Hertz is ok but that tacoma location needs to get there act together And run more professional. I dont think theres a manager on site watching everything. Customer service was deplorable. Fire every... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The whole experience was great especially the front desk young lady .was helpful and quick & very professional..This is a great store
When I needed to extend my rental one more day, Hertz did not want to charge me the daily rate, but a weekly rate, I paid about $248 for the rental and Hertz wanted an additional $312 for the addition... もっと見る
Jenn and Elaine made my rental pick up exceptional. Elaine assisted me with setting up CarPlay so that I could view the map navigator. Car was ready and clean for pick up.
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
4802 S Tacoma Way, 98409, Tacoma, Washington, 米国
- (253) 474-6150
Your Car Rental Deals, News & Offers
3.7
まあまあ
14件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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The whole experience was great…
The whole experience was great especially the front desk young lady .was helpful and quick & very professional..This is a great store
2026年10月6日
When I neededHertz car rental attempted rip off to extend my rental one…
When I needed to extend my rental one more day, Hertz did not want to charge me the daily rate, but a weekly rate, I paid about $248 for the rental and Hertz wanted an additional $312 for the additional day. When I used Enterprise, anytime I needed extra days, they charged me the daily rate of the original daily rate. Hertz’s customer service staff had extreme accents, making it hard to communicate. When I asked for a supervisor who could address my request for the extension of the daily rate. There were no supervisor who could do it. Their computer program would not allow the foreign customer service folks to override the program. I could wait until Monday morning to contact US based staff.
2026年9月29日
Hertz is ok but that tacoma location…
Hertz is ok but that tacoma location needs to get there act together
And run more professional. I dont think theres a manager on site watching everything. Customer service was deplorable. Fire everyone and start over.
2026年9月27日
This Hertz should get less than one…
This Hertz should get less than one star. They sent me an email indicating that my car was inspected and ready. When I went to pick up the car, I discovered a flat tire with a huge screw sticking out of the rear tire in addition to the car being dirty. Their initial solution was to have me drive it to Discount Tire to plug the hole. There was never an apology or effort to find a solution by the manager for a similar car that I reserved. Only excuses and dismissive ESG was provided and little customer service provided by the manager.
2026年9月24日
Jenn and Elaine made my rental pick up…
Jenn and Elaine made my rental pick up exceptional. Elaine assisted me with setting up CarPlay so that I could view the map navigator. Car was ready and clean for pick up.
2026年9月4日
Car was dirty when picked up
Car was dirty when picked up
Seemingly uncaring staff.
A $500 charge for a second driver??
Criminal!!
2026年9月6日
The team at this branch (south Tacoma…
The team at this branch (south Tacoma branch) is exceptionally helpful. The overall process of renting is always smooth and easy.
2026年7月3日
In and out
When I arrived to pick up my rental it was in and out and I was on my way. When I dropped off my rental I handed the lady my keys and that was it left. Easy transactions nice people
2026年7月6日
The car run so smoothly through out the…
The car run so smoothly through out the teip and the front office service was excellent
2026年7月7日
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