Hertz pick up and drop off process was excellent. However, being a first-timer at the MCO airport, the directions from the first floor Terminal A, where the rental car desks are located, to the parkin... もっと見る

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I rented a 5 passenger SUV. I was assigned a Jeep. It barely held our luggage. Fortunately there were only 2 of us. In the past a Standard 5 passenger SUV was an Equinox or similar sized car. Thi... もっと見る
My Kalamazoo car wasn’t ready. Had to wait 30 min. Then had to give it back, it wreaked of smoke. The second car AppleCar was malfunctioning. The GRR airport facility had absolutely zero signage.Had t... もっと見る
Hertz is so efficient especially with Gold members. They have reduced my time so much especially time standing in line like I did at other car rental companies. Thank you!!
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
1 Airport Blvd, 32812, Orlando, Florida, 米国
- (407) 859-8400
Your Car Rental Deals, News & Offers
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この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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The Mercedes had 2 tires that kept…
The Mercedes had 2 tires that kept running out of air every day I had it, your company needs to start checking vehicles more carefully unexpectable.
My Kalamazoo car wasn’t ready
My Kalamazoo car wasn’t ready. Had to wait 30 min. Then had to give it back, it wreaked of smoke. The second car AppleCar was malfunctioning. The GRR airport facility had absolutely zero signage.Had to stop and ask for directions on a very short schedule. My MCC rental was a death trap. With excessive levels of vibration that would drive out all the fasteners if not repaired when driving around 60mph. I’ve driven vehicles with out of balance wheels but this was on a record breaking level.
WE WERE HAPPY WITH CAR WE RENTED
A very pleasant experience
A very pleasant experience. The only issue was we had to wait about 35 minutes in the parking garage to leave. They apparently didn’t have enough help.
Smooth pickup and return
I like the no contact way to pick up my vehicle. It was easy to find my name on the board and the location of the vehicle. And I like having a choice in which vehicle I could choose. Return was just as smooth and easy. Will definitely use this company again!
The car we reserved and prepaid for was…
The car we reserved and prepaid for was not available. There were NO other cars that were in that class and we had to stuff 5 of us plus 5 checked bags into an EV sedan. We were supposed to get a refund / lower rate and have not.
I love just going straight to the car…
I love just going straight to the car without waiting. It was smooth
Tried to pick a car from Presidents Circle
Picked a car from Presidents Circle. Told at gate it was reserved. Why was it parked in PC? Had to go back and pick another one. Whole process took 45 mins before I finally left the lot
All as advertised- my vehicle of choice…
All as advertised- my vehicle of choice was available and clean.
Seamless Check-in and out.
Everyone at Hertz made the process seamless, and at the airport that is sometimes a rare experience. Thank you Hertz!
Easy pickup & drop-off
Easy pickup & drop-off. Courteous staff. Easy to find my car. Great selection of cars. All round good experience.
Everything was great except I wasn’t…
Everything was great except I wasn’t made aware that any of the cars in the row, I could just get in and go. They sent me a picture of a Nissan which I did not find in the row and had to walk back to the desk to find out what was going on. I’ve never rented from before so didn’t know
Great overall experience with top-notch service despite Terminal C limitations
We rented a vehicle at Orlando International Airport (MCO) from Wednesday, Oct 14 through Sunday, Oct 18, arriving via JetBlue in Terminal C. The vehicle itself was spotless and in excellent condition.
The only minor hiccup was discovering that Gold skip-the-counter benefits do not currently apply at the Terminal C location, requiring us to go through a manual check-in process. While unexpected, the service agent who assisted us handled the situation wonderfully. They clearly explained the system limitations in a professional, courteous, and non-defensive manner.
Overall, it was a very positive rental experience, made great by an outstanding agent and a clean car!
Vehicle Unavailable Replaced with Bad Vehicle
I reserved a Mercedes A220 sedan, and prepaid for the rental to the tune of $380+. When I get there, they don't have the car for me, and even though there are other cars they could have offered, they tell me I would be charged more for those cars (apparently those are upgrades to even a Mercedes sedan), and they give me a SUV. The SUV ended up having the worst windshield wipers, but more importantly, a cruise control system that had technical problems and kept turning off. There were many times when I was in the fast lane and the cruise control suddenly dropped off and created a dangerous situation of the vehicle suddenly slowing down. As a Presidents Circle member, I expected a lot more overall quality in the whole experience.
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