Hertz failed to honor our confirmed reservation twice. After sending us from Phoenix to Tempe for a replacement car, that car was gone when we arrived. We were forced to pay $794 instead of the agreed... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I walked in around 4:30 p.m., and KeAndre was the only employee working at that moment. He helped two other customers before me in no time, while still being very professional and attentive. I... もっと見る
Although I didn't get the upgrade I paid for, still the experience was very good
Car was ready when we arrived, fast service. Very accommodating when we had to return it early!
企業情報
当該企業による記述
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
連絡先
7700 S Priest Dr, 85284, Tempe, Arizona, 米国
- (480) 753-4606
Your Car Rental Deals, News & Offers
4.0
ほぼ満足
12件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although I didn't get the upgrade I…
Although I didn't get the upgrade I paid for, still the experience was very good
2026年10月12日
The staff was great when I picked up…
The staff was great when I picked up and dropped off
2026年10月11日
Terrible
Hertz failed to honor our confirmed reservation twice. After sending us from Phoenix to Tempe for a replacement car, that car was gone when we arrived. We were forced to pay $794 instead of the agreed $375. Hours wasted, terrible customer service, and still waiting for Hertz to take responsibility.
2026年10月3日
Staff was friendly
Staff was friendly, vehicle was clean. Only minor issue was resolved without hesitation in their behalf.
2026年9月22日
I walked in around 4:30 p.m.
I walked in around 4:30 p.m., and KeAndre was the only employee working at that moment. He helped two other customers before me in no time, while still being very professional and attentive.
I had an awful experience with Hertz over the summer, so I was honestly just hoping for an okay experience this time. But after seeing how KeAndre handled everything, I immediately felt so much better. He was very knowledgeable, calm, and prompt. He answered all of my questions, accommodated my situation, and most importantly, he was very sympathetic and understanding. That meant a lot to me, especially since I was renting a car after being in a car accident.
When I returned the car, I met two other employees, Willis and Jaime, who were also excellent. They were friendly and made the return process easy and pleasant.
Overall, I had such a great experience with this branch. I highly recommend them and will definitely come back!
2026年9月16日
Car was ready when we arrived
Car was ready when we arrived, fast service. Very accommodating when we had to return it early!
2026年8月27日
I returned the car prior to my return…
I returned the car prior to my return time and was charged a late fee. All information on the receipt does not have any contact information to dispute this charge without disputing the entire bill through my credit card.
2026年6月28日
Jaimie was great when picking up the…
Jaimie was great when picking up the vehicle and the gentlman who received it when I returned it. Great customer service.
2026年6月26日
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