Hertz - SANTA FE - CERRILLOS HLE(07859-24) レビュー 

Everything ran efficiently and professionally. Easy and pleasant process with both pick-up and drop off

Nightmare experience with horrible customer service. The car that I reserved was unavailable so they tried to put me in a car that was very hard to drive! I brought it back after driving it 12 miles and they charged me $86 and then lied and said that they would replace it the next day which did not happen. Worst experience trying to rent a car in my whole life. The agents there are unethical and seem like they just don’t care. I went to Enterprise after this happened and it was a wonderful experience!

The person who help me at hertz was politely patient answered my question a very nice person to talk to. If I do business again it would be hertz trustworthy understanding and experienced

The young man who ran the office was wonderful. He was calm, handled all the customers really well, on his own. I would rent there again in a heart beat!

Our rental was great! Quick transaction, and a good vehicle available when expected.

Car reserved and confirmed was not available for pickup. Had to wait a whole extra day to get car.

I did not like the lack of transparency having me sign electronically without disclosure the contract and Hertz policies. I received an email the night before return letting me know in faint lighter text that if I drop off I will be liable until 2 days later when open. I was not told that when I picked it up. I painstakingly tried to contact and change to a nearby employee present location 5 miles away and was charged additional to drop off at that location, the airport 5 miles away. Also in order to add a driver it cost another $15. per day. I will probably be returning to one of the other choices in auto rentals.