange an exchange at the BNA location. Despite BNA management and staff objections, they eventually processed it. However, when I returned the replacement vehicle to the Briley Parkway location, the manager attempted to charge me a cleaning fee—citing excessive grass and dog hair on the floor of the brand new car. This is the same location where I had just received the 2024 in poor condition.
This isn't customer service; it's a business model designed to exploit customers. I've experienced this behavior repeatedly in Nashville. After over a decade of loyalty, Hertz has made it clear they don't value long-term customers.
I will never rent from Hertz again. If you value your time and money, avoid all Nashville-area locations.
2026年9月2日
car worked well..
car worked well... EASY to reserve... easy to pick up and easy to return... made for a pleasant trip
2026年9月3日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。