I really like this location. This last visit lasted longer than expected but the customer service is always top tier! Loved the vehicle! Staff is consistent too!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still... もっと見る
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
3209 S Cobb Dr Se G2, 30080, Smyrna, Georgia, 米国
- (770) 438-8583
Your Car Rental Deals, News & Offers
3.8
ほぼ満足
9件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The service rep is great and they…
The service rep is great and they always have a vehicle when I get there. The car or truck is clean and ready for the road.
2026年10月17日
Customer Svc is great
I really like this location. This last visit lasted longer than expected but the customer service is always top tier! Loved the vehicle! Staff is consistent too!
2026年10月8日
John is the best
2026年10月14日
Week long road trip to Florida
Easy reservation thru the app, fast and pleasant agent at the location, clean and fairly new vehicle, reliable and pleasant driving experience, easy turn in of keys and email receipt.
2026年10月11日
Pleasantly surprised!
Normally, I have issues with service at Hertz locations. However, this location I pleasantly surprised how nice and helpful everyone was there.
2026年10月1日
Poor customer service
I have answered three surveys on my experience with the same comments. I arrived at the appointed time to find the Hertz office in Smyrna open but vacant. I waited about 10 minutes and finally Izzy came in from the parking lot. She began my rental transaction but elected to answer the phone and deal with a customer despite the fact I was standing there. This customer had a problem and instead of putting the customer on hold Izzy engaged and I spent the next 15 minutes listening to her side of the conversation. This is extremely poor customer service. In addition I ended up with a different class of car than what i had rented and had to wait an additional 10 minutes for the car to be cleaned.
2026年9月29日
I was told the car would be ready in 10…
I was told the car would be ready in 10 minutes after a quick cleanup; however, it was actually 45 minutes. Please don't set unrealistic expectations only to not meet them. Car was great and service was friendly. Luckily I only needed the car for a few hours and returned shortly thereafter.
2026年9月29日
This location really needs help
This location really needs help. I reserved a LARGE SUV for a set amount. When I arrived, they tried to triple charge me and give me a small vehicle. I gave them all reservation details but was still overcharged and had to ride uncomfortable in a smaller vehicle that I did not want. There also was not much gas in the tank when received and long wait time trying to return. Extremely disappointed with Hertz.
2026年9月26日
Customer service even though I waited…
Customer service even though I waited 30 minutes it was OK they were slammed
2026年9月9日
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