Hertz - Oklahoma City - Will Rogers World Airport (OKC) レビュー 

Had to visit counter to get my car.Staus not reconginized. Only one person working. Exist both under maned. Took 20min to exist parking lot. Upon return nobody there, which is fine but there were very few cars on the lot. Are you going out of business? Bankrupt again?

President's Circle and Gold Member perks never work at OKC for me. I walk out to the board, see my name, and see "see agent" everytime. Terrible and I'm not renting from Hertz anymore.

Good car and the return was easy and the folks were very courteous.

On the negative side: when exiting to the car lot, my name was not on the marquee and there no personnel working in the lot. I had to return to the Hertz desk, wait in line, and finally ask for the location of my rental car.

Hertz was easy and wonderful. This was my first time renting a car and they made it a smooth process. The car was great and ran fine. It was a good size and helped me get some things done. They do need to change their oil prior to giving it to someone. It was on my dash the entire week and I hoped the oil wouldn't have issues while I drove it.

Presidents status. Upon arrival name was on the board but no space said "See Desk" Huge line at desk and one person who said they were "New" No Presidents line. Huge wait!! Wrong class of vehicle reserved for me. No longer had any in the class I reserved under!

I love being a gold member and just walking straight to my car. Not sure what happened this last time, but the sign said I had to stop at the desk. So I stopped waited in line, got to my car and it was not at all what I needed. We were on a business trip, there were 7 of us so I made sure to rent a 7+ vehicle. The car I was assigned only sat 5. So back to the line I went. Waited again and finally got the car I needed and had requested in my reservation. Usually Hertz is great and the convenience makes a little more money worth it. However, this time the drastically missed the mark.

Great vehicle. Super easy pickup and drop off.

Did not get the car I reserved or an equivalent. They did not decrease the price despite getting a significantly smaller car. Not having to fill it up with gas was not equivalent. The car itself was disgustingly dirty with trash from the prior occupant.

Everything was OK except when I tried to speak to anyone from Hertz at the airport by phone. After trying for over an hour I gave up and drove to the airport to talk in person. That sucks.

Check-in customer service was top notch, even though I had a late arrival flight and several customers in front as well as in line behind me. The clerk was amazing!

Very easy to rent the car. I initially thought I go straight to the car- but had to register with the desk agent even though I did everything online ahead of time. Car wasn't great ( VW Taureg) but the process was easy.

Vehicle was ready however wasn't completely filled with gas

Arrived on delayed flight. Called to make sure they would be open when we landed. After over an hour on hold,I finally talked to a human who said they would be open. Good news, this turned out to be true…but there were zero cars on the lot! No apology, no help of any kind, just told bluntly not their problem and try again tomorrow. So $100 in uber trips to our hotel and back. No apology, nothing. President’s Club for a decade. Going back to Avis.

It was a great experience from when i picked up the car until I returned it.

I am a President circle member and there were absolutely no cars available

This rental went okay. The car was dirty though. Looked like someone licked all over the windows. But I will never reserve a specific vehicle here again. Rented a truck last summer. Paid on advance for said truck. Flight was delayed until 2am. Lady at 1-800 number said don’t worry, your reservation will be held for 24 hours. Got there by 10am the next morning and they didn’t have my truck. Said they gave it to someone else because I didn’t show up on time. Even though I had entered our flight information in the reservation. When I said “I see trucks sitting out there” the guy said “yeah, those are reserved”. Gave two shits less about my reservation and didn’t even offer a price difference when I had to take a small SUV. I really hate this Hertz location but it really is a pick your poison situation with car rental companies in OKC.

Well, I got to OKC airport around 11:30 at night and the lady at the desk told me there are no cars. I told her I had a reservation and she reluctantly took my info and said there was a mini van I could take. She was curt but did warm up. She had her kid with her who was maybe distracting her. She sends me to car. I search everywhere for the fob to start car because when I press the button, it says fob not detected. I use my flashlight to to look in the console and under the seats on the driver and passenger side. I checked the doors. There were objects left in the car from the previous passenger with dirty sticky cupholders. I went back to the desk with my luggage and told the nice young man my issue and he said the manager will meet you at the car. When I meet the manager he said the fob is right here, on top of the console. It was NOT there before. He was not friendly when I asked him to take some of the things out of the car that has been left there. After an hour, I was able to finally get the car going and leave when I was leaving. The young man at the exit was very nice. He gave me a discount in order to not have to pay for the fuel. I thanked him. So this was my experience and the second time this year they were out of cars.

As a Gold Member, it is beyond easy to get your car and get on your way.

Did not get the class of vehicle I reserved.

Easy check in for rental. Our car had AC issues, and I was told to go back and see what they had available in the morning to swap but they were always full and said they didn't have more cars. Which I get but it was hard traveling with a baby in the heat and the car having AC issues. We